sellusyourguitar.co.uk Reviews 

733
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's friendliness, knowledge, and efficiency in handling transactions. Many appreciate the competitive pricing and fair trade-in offers, making both buying and selling guitars a positive experience. The quality of the products, often described as exactly as stated or even better than expected, along with secure packaging and prompt delivery, further contributes to high satisfaction. However, some people mentioned that the offer they received for selling their guitar was less than what they might have achieved by selling it themselves, though they valued the hassle-free process. Additionally, a few customers experienced issues with valuations not being provided directly or with a guitar being sold to another customer.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the condition of their... See more

Service

People report positive experiences with service, often highlighting the excellent and efficient service... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Price

Clients share positive opinions on price, with many reviewers finding prices to be fair, sensible, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently noting that items, especially guitars, arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve never even contemplated buying a guitar online before (I’ve always been adamant I wanted to feel the neck, setup, hear it obviously lol!!) but I need not have worried. This company is fantastic!... See more

Rated 5 out of 5 stars

Highly recommended. They offered a very competitive trade-in price against one of their stock guitars, including a bonus that made the deal really attractive. Communication is virtually instant, and t... See more

Rated 5 out of 5 stars

Ordered my Fender Stratocaster HSH together with a Fender hard case on Saturday and it arrived extremely well packaged this morning. Guitar and case are like new and just as described by SUYG. This ha... See more

Rated 5 out of 5 stars

A pleasure to buy from, all my questions were answered very quickly, guitar arrived very well packed and on time by the courier they used. the companies staff informed me of a " minor " problem they... See more


Company details

  1. Musical Instrument Store

Written by the company

We are a guitar buying service that offers you a fair price for your guitar, amp and pedal. If you accept our offer we will send you packaging and pay for all postage costs. We aim to pay the same day we receive the guitar.


Contact info

4.9

Excellent

TrustScore 5 out of 5

733 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(733)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a used acoustic guitar…

I purchased a used acoustic guitar online, which is always a risky procedure when you are relying on the sellers description and a few grainy pics! But sellusyourguitar could not have been more accurate! It was everything they described it to be! Perfect condition and brilliant value.( And delivered perfectly packaged, the very next day.)
An excellent experience all round, and I can thoroughly recommend this business

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Great guitar, great experience

I am absolutely delighted with a Taylor 214ce I bought recently from Sellusyourguitar.
The whole process has been a really good experience. That means:
- The guitars have a very detailed set of photos;
- Any nicks and dents are highlighted - in my case, they pointed out things I can barely see, so kudos for that;
- Questions are answered quickly and fully, and action taken where requested;
- A very fair price - the guitar is hard to distinguish from new;
- Full communication on when the guitar would be shipped, with a tracking id, of course;
- Fast delivery;
- Solid, protective packaging;
- Questions followed up on after delivery;

Totally recommended.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

First class all inclusive service - highly recommended.

Good communication, packaging and collection - very quick turnaround and payment. I could have held out for more money but wanted a quick all inclusive deal without any hassle. Sell Us Your Guitar initially offered a lower price but we’re happy to match a competitor without any hassle.
Secure packaging provided with lots of bubble wrap and parcel tape which made packing easy and gave great peace of mind about sending a valuable instrument through the post (Parcelforce).
Definitely recommend these guys and would use again if required (although now unlikely as I’m down to just one guitar which is a keeper!
Thank you.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Great and swift communication. The guitar arrived well packaged and detuned. A quick tune up and was good to go. The Farida parlour guitar is well set up, and plays brilliantly.
Many thanks

28 May 2025
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough of SUYG

I cannot speak highly enough of SUYG. Their process is simple and reliable (they even paid out on a guitar that Parcelforce lost), their prices are fair, their service is excellent and their staff are responsive, friendly and helpful. Recommended without reservation.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Epiphone Les Paul 300 (MIK 1999)

I'm delighted with the service from sellusyourguitar.
Given the price point of my purchase, I was really not expecting a 26 year old budget Les Paul play and function so well. The set up by their luthier is fantastic. Intonated perfectly after a tune up. No buzz and no crackly electrics. saved me ££'s on a set up.

Thanks you absolute beauties!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Another very satisfied customer.

