Absolute scammers. I paid extra for a rebookable ticket specifically because I needed flexibility for my return date. When the time came to change it, Sembo told me this was “not possible”... See more
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See what reviewers are saying
I was littel sceptisc before I called because my experience was not good with other agencies. But the young boy who attended med , seems to very helping , he was calm ,not in hurry . He guided me prop... See more
Company replied
The service provided by Andrea was excellent. Even SEMBO has some tricky ways to make you pay ( service package ) to be able to arrange changes or requests in your booking, she was lovely and very he... See more
Company replied
Madellen gave such quick and kind response when me and my friends had some concerns about our trip. She took her time to really investigate the questions and make sure we didn't wait long for an answe... See more
Company details
Written by the company
Vi har flybilletter, leiebil, fergebilletter og mer enn 100.000 hotell, hus og leiligheter i hele verden.
Contact info
Akershusstranda 53, 0150, Oslo, Norway
- no-sembo@sembo.com
- sembo.no
3.1
Average
392 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Feedback on Customer Service Experience
I have reserved flight tickets through Sembo due to their competitive pricing. Unfortunately, my flight was canceled by the airline. I contacted customer service for cancelling and refund, and my request was processed very quickly and efficiently.
Thank you, Märta, for your excellent and professional customer service.
another feedback is that I would like to suggest a review of the cancellation fee, currently set at 595 NOK per person, regardless of the reason for cancellation. This amount feels somewhat excessive, and a reduction to around 300 NOK would seem more reasonable and fair. Adjusting the fee could improve customer satisfaction and enhance the overall experience with Sembo.
19 June 2025
Unprompted review
Reply from Sembo Norge
Dear Ali,
Thank you for your feedback, ill transfer this to responsibles.
Have a nice day, and many thanks for your nice review of Märta, I congratulated to her.
Thank you,
Christel
Customer Happiness Team
Reply from Sembo Norge
Hi Hibba
Thank you for your kind words! We're happy to hear that Arturo was helpful and kind. We truly appreciate your feedback!
We wish you a great day and welcome back!
Kind regards Andrea
Customer Happiness Team
5-star service !
This is my first time booking with Sembo. And I needed to rebook my flight. I got in touch with Arturo from customer service at Sembo. He has been so helpful, and experience is that this is one of the best service I have ever got! Thank you very much!
19 June 2025
Unprompted review
Reply from Sembo Norge
Hi Sara,
Thank you for your nice comment!
We are happy that Arturo could help, he is a star and ill transmit your appreciation to him.
Thank you,
Christel
Customer Happiness Team
They do not answer at all
They do not answer at all, calls, emails etc
So once you buy a ticket (which you are not 100% sure if you will get a ticket) then you are left by yourself, it doesn’t matter if you call uk, sweden or norway customer service!
No answer at all
You will just waste your money to call outside norway, and also the assistance package waste of money if they don’t answer your call.
16 June 2025
Unprompted review
Reply from Sembo Norge
Dear Fredrik,
You have no idea how sad this comment makes me.
The team is under extreme pressure do to the work situation in this moment, the queue on phone is very long, much longer that we would like!
We do our outmost to answer in time, and get to the emails and calls where customers are in distress and need urgent help.
If this is your case, please update your comment with your booking number and ill make sure you get the urgent help needed.
If not, I'm sorry for the delays and trust customers understand that we must prioritize as per departure date, especially due to the closed airspaces with thousands of cancelled flights in this moment.
Thank you,
Christel
Customer Happiness Team.
Sembo ignores customers — extremely disappointed
I contacted Sembo three times with a simple request to change the date of my ticket. I received one reply from a representative named Birgitta, and after that — complete silence. My follow-up messages were completely ignored.
This kind of customer service is absolutely unacceptable. No support, no responsibility, just total disregard. It feels like once they receive your payment, they no longer care about you as a customer.
I’m deeply disappointed and cannot recommend this company to anyone who expects to be heard and receive timely assistance.
1 June 2025
Unprompted review
Reply from Sembo Norge
Dear Dzenni,
Thank you for your post.
Birgitta has been on holiday, therefore I'm very sorry we must look into how come your email wasn't picked up on by a colleague.
I is not my intention to come with excuses, we are very busy not only due to summer but also due to the situation in the world right now.
The contact rate is extreme.
Unfortunately without a booking number I cant find your email, nor your booking.
You are welcome to repost adding the booking number, in order for me to locate and revert asap.
Again, my most sincere apologies!
Christel
Customer Happiness Team
Arturo helped me quick and fast
Arturo helped me quick and fast. Responded in time and rebooked my tickets just in time. Thanks for the help.
10 June 2025
Unprompted review
Reply from Sembo Norge
Hi Dia
Thank you for taking your time to write about your experience.
