Senergy Direct Reviews 

560
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with the overall service. Customers frequently praise the professional and knowledgeable staff for arriving promptly on schedule and explaining every procedure clearly to ensure complete understanding. People also appreciate the exceptionally helpful support team and the clean, tidy work environments consistently left behind after the installations are completed. However, some people mentioned experiencing initial equipment faults or performance issues, requiring additional follow-up visits to get everything running properly. Others noted occasional minor scheduling delays or having to chase information regarding the efficiency of their newly installed panels.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and extensive... See more

Service

Consumers find service to be positive, highlighting prompt appointments and efficient execution. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the management and support as efficient... See more

Product

Reviewers mention ambiguous feedback about product performance, highlighting both successful installations... See more

Quality

Users describe satisfaction with quality, reporting that the work was carried out well and completed to a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Young and extremely capable staff. No problem too big. Very efficient management who follow up any problem. First class service . If you are thinking about investing in solar energy and saving mone... See more

Rated 5 out of 5 stars

Engineers arrived on schedule, and detailed their assigned tasks as ordered. They took care to work in a tidy manner and were polite at all times. On completion of their assigned tasks they took tim... See more

Rated 5 out of 5 stars

Isaac who came round in the first instance to check my system took his time and explained everything. The fitters Chris and Tate l found had a personable manner, took their time in explaining everyth... See more

Rated 5 out of 5 stars

The engineer, Chris, was on time, polite and did an excellent job leaving the area clean and tidy. He also pointed out an anomaly between the front and rear optimisers. (Photographed and sent to serv... See more


Company details

  1. Solar Energy Company
  2. Solar Energy Contractor

Written by the company

Senergy Direct specialises in designing and installing the latest solar PV and solar battery storage. With over fifteen years of experience and thousands of installations behind us, it’s easy to understand why homeowners and businesses throughout the country are choosing Senergy Direct to help them go green. Our installations come with an insurance backed guarantee for added peace of mind. We are MCS Accredited nationwide installers of renewable energy systems. We have built a reputation for both quality and reliability and pride ourselves on being one the of the leading renewable energy installers in the country. We’re proud to be a ‘Solar PV Installer and Contractor’ Winner and a Commended ‘Small Scale Project of the Year’ with the Greater London Energy Efficiency Awards 2020/2021. We also have 0% Finance offers available and are pleased to add that Senergy Direct works with Octopus Energy who have an amazing range of different tariffs that coincide with our specific products in mind and meet our high standards. For more information on how we can help, please visit our website or feel free to contact us directly for friendly and professional advice. We look forward to hearing from you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

560 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(560)

170 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful. And quick to respond.
There was a fault after my battery installation. They were on the case immediately and worked over the weekend before Christmas to organise a second visit
Proved to be a faulty component.

15 December 2025
Rated 5 out of 5 stars

Solar

The. 3 man team that came to our house where very professional the main man Lee answered every question I had about my system and moor which left us feeling we were in good hands.

11 December 2025
Rated 3 out of 5 stars

Job done when you said and seems fine

Job done when you said and seems fine. But a few issues. I expected a complete service for the money i paid which frankly i assumed included removal of all muck from my gutters and the whole area left clean. Instead i got muck splattered on my car roof and front drive and a lot of stuff left in my gutters. For the price i paid thats not great. Frankly given its £1440 for 2 guys less than an hours work i expected better. The two lads were nice enough but come on clean everything please.

3 December 2025
Rated 5 out of 5 stars

Excellent aftersales service …

Excellent aftersales service to set up my system to take advantage of charging my batteries during the low rate time and using it during the higher cost rate . Both the Help desk and Ashley were very helpful . Thankypu

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy with service.

Prompt at given arrival time. Two good lads, Chris and Bryn. Explained to me the task in detail. Although fortunately for them, with my property having a high front elevation, I have a 4:5m ladder and a longer hose pipe which they were able to use. So for future reference maybe a longer version of both for the lads to use.

25 November 2025
Rated 5 out of 5 stars

Solar set up

Our solar set up, from other providers, has been a nightmare for several years. Kieron has sorted it all out for us today, explaining clearly what needed to be done and why, and fixing it all with good humour. Thank you

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Initial service

Prompt, efficient, communicative, answered all our questions .The service engineers were informative and friendly.
There was no reason to have any concerns regarding the ongoing service agreement.
All round we are very satisfied

18 November 2025

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