Simple booking. Staff always on hand by email, chat or phone. Can get through easily and advisors , without exception are helpful and polite. Any queries re collection or delivery dealt with efficie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used them twice, from the US to Spain. It's been a good experience both times. The customer service is uber-excellent. Night or day, via chat I've been able to reach a real person almost immedi... See more
Have used Send My Bag quite a few times over the last three years to send clothing backwards and forward between Australia and the UK for a family member who is over in the UK on a working visa. Alwa... See more
Send my bag was tge best way to get my excess items back from the UK to Australia. Their instructions were clear on how to pack, what I was allowed to ship. The friendly courier collected... See more
Company details
About Send My Bag
Written by the company
Send My Bag is the leading door to door luggage delivery and personal effects shipping company. The service is used by a wide variety of travellers from people relocating and studying abroad, to those taking a short holiday or sporting vacation.
Send My Bag started out as a service for students and having made over 100,000 collections from universities is probably the most experienced student shipping service worldwide.
From our UK and US domestic services to express worldwide services Send My Bag offers more routes online than any other personal effects shipping company.
Our experienced customer support team is available to answer your questions 24hrs / day Mon - Fri and throughout the day on Saturday and Sunday.
The Send My Bag APP allows for easy one click tracking and all customers can request free label holders during booking.
Looking for more reviews? Check out over 100,000 independent reviews on SendMyBag.com.
Send My Bag Best Price and On Time Guaranteed
We guarantee our door to door luggage services won’t be beaten on price. We guarantee your express service item within the United Kingdom & within the EU will arrive on time or your money back.
Did you know that Send My Bag offer a best price guarantee? If you find a lower price up to 7 days after you place your order we’ll match it and give you a £10 credit (we're that confident you won't).
If your Send My Bag Express service item doesn’t arrive on time on an internal EU route we’ll credit your Send My Bag account with 50% of the transit costs, if the delay is 2+ working days we’ll credit your Send My Bag account with 100%. To claim, get in touch within 7 days of delivery.
For full terms & conditions on both the Send My Bag Best Price & On Time Guarantee , see our Terms and Conditions (under section 14).
Contact info
United Kingdom
- 0333 006 9966
- info@sendmybag.com
- sendmybag.com
4.5
Excellent
27K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was made great because…
The experience was made great because of the customer service, it was absolutely excellent! I was overwhelmed with the paperwork, and the agent was extremely kind and patient and helped immensely! I will definitely use this service in the future!
5 May 2026
Unbelievably quick and efficient
Unbelievably quick and efficient. Good tracking. Great communication. Well done.
1 May 2026
Very happy with the service provided
Very happy with the service provided. It was so smooth and easy. Will definitely use SendMyBay services in the future.
21 April 2026
Easy booking
Easy booking. Bag picked up in time and delivered in perfect condition within the time frame. Delighted with the service . Anne in NI
Bag going to Adelaide .
4 May 2026
Good service overall
Good service overall, I found the charges confusing, starting with one quote and ending with few add ons.
30 April 2026
DO NOT USE THIS SHIPPING COMPANY
Words honestly can’t express how disappointed I am with this shipping company. Every single glass item in my shipment arrived completely shattered. I took the time to carefully wrap everything in bubble wrap and packed it securely to prevent movement, and I clearly labeled every side of the box “VERY FRAGILE.” It feels like those warnings were completely ignored and the box was handled with no care at all. What makes this even worse is that it’s not just about the monetary value—it’s the sentimental loss. Many of these pieces were from Norway, where we shipped from, and they can’t be replaced here in the U.S. I am absolutely gutted over it. To make matters worse, I know I added insurance to this shipment, but I’m not seeing any record of that coverage now, which is incredibly frustrating.
DO NOT USE THIS SHIPPING COMPANY!!!
30 April 2026
Unprompted review
Reply from Send My Bag
Hi Kylie,
Thank you for your review, I'm very sorry to hear of the condition your contents were received at the time of delivery.