We’re so pleased to hear that Arturo was able to assist you quickly and get your tickets rebooked in time. We’ll make sure to pass on your feedback to him.
Have a great day and we wish you welcome back in the future!
Kind regards Andrea
Customer Happiness Team
heii
hei
this company is cheting they dont help when they call tis nomber 21999450 this people say samthing said when you want to change date,,they get all our five person money we paid ,,but they dint retein our money,,,so very bad company sembo dont paid from sembo company if you want to change the date they never help and retein money how ever you peid them to changing ticket ,,,,they never help..i am weiting now one our speek with two kind of person they tell same thing,,,,realy bulshit.i dont belive them never ever
10 June 2025
Unprompted review
Reply from Sembo Norge
Hei Zakee Cool,
As you haven't posted your booking number, its very difficult to understand the issue you have.
It seems that you need to change date?
This is only possible in some cases, and we would look into the type of tickets you have and offer the options to you.
Please be sure to have a service package in order to do this.
Feel free to update this post with a booking number or contact by email on no-sembo@sembo.com if URGENT, please state this in subject.
Also note, its perfectly fine to contact us in Norwegian.
Have a nice day,
Christel
Customer Happiness Team
Fast and helpful customer service
We ran into some issues with our reserved seats, but once I contacted support it was immediately resolved with new seats that still let us sit together. I don't understand how the issue happened in the first place, but great customer service. Thanks Rebecca 👍
6 May 2025
Unprompted review
Reply from Sembo Norge
Hei Erlend,
Thank you for your nice review, im sorry you had some issues with the seats and very happy that Rebecca could help out.
Ill transfer your appreciation to her.
Have a nice flight,
Christel
Customer Happiness Team
Issue the ticket and send
After getting payment confirmation, SEMBO should issue the ticket and send it to the buyer. All I have now only the payment confirmation.
11 March 2025
Unprompted review
Reply from Sembo Norge
Hello Nghia Quoc,
Your tickets are electronic, so there's no need to print them. Simply use the airline's booking number (e-ticket number) when checking in.
You can find your reference number/ticket number on your 'MyBookingPage' with us. When you made the booking, you have received an email with your login details for this page.
Hälsningar Johanna
Customer Happiness Team
Easy to purchase a ticket and…
Easy to purchase a ticket and surprisingly good service.
26 February 2025
Unprompted review
Reply from Sembo Norge
Hi Joyce,
Thank you for your kind review! We’re delighted to hear that you found the ticket purchase process easy and that our service exceeded your expectations. We look forward to assisting you again in the future!
I hope you have a wonderful day!
King regards Nora
Customer Happiness Team
I made mistake in my booking and I…
I made mistake in my booking and I massage the customers service of Sembo. I was so happy with their fast and reliable action in my problem. I am happy customer here. Thank you so much Saga for you fast help. Im happy to recommend sembo for using to book flight fast and easy to ask for help if you need it.
6 February 2025
Unprompted review
Reply from Sembo Norge
Hi Bella,
We truly appreciate your feedback! Mistakes can happen, we're so glad to hear that Saga was able to assist you quickly and that you’re happy with our service. Your recommendation means a lot to us, and we’re always here if you need any further help.
I hope you have a great day!
Kind regards Nora
Customer Happiness Team
We'll see if second time is the charm.
We'll see if second time is the charm.
If this one gets canceled as well. So far OK.
24 January 2025
Unprompted review
Reply from Sembo Norge
Hi Katja,
Thank you for your comment.
I am glad to see that you gave us 4 stars, which hopefully means that you are happy with us. I am not sure as to why your first booking has been cancelled, but I can look into more if you update your comment with your booking reference if you would like.
Wish you a lovely day!
Best regards
Tenna
Customer Happiness
Will charge you even if cancellation is from their side
Absolutely pathetic company when it comes to customer service.
I had multiple flights which were cancelled by the airline. Sembo tried to profir from the situation by charging me almost 50Euro to give me a refund even though the cancellation was from the airline.
They turned a deaf hear to my arguments.
Luckily I claimed through my visa card and wond the case. Got a full refund from my visa card provider!
16 January 2025
Unprompted review
Reply from Sembo Norge
Thank you for your review. How sad to hear that you are not satisfied with Sembo.
Schedule changes made by airlines are beyond our control as an intermediary. In our travel conditions that you have accepted, we inform you about our administrative fee for handling refunds for changes made by airlines.
Regards, Sembo
Amazing and easy. 😊
It was easy like other web sites. Payment was fast and we got our tickets in a minutes. Very happy 😊
15 October 2024
Unprompted review
Reply from Sembo Norge
Hello Sebghatullah,
Thanks a lot for sharing your experience! We’re delighted to know that everything from booking to payment went smoothly and that you had your tickets in no time. Making travel easy for you means the world to us.
