SendX Reviews 22

Reply from SendX

Mar 20, 2026

Thank you for that comment, David!

Reply from SendX

Mar 9, 2026

Thanks David. It's always a pleasure working with you!

Reply from SendX

Mar 3, 2026

Thank you very much, Chris!

Reply from SendX

Mar 2, 2026

Thank you! Its our pleasure.

Reply from SendX

Feb 27, 2026

Thank you!

Reply from SendX

Feb 25, 2026

Hi John,
We take every review seriously, which is why we reached out directly to understand your experience — unfortunately we haven't heard back.
We also have no record of an account, support request, or cancellation associated with your name or location, so we're genuinely unable to identify what went wrong or make it right.
If you are a SendX customer, please reach out to us at support@sendx.io and we will prioritize your case immediately. We'd much rather solve a problem than receive a review like this.
— The SendX Team

Reply from SendX

Dec 17, 2025

Hi John,
Thanks for taking the time to share your experience. I'm sorry you felt dismissed by our support team, that's not the experience we want anyone to have.
I'd like to address what you're describing, because email delivery is genuinely complicated and the gap between "sent" and "delivered" confuses a lot of people (including experienced marketers).
When you send an email through SendX, we hand it off to receiving servers (Gmail, Outlook, etc.). What happens next is largely out of our hands. Emails can be soft-bounced, delayed, or quarantined based on your domain's reputation, your content, recipient engagement history, or the ISP's own filtering. Our dashboard shows what we sent and what the receiving servers reported back, but we can't control what Gmail does after it accepts the message.
If you're seeing a gap between sent and delivered, our Advanced Deliverability Analytics add-on can show you exactly which ISPs are causing the issue and why. That's usually the fastest path to a fix.
I can't find an account under your name, so if you're still having trouble, email support@sendx.io with your account email and we'll dig into the specific data together. Happy to have our deliverability team audit your setup personally.

Reply from SendX

Dec 17, 2025

Hi Sebastian,

Thank you for the detailed feedback. I've reviewed your account history and want to address your concerns directly.

You're right that response times fell short during your time with us, particularly in October when your account manager was out of office and coverage gaps left you waiting longer than acceptable. That's on us. We've since improved our escalation process so VIP customers aren't left waiting when their primary contact is unavailable.

You're also right that certain features, like the billing portal for viewing invoices, weren't available when you needed them. We built that based partly on your feedback, and it's now live for all customers. The workflow layout issues you experienced have also been addressed.

On the deliverability concerns: online gaming is one of the most challenging industries for email. Gmail, Outlook, and other major providers apply aggressive filtering to gambling-related content regardless of which platform sends the emails. We worked with your team to diagnose these issues, and in most cases the emails were leaving our system successfully but being filtered or quarantined by receiving ISPs due to content and industry classification. This is a reality of the space, not unique to SendX.

We genuinely tried to make this work, including multiple calls with your team and ongoing technical support. Ultimately, the results you needed weren't achievable given the constraints of your industry, and I understand why that's frustrating.

For anyone reading this who operates in a regulated or high-risk industry: we're happy to discuss what's realistic before you commit. Email deliverability in gaming, crypto, cannabis, and similar spaces requires specialized strategy, and we'd rather have an honest conversation upfront than disappoint you later.

I'm sorry we couldn't get you where you needed to be, Sebastian. I wish you success with your next platform.
— Joshua, COO

Reply from SendX

Dec 17, 2025

Hi Muhammad,

I reviewed your support history and want to address your concerns.

Regarding response times: our records show you were connected with a human agent within 3 minutes of requesting one. Our support rep identified the issue quickly, your DNS records hadn't propagated to your domain, and asked for a screenshot to help troubleshoot. The conversation ended when you declined to share any diagnostic information.

On the sending speed: new accounts are intentionally throttled when sending to large lists. This isn't a limitation, it's protection. Sending 10,000 emails instantly from a brand-new domain would almost certainly trigger spam filters and damage your sender reputation. Gradual warmup is an industry best practice that every reputable email platform follows.

I'd also gently note that our support team was called "fraud" and "useless" during this interaction while actively trying to help. We're always happy to assist customers through technical challenges, but we do ask for basic cooperation and respectful communication.
If you'd like to give SendX another try with a proper warmup strategy, we're here to help.

Otherwise, I wish you the best with your email marketing.

Reply from SendX

Dec 17, 2025

Hi there,
I looked into your account and wanted to clarify a few things.

Our records show your campaigns were sent successfully. Your last campaign delivered 751 emails with 2 opens and 1 click. The emails left our system, though the low engagement suggests they may have landed in spam folders, which is typically related to list quality or sender reputation rather than platform delivery.

I also noticed you never contacted our support team. We would have been happy to help troubleshoot the deliverability issues or walk you through cancellation, but we didn't hear from you before this review.

Subscription cancellation is available in your account settings, and our support team responds within minutes if you need assistance. If you'd like help understanding what happened with your campaigns or completing cancellation, please reach out to support@sendx.io.

Reply from SendX

Dec 17, 2025

Hi Ankit,

I reviewed your account and this doesn't match our records.

You sent 3 campaigns totaling 1,315 emails. Your first campaign had a 25% open rate, which indicates strong deliverability. The emails were sent and received.

I also noticed you never contacted our support team. If something wasn't working as expected, we would have been happy to help, but we didn't hear from you.

If you'd like to revisit SendX or have questions about your account, feel free to reach out to support@sendx.io.