Select Saunas Reviews 235

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The sauna is exactly as I expected. I had to get a very small one because of space limitations, but it does the trick. Customer service has been top-notch. They’ve answered my questions and solved a c... See more

Rated 5 out of 5 stars

The size of this 1-2 person elite is perfect for in-home use. Definitely a one person sauna, but more roomy than some of the “little box saunas” you see out there. Both myself and my teenage daughter... See more

Company replied

Rated 5 out of 5 stars

Absolutely top-notch. Delivery was perfectly coordinated, assembly instructions were crystal clear. Expectations were set accurately by Alex. Sauna took a few weeks to arrive. The final product is gor... See more

Company replied

Rated 3 out of 5 stars

Sent wrong sauna, included an erroneous box of rocks, no heater control, parts missing, no speaker, no free bucket, ladle or hygrometer, even had a door that wasn't shown on website for any model. No... See more

Company replied

Company details

  1. Garden Furniture Shop
  2. Outdoor Furniture Store
  3. Sauna
  4. Sauna Store

Written by the company

Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

235 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great Company Selling Top Saunas!

Outstanding experience ordering my Golden Designs Barcelona Elite 2 person infared sauna. Select Saunas answered all my questions via email almost immediately and my mom who ordered around the same time had a really easy time getting questions answered over the phone. Select sauna called me the next day after my order to schedule shipment and they were able to deliver it two days later! Shipment was quick and easy. They use their own shipment company to deliver it directly to you so it’s not just UPS tossing your package in the driveway. The sauna was packed extremely well and not a single piece was broken or missing. The sauna took my wife and I about 15 minutes to put together and it works great. Heats up to full temp in about 40 minutes and we love it. If you are looking for a golden designs sauna (amazing company building quality saunas in California with great material) then there is no better authorized dealer than select saunas!

4 September 2024
Unprompted review
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Reply from Select Saunas

Hey Kevin, thanks so much for the kind review!

We're so glad you are happy with the sauna and that you appreciated our specialized shipping which got it to you safe and sound in just a few days. Those GD saunas really are easy to assemble, I'm glad you could get up and running so fast! Here's to years of great sauna use. Thank you! 🥂

Christoffer

Rated 5 out of 5 stars

Worth every penny

We’re amazed by our Golden Designs hybrid sauna. Expensive but worth every single penny. Gets hot and steamy and the infrared capability is the cherry on top. Really the best of both worlds.

16 September 2024
Unprompted review
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Reply from Select Saunas

The Visby sauna truly is excellent. It was our pleasure helping you, Margaret, and thank you for leaving a kind review as well!

Chris

Rated 5 out of 5 stars

No issues at all

Read up on reviews about lack of response and wrong items sent so made sure correct items were shipped and asked a lot of questions. Alex and Chris never took longer than 30 mins to reply to my emails and always picked up the phone. Even after hours on one occasion. Not sure what those reviews were about - couldn’t be happier with my experience and can happily recommend Select Sauna.

12 August 2024
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Reply from Select Saunas

Hi Camilla, we're glad to hear you're satisfied with our service – I speak for all of us when I say it was a pleasure dealing with you!

Chris

Rated 5 out of 5 stars

Awesome service

Awesome service

20 August 2024
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Reply from Select Saunas

Hi Reuben,

Thanks for your review! Feel free to reach out if you ever need anything!

Alex

Rated 5 out of 5 stars

Responsive to questions

Responsive to questions, concerns and generally easy shopping experience. Very considerate customer service.

12 August 2024
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Reply from Select Saunas

Hi Dave,

Thank you! We’re glad to hear you had an easy shopping experience and appreciated our customer service.

Alex

Rated 5 out of 5 stars

Excellent

Excellent company with good products. Set clear delivery expectations from the start. The sauna pallet arrived well-packed and was carefully delivered by the Saia delivery agent. Construction was surprisingly easy with crystal clear instructions. I am more than happy to recommend the Almost Heaven Charleston barrel sauna from Select Saunas.

26 August 2024
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Reply from Select Saunas

Hi Tessa,

We appreciate your great review! It’s great to hear you’re happy with the sauna, and hope you get many more years of enjoyment out of it.

