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SendPulse Reviews 2,790

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TrustScore 4.5 out of 5

4.5

e-Commerce Solution Provider
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the platform's user-friendly nature, intuitive design, and ease of navigation, which makes onboarding smooth and efficient. Many appreciate the convenience of having multiple features like email, SMS, and push notifications integrated into one platform, saving time and effort. The service is often described as excellent, with many users praising the responsive and helpful support team. However, some customers were not happy with the customer service, mentioning unhelpful responses, slow replies, or a complete lack of communication after becoming a paying customer. A few people also felt that the website could be difficult to use at times, particularly with complex flows, and some experienced critical bugs that prevented them from using the service effectively.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, highlighting the platform's ease of... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the "great" and "nice"... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise its user-friendliness,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the responsive, helpful,... See more

Staff

Users describe positive interactions with staff. Many customers praise the sales team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sendplus Chatbot is a user-friendly and powerful tool for managing customer chats on WhatsApp, websites, and more. It’s easy to set up, supports automation, and works well for small and medium busines... See more

Rated 5 out of 5 stars

Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of f... See more

Rated 5 out of 5 stars

Great value for money. Nice feature set! Lead generation via popups works great. The only thing I'm missing is sync with my OpenCart store products to use them dynamically in my emails (both triggered... See more

Rated 5 out of 5 stars

When i first started, i did not know anything about email marketing. I have visited various websites and tried to understand it. I found Sendpulse very helpful and easy to understand. And i Started... See more

Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service
  3. Internet Marketing Service
  4. Mailing Service

About SendPulse

Written by the company

SendPulse is an all-in-one platform for professionals across various fields, from marketers and business owners to sales managers and online educators.

The SendPulse ecosystem encompasses: bulk email and SMS campaigns, sales pipeline automation, Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram chatbots, live chats, CRM, website builder, smart pop-ups, online course builder and LMS.

All SendPulse tools seamlessly integrate with each other and offer over 40 third-party CRM, SMS, and eCommerce system integrations.

SendPulse’s main goal is to unite all communication channels and automate your prospects’ journey through your sales funnel. With this comprehensive approach, you can enhance user experience, increase conversions, and facilitate teamwork, all within a single platform.

With our built-in analytics and A/B testing, you can analyze user interaction statistics within each service, study your audience behavior and preferences, and review summary reports to promptly address errors and optimize your marketing efforts.

Our pricing plans cater to your growing business needs, offering a free plan with no time constraints for beginners and extended limits and advanced features for experienced users. Rest assured, 24/7 support is guaranteed, regardless of the plan you choose.

Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Disappointed with the service support

We collided with the critical bug. The bug leads to spamming our customers by sending duplicate emails. We saw this when our customers received more than 10x duplicates in 20 minutes. For two weeks, I discussed the problem with the support team. And they said this bug is not critical. After they understood the problem, we waited about 2 weeks, and this bug is still not fixed. We spent time on integration with this service, and we can't use it due to the bug. I do not recommend using this service for the reason described above. Support ticket ID CCT-SHZRR-044 - Created May 7 (31 days ago) and still not fixed.

7 June 2025
Unprompted review
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Reply from SendPulse

Thank you for your honest feedback, and we're truly sorry for the inconvenience caused.

We understand how frustrating this situation must be, especially when it affects your communication with customers. Unfortunately, sometimes fixing certain bugs takes longer than we would all like. However, please be assured that we are continuously working on improving both the platform and our overall service.

We really appreciate your patience and the time you’ve spent sharing details with our support team.

Sincerely,
The SendPulse Team

Rated 1 out of 5 stars

More than a month waiting for a REFUND

More than a month waiting for a REFUND They just replay they did it, but in fact they have no any proof of any transaction that have been refunded, asking for refund at the same day

5 June 2025
Unprompted review
SendPulse logo

Reply from SendPulse

Hi Alexander,

We truly apologize for the delay and any inconvenience this has caused you.

Please know that the refund was successfully processed on our side, and we’ve already sent the transaction proof to your email. We understand how frustrating this wait must have been and we’re really sorry it took so long.

Best regards,
SendPulse team

Rated 5 out of 5 stars

Love it

I used the app for online course building and I loved it! Super intuitive and nice design!

4 June 2025
Unprompted review

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