I hope you have a wonderful day!
Regards Nora
Customer Happiness Team
I would highly recommend Sembo
I would highly recommend Sembo. Last June, I had a problem with my new passport as it didn’t arrive in expected date before my flight to Philippines. Original ticket should be change into my maiden name as it should be the same with my old passport that luckily will expires 2028. Now, my flight was 20th but we called sembo less than 48 hours and they couldn’t help nothing but to rebooked my flight. And yes I paid rebooking for almost 7,000kr. July came and 2 weeks before my flight — new passport still never arrived. Then I have to call sembo again and asked for help. This time, it was very quick! The person that helped me named Arturo and I’m very thankful for his immediate help!! 🥹 They managed to change my surname by buying new ticket and gave me a refund from my original ticket. Refund took only 5 days real quick! I thought it would come after 2 months. So thank you so much Sembo for being very helpful and to Arturo! 🙌🏼 Would definitely buy our next travel again with Sembo!
8 July 2024
Unprompted review
Reply from Sembo Norge
Dear Mazen,
Thank you for your nice post and comment for Arturo, ill share it with him.
Have a nice day ahead, and again Im happy he could help.
Greetings
Christel
Customer Happiness Team
Hats off to Sembo
We ordered tickets from Sembo, since the tickets were more cheaper compared to other travel agencies, but unfortunately as we ordered the tickets,we forgot to write the middle name of 1 of the passengers. We called and emailed Sembo and they were very helpful to fix our concern.Hats off to Sembo!
9 July 2024
Unprompted review
Reply from Sembo Norge
Hi Catherine,
Thank you for your nice review.
Im happy we could help, and wish you a nice trip.
All the best,
Christel
Customer Happiness Team
This website is either a SCAM or…
This website is either a SCAM or misleading the prices all the time. I tried to book a flight and they keep telling me that your order has been failed!! Why cuz that was a cheap price. Now suddenly i have to chose another flight which is like 100$ more. Called to customerservice. He just didnt care. Somwone should digg here and see if this is a LEGIT website.
20 June 2024
Unprompted review
Reply from Sembo Norge
Good morning Masih,
Thank you for your comment.
Sembo is almost 30 years old, and we have served many customers over the years.
We are happy to say that many are repeaters.
Having said that, im sorry if you had issues booking.
Having a technical problem, you are always welcome to take contact like you did.
And we would look into this.
Im sorry that this wasn't your experience.
Unfortunately I do not have the specific details for your search, and without that I cant ask IT to look into the case.
Naturally you are very welcome to send the details to no-sembo@sembo.com
Have a nice day,
Christel
Customer Happiness Team
I am happy with their Customer Service…
I am happy with their Customer Service Support. They have always been nice and kind to me. Arturo, the Customer Support who assisted me with the process to rebook my flight has been extremely helpful.
19 March 2024
Unprompted review
Reply from Sembo Norge
Hi Chelsea,
Thank you for your nice comment!
We are glad that you were satisfied with the service you received.
Have a good day!
Customer Happiness Team
4 times expensive baggage
I purchased tickets on their website with the Norwegian airline.
When I want to add carry on baggage from their website, it charges 4 times more (40euros per baggage) than when I want to add baggage from the airline's website(10 euros per baggage). And since I made my reservation on Sembo website, the airline does not allow me to add baggage online on their website. If I wanted to add luggage at the airport, I wouldn't have bought the ticket from this agency anyway. I chose them because the ticket was affordable, but now it costs me more. I will never choose them again.
At least warn people that if you buy a ticket from us, you cannot add luggage or make any changes from the airline!!
What you are doing is not ethical at all..
31 January 2024
Unprompted review
Reply from Sembo Norge
Good Afternoon
Thank you for your review.
As we are only intermediaries of the airline's tickets and services, we therefore must comply with the airline's policy and conditions. In the case of add-ons such as baggage, the airline adds all bookable accessories to the internal flight system and if they allow us to prebook baggage, we will offer that to our customers. The cost comparison between booking bags via us or the airline can vary depending on the fares.
If you update your review with your booking number, I will be more than happy to have a look at your reservation and try to solve your issue.
Hope to hear back from you.
Kind regards
Asya
Customer Happiness Team
Very attentive and polite customer…
Very attentive and polite customer service. I got good solutions to my problems and felt safe after the contact with customer service😊
7 December 2023
Unprompted review
Reply from Sembo Norge
Dear Rune,
Thank you so much for your kind words.
I am really happy to hear that you are satisfied with the service we have provided and that it shines through that we are happy to help and always do our best.
Wish you a nice day!
Hanna
Customer Happiness Team
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