sellmyphone.org Reviews 

1,436
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service, noting that the entire trading process is extremely quick and straightforward. Reviewers express appreciation for the fast payouts, confirming that the money is transferred quickly and matches the original price quoted. However, some people mentioned that their device valuations were unexpectedly reduced following the inspection stage. Consumers also noted frustration about having to cover shipping costs to get their items returned after declining these lower offers. A few reviewers felt that communication could be improved during these disputed valuation scenarios.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a quick, efficient, and reliable experience... See more

Payment

Customers consistently note positive experiences with payment, highlighting the speedy and efficient payout... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. While many reviewers... See more

Product

Customers had ambiguous experiences with product valuation and condition assessments. While some reviewers... See more

User experience

Consumers find user experience to be exceptionally positive, praising the straightforward, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a little dubious about using new companies online, but no need in this instance. What they quoted is what they paid. Great communication and customer service. If you have an old phone you n... See more

Rated 5 out of 5 stars

Very efficient speedy service, placed the seller order on Thursday, received the label next day. Arrived with them on Saturday and they checked and payment confirmed same day. It wasn't a big nam... See more

Rated 5 out of 5 stars

Honestly, im beyond satisfied with their service. They've been sooo quick and efficient. They offered better rates compared to other companies e.g. mazuma mobile. They sent me the money a couple of... See more

Rated 5 out of 5 stars

I’ve been stung by so many of these phone recyclers, but I’ve no fault on this occasion. Really great service where you can choose to have a courier pick up your device for you. Really quick turnar... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

Written by the company

We encourage the recycling of unwanted devices by offering a cash incentive for the recycling of unwanted electronic waste. Our mission is to prevent recyclable waste ending up in landfill, whilst also presenting the possibility of those less fortunate a chance to own electronics that they would usually be unable to afford. We offer cash price for unwanted mobile phones. We pay very competitive for used mobile phone. We also buy broken devices. Mobile Phone Recycling.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,436)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Accurate Valuation

I’ve been stung by so many of these phone recyclers, but I’ve no fault on this occasion.
Really great service where you can choose to have a courier pick up your device for you.
Really quick turnaround where they didn’t try to knock off any of the valuation and sent payment to my account within 24 hours.
Refreshing to see one of these companies actually doing as they say they will!

27 October 2025
Rated 5 out of 5 stars

That was the easiest and fastest way to…

That was the easiest and fastest way to recycle my mobile, from compare and recycle, selecting the use DPD option, they came they packed it and sent it off. All tracked.
Once received it was reviewed within hours and the payment was in my bank less than 12 hours from the review finishing. Their website and texts were provided with updates at different stages once received!
No issues at all.

27 October 2025
Rated 5 out of 5 stars

I have used this company for the past 2…

I have used this company for the past 2 years and it’s been a great experience.
They are competitive, speedy and efficient process and most of all great communication all the way.
I would highly recommend to sell the items with ease and peace of mind.

15 October 2025
Rated 5 out of 5 stars

Would highly recommend

Really easy to book my phone in, dpd came to collect it, I didn’t even have to package it as they bought that with them. I was paid on the same day the phone was received. Excellent service

21 October 2025
Rated 5 out of 5 stars

Good experience

Good experience. Phone assessed on day of receiving parcel, they then quickly told me everything was good and that payment would be within the next 24 hours. Funds received next day.

16 October 2025
Rated 5 out of 5 stars

Fast and accurate.

This was the fastest sale experience I had. Quote on Sunday, sending pack received Tuesday morning, sent on Tuesday afternoon, delivered to Sellmyphone on Wednesday morning and payment confirmed on Wednesday evening in line with the original quote.

15 October 2025
Rated 5 out of 5 stars

Fast payment and peace of mind.

The whole process of selling my device was quick and simple. I really appreciated the option of having my device collected for free by DPD, which saved me the bother of going to the post office and gave me peace of mind.

26 September 2025
Rated 1 out of 5 stars

They lied about scratches on screen

Really not happy with them revaluing my phone this week, claiming "few noticeable scratches on screen". If you could see how careful I am with my phones, you'd understand why I'm more than annoyed they knocked me down from a quoted £480 to £430.