Send My Bag is primarily designed for sending clothing, shoes, books and items that do not require any additional packaging when placed inside a double walled cardboard box or a suitcase. Whilst glassware and breakables are not prohibited, and can be sent, we advise against sending these, and they are ultimately done so at the customers discretion. The nature of the network means that scanners are unable to read 'fragile' stickers or labelling on your items. - https://www.sendmybag.com/support/faqs/question/113/
I cannot locate your order with your username, I have sent a notification via Trustpilot so that I can review your order further, and reach out to you to discuss the condition your contents were received.
Thanks,
Darren
Send My Bag
Smooth process
Very easy, straightforward process. Bags delivered quickly and efficiently. Will definitely use again in the future.
27 April 2026
Arrived on time and so easy
30 April 2026
Easy instructions
Easy instructions, my bags and cardboard box were picked up on schedule, delivered to Taiwan promptly, made it through customs with no problem, delivered to my apartment doorman perfectly. Would definitely use the service again.
1 May 2026
Simply the best!
Simple! This company is without any doubt the best worldwide! Customer service spot on! Courier personnel perfect and courteous! Very quick and efficient! Used lots of times over years and will continue to do so! Using send my bag is a no brainer!
4 May 2026
The only thing that isn't great is that…
The only thing that isn't great is that you switched carriers from DHL to FedEx and now it takes longer and the tracking is not good with them.
30 April 2026
Great!
Always had a great experience with Send my Bag! Thank you for sending my boxes back home!
1 May 2026
all good as usual
29 April 2026
My suitcase was damaged in 3 spots and…
My suitcase was damaged in 3 spots and I still haven’t heard from the last correspondance about being compensated.
4 May 2026
Reply from Send My Bag
Hi Cliente,
Thank you for your review, I'm sorry to hear your item was received in a lesser condition.
Reviewing your order I can see that our Priority Team emailed you on 24th April offering you a resolution for the condition your suitcase was received, after engaging with you from 21st April.
We did not receive any response to the email on 24th April until you emailed us shortly before you posted you review on Trustpilot. The team will re-send the email from 24th April so you can review and respond accordingly.
Thanks,
Darren
Send My Bag
Great customer service/ website needs reviewing
I was sending my bags half way across the world for the first time and felt quite nervous to do so. The information online for sending UK to Australia was quite confusing and upon calling the company a few times was told it needed to be updated on the website. The information about what needed to be printed/ what was required paperwork for customs in Aus is apparently no longer needed however it’s still up on the website.
What is great about the company is their customer service. Every person I spoke to was calm, patient and informative . I really appreciated their time and their ability to answer all of my questions.
The only other issue was that the suitcases I sent were absolutely bartered on the other end. However, this is pre-warned when booking that their may be some damage to carriers. It also is likely that it’s out of the Send My Bag’s hands as they use various transport companies to do the shipping.
Overall, I’m glad the content of my bags arrived safely (even if the outside was completely shredded) and I would consider using the company again in the future.
30 April 2026
Reply from Send My Bag
Hi Von D,
Thank you for your review, I apologise for the inconvenience experienced with your recent order.
We advise customers to ensure their items are securely packaged and prepared for the rigours of transit on the automated network which is full of conveyor belts and sorting chutes. - https://www.sendmybag.com/support/faqs/question/36/
I don't see any notes to indicate that you brought the condition of your items to our attention, I have emailed you directly so that we can discuss this in further detail.
Thanks,
Darren
Send My Bag
Really fast delivery, easy process, but +25% additional fees!
Sent a bag from New Zealand to Germany. Delivery was really fast, tracking was exact and date of delivery was exactly as planned.
I am not really sure if it was Send my Bag’s fault or Fed Ex’s fault (delivery was by Fed Ex), but I had to pay +25% to Fed Ex when the bag arrived because there were some “service fees and toll fees” to be paid… I don’t know why they can’t say that before you send your bag, because you have to make an exact list of what is in your bag, and I think like this they should know how much extra fee/tolls you have to pay and they should inform you about that!
14 April 2026
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