SendGrid Reviews 595

SendGrid will permanently disable your account without any warning. If you reach out to their customer service, they will not be able to reactivate it. You cannot rely on SendGrid for email integration.

Worst ever service! I was trying to register and start using their service for few hours. I was blocked without explanation!
They should improve their algo not to block REAL users!
And I cannot access support! For this I need to be logged in!

The absolute WORST email provider I have ever had the experience of dealing with. Save yourself and go with MailChimp or Constant Contact. This platform is completely impossible to work with and god help you if you need customer support.

Well, our password reset emails aren't being delivered anymore, or only after 24 hours, even if we have a good reputation and follow all recommendations. The answer we got from the support is basically "we grouped you with other senders, and they're doing bad stuff, so you pay the price". Only solution is to pay their expensive plan for dedicated IP or switch to another provider, which we're going to do.

Terrible customer support. They have turned on API access restrictions without our knowledge and locked us out of the account. There is no number to call and now we cannot even raise a ticket due to an issue on their platform. No way to escalate tickets so you are just going round and round in circles without any hope for resolution. Will move all our services to another provider.

They are god awful to deal with. I tried to setup an account, they banned me immediatly and refuse to communicate or reinstate the account.

---I emailed them---

I am not a spambot. I want to use your service for my user activation system in my website. Im stuck in a “cannot log you in, please check email loop”.

---they responded---

[Redacted] (SendGrid)
Jun 10, 2024, 12:43 PM PDT
Hello there,
Hope you are doing great!

Thank you for your continued patience.

Twilio SendGrid leverages many different verification techniques to reach a decision. Unfortunately, after careful review, we have determined that our platform is not a good fit at this time and your account will not be activated.

For more information on how we reached this decision, please review the following documents:
• Acceptable Use Policy
• Email Policy

We appreciate your interest and wish you the best moving forward.

Best Regards,
Twilio Customer Trust

--- I responded---

Wow. You really don't want my business and wont even explain why? Bazaar business model. You do you I guess. Pretty crappy since microsoft uses you in its asp.net core verification example documentation. Maybe they need to not steer business your way.

---Their response---

Hello there,
Hope you are doing great!

I can definitely understand your frustration here and really apologize for any inconvenience this may cause.

At Twilio SendGrid great care is taken when it comes to new sign-ups to ensure ongoing compliance with our Acceptable Use Policy and our Email Policy. This process is carried out to make sure that everyone is using the platform in accordance with existing policies and regulations. For security reasons, we cannot provide any additional details regarding this decision.

We always value feedback. I will be sure to pass this on so we can continue improving our experience.

Thank you for your time and patience.

Best Regards,
Twilio Customer Trust

They do not want or deserve your business.

I attempted to work with this company. They have failed to provide advertised service. In summary:

1. We made an appointment to pay more money and purchase additional services. The person with whom I made the appointment was not professional and kept saying AXE instead of ASK. He scheduled me for a time and date, but never sent any calendar invite, and nobody contacted me on the appointment date/time. I was unable to schedule a follow up appointment, they replied with irrelevant comments and closed the ticket.

2. They advertise a 1 day response time, multiple tickets I have created received no reply to my inquiry and were closed.

3. They suspended the account without explaining why. I attempted to find out why but no reply was given. Only copy-paste robotic replies.

In summary, trying to work with this company is less effective than having a conversation with a wall. It is impossible to contact anyone competent.

Hello,

We appreciate your interest in Twilio SendGrid and your efforts in completing our account creation process. After a sign up review, we regret to inform you that we are unable to proceed with activating your account at this time.

Ensuring the security and integrity of our platform is our top priority, and our vetting process is designed to detect potential risks. While we understand the importance of transparency, we are not able to provide the specifics of our vetting process.

We want to emphasize that our decision is based on stringent security measures and our commitment to the safety of all our users.

Thank you for considering Twilio SendGrid.

Using 2FA via SMS in 2024. Stay away.

Not only they deactivated my account for no reason, they automatically created a ticket and they have been spamming me for a week. this company is a joke.

SendGrid's support is terrible, and they should rework their entire ticket management process.

We chose SendGrid to send emails for a couple of our services and bought a subscription on the Microsoft Azure marketplace. We already had an enterprise account for SendGrid and followed the steps in the documentation and instructions on the screen to link the subscription. A technical error occurred, and the subscription could not be linked to SendGrid.

At first, we contacted Microsoft Azure support, who quickly redirected us to SendGrid support. We had several people in charge of our ticket, and SendGrid support received all the information from us each time. However, we had the impression that they did not read previous messages and did not check the attachments sent.

We discovered (by the support) that the account had been banned after buying the subscription. We had to verify our identity, all domains used and describe all our activities on their platform. After 10 days to process our request, they closed our ticket without resolving our problem, which was to link the subscription purchased on Microsoft Azure to our SendGrid account.

The issue was not resolved, and we lost a lot of time and money. But the account is unbanned, wonderful!

Stay away from SendGrid.

WARNING: There was an unforeseen suspension of my account. For the past three days, I've been trying unsuccessfully to get in touch with their support staff.
If you are sending a piece of mail that is critical to the consumer such as tickets, invoices, receipts, proof of purchase etc, please refrain from using this service.

This company is extremely disappointing. Despite having their highest service tier, my account was unexpectedly suspended. I've been attempting to reach their support team for three days with no success. We are considering legal action and will pursue it promptly.

My company is paying for the most expensive package they provide. Sometimes they would shut down our account for weeks. We would be in communication with a support agent and all of a sudden get assigned a new agent. The new agent wouldn't even take the time to read the ticket, thus restarting the whole process. They dump every single shortcoming of their platform on the client's doorstep instead of doing something themself.

WARNING. May be a phone number hunter o any other scam. A few seconds after I completed sign up I received this by e-mail:

"Hello,
We appreciate your interest in Twilio SendGrid and your efforts in completing our account creation process. After a thorough review, we regret to inform you that we are unable to proceed with activating your account at this time.
Ensuring the security and integrity of our platform is our top priority, and our vetting process is designed to detect potential risks. While we understand the importance of transparency, we are not able to provide the specifics of our vetting process.
We want to emphasize that our decision is based on stringent security measures and our commitment to the safety of all our users.
Thank you for considering Twilio SendGrid.
Consumer Trust Support
Twilio SendGrid"

Their platform is trash, and then you contact their client support, and all you get is a bunch of guys talking nonsense, they don't even know their own product

I get so much spam from the clients of these clowns, I email the abuse dept as requested and nothing is done. You dirty spammy wonkers

Decent company. They have a fantastic API for sending transactional emails, but their customer support could definitely use some improvement. God forbid if you need anything from their support team.

Bad! Suspended my account for no reason and helpdesk not responding for almost a week now!