It's never been dropped or banged. Never placed face down despite being in a case. It's never placed in a pocket with anything else and the only thing to ever touch the screen have been my fingers. It was thoroughly checked and cleaned before sending in the original box that even included the paper cover. Regret leaving them a brand new unused usb-c cable in the box as well.

But I had no choice to accept their new offer, because I didn't trust them to send back my phone in the same condition I sent it in. So I would be even further out of pocket trying to sell elsewhere.

I will never consider sending anything to them ever again, no matter how much better their quotes are compared to others.

I'm sure the company will reply to this with some copy and paste excuse as to why they revalued my phone. Perhaps a careless member of staff caused damage and opted to lie about it, who knows?

All I know is that I sent in as good a condition used phone as you can get (11 month old Pixel 9 Pro XL 512gb) and was insulted with a false claim of scratches on the screen.

EDIT:
I'm adding this after the company have replied. They DID NOT provide me with any images of my phone showing any scratches. In fact, they ignored my email requesting to see pictures of them. Any pictures showing scratches would be irrelevant anyway, as there 100% weren't any when I sent them my phone.

I can only assume these companies have some kind of quota to meet and I was unfortunate enough to be caught out this time.

23 September 2025
Unprompted review
sellmyphone.org logo

Reply from sellmyphone.org

Hello,

We are very sorry to hear about your experience and we completely understand your frustration. Please rest assured, every device we receive is carefully inspected and we do not downgrade offers lightly. At your request, we provided images which clearly showed the scratches identified by our testing team and formed the basis for the revised valuation.

We appreciate the care you’ve taken with your phone and regret that the outcome did not meet your expectations. We always aim to be transparent and fair in our process, and we are sorry this has left you feeling disappointed.

Your feedback is valuable to us and has been shared with the relevant team for review. If you would like us to look into this further, please don’t hesitate to reach out directly with your order details so we can assist you.

Regards,
SMP Team

Rated 5 out of 5 stars

I was looking to sell my phone for…

I was looking to sell my phone for little time, I checked everywhere, but this website has given me the best price with the best service with immediate response. I would highly recommend this to everyone who wants to sell the phone, with the best price around and quick service.

11 September 2025
Unprompted review
Rated 2 out of 5 stars

I wonder how many people they scam by…

I wonder how many people they scam by reducing the value when they "assess", leaving you no recourse but to accept the lower price.

9 September 2025
Unprompted review
sellmyphone.org logo

Reply from sellmyphone.org

Hello,

We’re sorry to hear about your expierence. Please be assured that every device we receive is thoroughly tested and assessed in line with the condition described at the time of sale. If there are any differences found, we always provide customers with clear details and the option either to accept the revised offer or have their device returned free of charge.

We do not reduce values unfairly, and transparency is very important to us. If you’d like us to look into a specific order, please provide the reference number and we’ll be happy to investigate further.

Kind Regards,
SMP Team

Rated 5 out of 5 stars

Selling simple and easy

I’ve not used this company before for selling refurbished Apple products but read the reviews and sent my Apple Watch Ultra to them. I choose to send by special delivery. Sent on Friday, was received by sell my phone on Saturday and by the afternoon I had an email to tell me the payment I had been quoted had been issued. I can’t fault the service so quick and easy and no hassle whatsoever over the price I was quoted. Really pleased and will be using them again

6 September 2025
Rated 5 out of 5 stars

Fantastic

Fantastic, so easy. They sent a postage label all I had to do was wrap and post. They kept me updated all the way. When it was recieved, what they did next, condition, payment. I would recommend easy peasy. Thank you

21 August 2025
Rated 5 out of 5 stars

Price paid as promised

Price paid as promised

I've seen a few reviews from people claiming they didn't get their promised price, but maybe that was because their phones weren't as described? On my part, everything worked perfectly. I got a text message telling me my phone had been received, the next day I got the exact payment I'd originally been quoted. Highly recommended.

5 August 2025

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