Selina Finance Reviews 

624
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and case managers for being extremely professional, friendly, and supportive throughout the entire loan application journey. People note that the service is remarkably fast, efficient, and straightforward, making it very easy to understand different financial options and secure funds quickly. Some reviewers were not happy with unexpected loan declinations, unexpected hard credit searches, and unhelpful customer service interactions from certain advisors. A few consumers also mentioned feeling rushed during phone calls, receiving blunt emails, or facing frustrating communication issues regarding the status of their requests.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a fast and efficient process from... See more

Customer service

Consumers find customer service to be positive, highlighting professional and helpful staff who keep them... See more

User experience

People report positive experiences with user experience, highlighting a simple and straightforward process... See more

Response time

Reviewers highlight positive aspects of response_time, consistently praising the fast turnaround and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another. They offered fair advice th... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and... See more

Company replied

Rated 5 out of 5 stars

Have to say from start to finish each and every member of the team kept things simple and easy. You can tell Chloe actually cared for my personel circumstances and had everything in hand, and... See more

Company replied

Rated 5 out of 5 stars

We wanted a loan to convert our garage into a habitual room. Selina finance came to our rescue with a very competitive interest rate with low repayments to meet my affordability. Darcy and Chloe dea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Contact info

4.8

Excellent

TrustScore 5 out of 5

624 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(624)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Very efficient service very impressed with how quick my loan was sorted out.
Updated regularly and nothing was ever a problem when questions asked.
Highly recommended.Thank you.

10 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Excellent, competent and personal service

I was extremely impressed with the quality of service, and the competency of the Selina team that handled my application. Far from it being one of those tick-box exercises where something goes wrong because a document is not in the right type or similar, the Selina team were engaging and fully understood my specific situation and requirements. They tailored an excellent solution that helped me optimise my finances even better than I had planned. The process was efficient and easy, and it took just one week from the initial application to receiving the funds in my account. I can highly recommend Selina Finance and the team there!

22 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Excellent people particularly JP so far

Excellent people particularly JP so far

22 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Great efficient friendly and…

Great efficient friendly and professional service. Would definitely recommend

22 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Chloe and Craig where first class…

Chloe and Craig where first class taking me through probably the biggest decision of my life in a positive way now debt free the first time in my life
And so glad this company gave me a chance when others didn’t
I can now live my life with less stress

23 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Excellent service and smooth…

Excellent service and smooth communication between us.

23 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Quick, easy and stress free approval

We applied on a Tuesday morning and by the Wednesday afternoon it had been approved. When we didn’t send the correct documents they sent emails with pictures of what they were looking for. All on an easy to use portal

22 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Brilliant service throughout

This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another.
They offered fair advice throughout and worked with us to find the best options, it seemed that we were dealt with personally and on a case by case basis.

They stayed communicative and helpful throughout the whole process. Strongly recommend Selina.

3 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

they where great start to finnish

they where great start to finnish

17 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 1 out of 5 stars

Useless

Useless. Just looking for an £8000 loan, for solar panels, house is worth 350,000, 110,000 owed on the property (240,000) - Income of 125,000, self employed with my own business... yet Selina can't offer the loan right now. Crazy...

20 July 2026
Unprompted review
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Reply from Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for.

We want to assure you that a formal complaint has been raised internally based on your feedback. Your experience is our immediate priority, and a member of our senior team is already reviewing your situation. We will be in touch shortly to personally follow up and address your concerns.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, with a quick turnaround. Friendly staff that guided you through the process. I would highly recommend Selina to anyone.

17 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Very quick process and all queries answered quickly and respectfully.

17 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience.

Rated 5 out of 5 stars

So far so good

So far so good

16 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience.

Rated 5 out of 5 stars

Selina we're very friendly

Selina we're very friendly, supportive and professional throughout. They appeared genuinely concerned that the amount and what for was the right decision for me and my family.

10 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Really easy to apply and David and…

Really easy to apply and David and Heidi were extremely helpful and made the whole process straightforward.

13 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Took a very long time

Took a very long time. Question after question after question. Literally knows my shoe size now. Questions /requests that i answered ages ago but one word wrong and it comes back again, service was excellent timing was awfull been at it for months and months.

15 May 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for taking the time to share your experience and for your honest feedback. We're sorry to hear that your journey with Selina was not perfect. We take all feedback seriously as we are committed to providing the best possible service.

Rated 5 out of 5 stars

5 Star service

Joe and Georgia were absolutely amazing. They were professional, friendly, and supportive throughout the entire process. If they said they would call at a certain time, they always did, and they delivered on everything they promised.
They took the time to explain every step of the process in simple, easy-to-understand terms, which made everything feel straightforward and stress-free. They made the whole experience of consolidating our debt so much easier than we expected.
We really appreciate all of their help, guidance, and support. A huge thank you to both Joe and Georgia for everything you did.

26 June 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Rated 5 out of 5 stars

Very good online service

Very good online service

8 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Helpful chap at Selina…

Spoke to a very helpful chap at Selina Finance Ltd this morning. He was outstanding on the call, professional and curteous, answered all my questions concisely and sent the requested information within minutes. The customer service has been excellent.

8 July 2026
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

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