My son wanted a 7 string for his birthday and we went to Sellyourguitar. The staff were friendly and helpful, setting up an amp and allowing us to try basic to fairly expensive used guitars - some with wear, others immaculate. In the end we found the best combination of playability, sound, appearance and price. With only a gentle bit of haggling we were given a useful discount. The best thing about today was the low pressure sales where we were left to explore different guitars at our own rate. Highly recommended.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely great

Absolutely great. They explained everything to me super clear. Top bunch of guys. My bass sold super quick and got so much more money for it than everywhere. Highly recommend. Also their shop is amazing. Would 100% return if in the market for some new kit. Can't recommend them enough. Proper above and beyond service. Cheers lads.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Ibanez Jem 505

Just a quick review to say thanks for the whole process of buying this Jem. I've been looking for a black 505 for a while and I only ever see white ones come up. Having found this on eBay and made an offer, it was very courteous of SUYG to point me to buying direct from their website to get a better price. The guitar was well packed, detuned for shipping and arrived in a day. Awesome service.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience at…

Excellent experience at sellusyiurguitar.
Aleks and the rest of the staff couldn’t have been more informative, knowledgeable, professional or helpful. Gave me as much time as I needed to try out the guitars. Gave me a good price for my trade in. I went in looking for a new electro-acoustic and ended up leaving with two at a very reasonable price. Highly recommended.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Tried to do a part exchange on a guitar…

Tried to do a part exchange on a guitar I was interested in. The trade in offer was good but they would only do it if I dropped the guitar off into their store. They didn't bother to find out where I lived...some 250 miles away. When I pointed this out they said they'd do their usual shipping arrangement but would charge me £55 for packaging and shipping!!! Mmm I don't think so. So moral is be wary if you want to do a PEX.

1 May 2025
Unprompted review
sellusyourguitar.co.uk logo

Reply from sellusyourguitar.co.uk

Hi Steve,

Thank you for your feedback and I'm really sorry that we weren't able to meet your expectations on this occasion.

As stated on our website we are unable to offer our free collection service for instruments with a second hand value of £300 or lower. This was not a decision we took lightly, however due to the sharp rises in postage and packaging costs we have had no choice but to limited this service. Unfortunately the guitar you wished to exchange fell into this price bracket, and the guitar you wished to purchase was £145 excluding postage.

Therefore we made you an offer on the proviso that the exchange took place in our shop, as the additional courier fees would have made the trade unviable. When you pointed out that you were 250 miles we explained that unfortunately the courier service was not an option, and the final balance would need to be altered by £55 if you wished to use this service. While I fully appreciate that this figure may seem excessive, it is the true cost of offering the service once the total cost of our packaging, shipping the packaging to you, collecting your guitar to be delivered to us and finally shipping your new guitar to you is calculated.

It is worth adding that if you were able to arrange for your guitar to be shipped to us then we would only need to alter the outstanding balance by £15.

Please accept my apologies once again that our part exchange was not as clear as it could have been on the website, and for any disappointment caused as a result.

Kind regards,
Lewis

Rated 5 out of 5 stars

Couldn't ask for better service

Couldn't ask for better service from start to finish. I sold my guitar with SUYG on commission and their communication and transparency was perfect every step of the way. This was the most hassle free experience I've had when selling any musical instrument and I believe I received more money for my guitar than I if I had chosen to sell privately on Reverb or eBay.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Honestly the best experience I’ve ever…

Honestly the best experience I’ve ever had with buying a guitar, I’ve purchased a lot of guitars in my time online and in stores and I must say this was so pleasant and easy!
I saw the LTD M-1000 I’ve wanted for sometime being sold on eBay through sell us your guitar, I contacted the store directly and spoke for a long time with Tom who was an absolute legend, he answered all my questions and was so helpful and kind!
Before I knew it, I’d bought the guitar and it was with me in a few days In perfect condition!
The stores guitar tech Aleks even set the guitar up in my preferred tuning of drop C#.
I cannot recommend these guys enough!
I’m not someone who usually writes reviews but this was truly deserving, wonderful staff!
10/10

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Superb Company

Superb service provided from start to finish. Very reasonable price offered for instrument, which included a packing set (box, tap, measuring tape etc). Payment is made directly into your bank account!

24 March 2025
Unprompted review

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