Alex

Rated 5 out of 5 stars

Amazing Experience & Sauna!

This was an amazing experience & company! Alex in sales was super helpful the whole process!

8 August 2024
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Reply from Select Saunas

Hi Sarah,

Thanks for your review! It was a pleasure helping you through the process. Please don't hesitate to reach out if you need anything else.

Alex

Rated 5 out of 5 stars

Select Sauna rocks

Just installed our new hot tub and took the first bath.
Was worried that not all the plastic/wood parts would seat tightly but this tub is of excellent quality, Customer support is the best I have EVER experienced! Quick and helpful answers both via email and phone.

23 August 2024
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Reply from Select Saunas

Hi Nevaeh,

It's great to hear you’re happy with the hot tub and our customer support, we always do our best to go the extra mile. If you need anything else, just let us know.

Enjoy your new hot tub!

Alex

Rated 5 out of 5 stars

Great pricing

Great pricing, fast shipping, and friendly customer service. I haven’t put the sauna together yet, but the experience so far has been great

8 August 2024
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Reply from Select Saunas

Hi Haze,

We're grateful for the kind words! Excited for you to get the sauna set up - hope it exceeds your expectations!

Alex

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
Select Sauna customer service is like no other. They followed up on my request timely and even helped me 6 months after I purchased my Sauna with some questions I had regarding building it and parts. They were friendly and very helpful. It's nice when a company like Sauna Select follows up and helps like they have. Thank you again for all your help with my sauna... I love it!

6 August 2024
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Reply from Select Saunas

Thanks for your lovely review, Matt. We'll be here if you ever need help with anything in the future!

Christoffer

Rated 5 out of 5 stars

Finally, our very own backyard sauna!

Had our first session in our new sauna last night. A Dundalk Georgian cabin. Gets hot and steamy fast with the Huum Drop 9 kilowatt. We are deeply impressed by the quality and charm of this thing.

20 August 2024
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Reply from Select Saunas

Hi Elizabeth,

Thank you for sharing your experience! It’s great to hear that you're enjoying your sauna. The Georgian Cabin really does have a special charm. Wishing you many more fantastic sessions ahead!

Alex

Rated 4 out of 5 stars

Sauna took a long time to come in but…

Sauna took a long time to come in but the company communicated an accurate timeline. Every time I asked a question, it was answered within 48hrs.
Sauna was packaged great for shipping. Set up was pretty easy and sauna works great. Would/will definetly reccomend.

2 August 2024
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Reply from Select Saunas

Hi Dale,

Thank you for your feedback! We appreciate your patience with the backorder, and we’re glad to hear that the sauna setup went smoothly and that it’s working great. We truly appreciate the recommendation!

Alex

Rated 5 out of 5 stars

It was easy to place an order

It was easy to place an order.
Someone responded fast when I had questions.
Love my sauna!

2 August 2024
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Reply from Select Saunas

Hi Mike,

Thanks for the kind words! I’m glad the ordering process was smooth and that you're enjoying your sauna. Wishing you many relaxing sessions ahead!

Alex

Rated 5 out of 5 stars

Stellar Experience with Select Saunas

Friendly and informative sales team. Alex and Christopher were knowledgeable and always quick to respond. Kept me informed of the delivery ETA and the driver called me to work out a delivery date. Simple manuals to get the sauna built. All-around stellar experience.

16 August 2024
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Reply from Select Saunas

Hi Lydia,

Thank you so much for the great review! It was a pleasure working with you, and I’m glad to hear everything went smoothly with the delivery and setup. Enjoy your sauna!

Alex

Rated 5 out of 5 stars

We love our barrel sauna that we…

We love our barrel sauna that we ordered from Select Saunas. Everyone I worked with there was prompt, friendly and helpful. The customer service was outstanding. And we just love the sauna. We’ve had it 9 months now and it has worked fantastically. Plus the price was much better than the competitors. We would definitely do business with them again.

29 September 2023
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Reply from Select Saunas

Hi Daniel,

Thanks so much for the lovely review! We’re happy to hear that your barrel sauna is still going strong after 9 months. If you ever need anything, feel free to reach out again. We’re always here to help!

Alex

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