The sauna is exactly as I expected. I had to get a very small one because of space limitations, but it does the trick. Customer service has been top-notch. They’ve answered my questions and solved a c... See more
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The size of this 1-2 person elite is perfect for in-home use. Definitely a one person sauna, but more roomy than some of the “little box saunas” you see out there. Both myself and my teenage daughter... See more
Company replied
Absolutely top-notch. Delivery was perfectly coordinated, assembly instructions were crystal clear. Expectations were set accurately by Alex. Sauna took a few weeks to arrive. The final product is gor... See more
Company replied
Sent wrong sauna, included an erroneous box of rocks, no heater control, parts missing, no speaker, no free bucket, ladle or hygrometer, even had a door that wasn't shown on website for any model. No... See more
Company replied
Company details
Written by the company
Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Contact info
312 West 2nd St. #3439, 82601, Casper, United States
- +1 (866) 698-6690
- sales@selectsaunas.com
- selectsaunas.com
4.4
Excellent
235 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Select Saunas
Hi Edward,
We appreciate your review!
Alex
Amazing customer service
Amazing customer service
I ordered an Almost Heaven Sauna from Select Sauna. The price was literally half of getting it direct from AH. It arrived exactly by the 6 week lead time.
It got shipped directly from AH and when it arrived I was missing some minor parts. I contacted Select Sauna and the missing parts arrived at my doorstep 4 days later. No questions asked. The mistake was AH’s part but Select Sauna quickly handled it. Super happy with purchasing from Select Sauna.
25 February 2025
Reply from Select Saunas
Hi Jose,
Thanks for your review! We're glad to hear your sauna arrived on time and that we could quickly resolve the missing parts for you.
Wishing you many more relaxing sauna sessions!
Alex
Missing Parts
The product I received was missing pieces and damaged by the delivery team. I also waited much longer for delivery than the lead time said on the website when I purchased
3 March 2025
Reply from Select Saunas
Hi Jim,
We’re sorry to hear that your experience wasn’t as smooth as expected. Regarding the lead time, there was a production backlog from Almost Heaven at the time of your order, as well as some severe weather, which caused a longer wait than expected. It looks like we did have a conversation regarding this, and we appreciate your patience in choosing to wait for your sauna to be delivered.
As for the damage during delivery, we completely understand how frustrating that can be. While the carrier is responsible for the safe delivery of your sauna, we are always here to assist with replacements when necessary. If there’s anything outstanding that needs to be resolved, please don’t hesitate to reach out. We’d be happy to help!
Alex
Love the sauna
Love the sauna. They got very busy with orders but gave me a shipping date and it showed up and was a breeze to assemble. Good communication. Very happy.
5 February 2025
Reply from Select Saunas
Hi Gregory,
Thanks for your review! We're happy to hear that you love the sauna, and we hope you continue to enjoy it for years to come!
Alex
I got my husband the Hukka sausage…
I got my husband the Hukka sausage heater. Arrived super fast and have been using it almost every night in the sauna up here in Montana! Works great! 😃 Thank you! 🙏
17 March 2025
Unprompted review
Reply from Select Saunas
Hi Wynter,
Love to hear it! Thanks for your support, and feel free to reach out to us if you need anything else!
Alex
Perfect sauna!
It arrived well packaged and exactly when they said it would. My husband and son assembled without difficulty and said the quality was great. Select sauna forgot to send the bucket and ladle but a quick call to customer service and we had it in two days. The sauna works perfectly, very pleased. Be sure and budget for the electrician. We were moderately surprised by that cost.
25 February 2025
Reply from Select Saunas
Hi Kim,
Thank you for your kind review! We’re glad to hear the sauna arrived on time and that assembly went smoothly. Apologies again for the bucket and ladle mix-up, but we’re happy we could get that sorted quickly. Enjoy your sauna!
Alex
Wonderful sauna (Finnmark FD-4)
Wonderful sauna (Finnmark FD-4). Excellent quality! Friendly, fast and professional service.
12 March 2025
Unprompted review
Reply from Select Saunas
Hi Rachel,
Thank you for your review! The FD-4 is an amazing choice, and we're thrilled you're enjoying it. We appreciate your kind words about our customer service!
Alex
Highly Recommend!
Select Saunas were super accurate on the estimated shipping time and were very communicative when I received my sauna. I called them with a question and spoke to a real person and received a helpful answer. They also offer way more heater options than other websites I visited.
25 February 2025
Reply from Select Saunas
Hi Brandon,
Thank you for your review! We’re really happy to hear you had a smooth experience. Enjoy your sauna!
Alex
Zero communication after purchase
Zero communication after purchase
Actually no email nothing unless I called to find update. Like u said no communication I thought I was scammed that is when I keep chatting
19 February 2025
Reply from Select Saunas
Hi Chris,
Thank you for your feedback. We want to clarify that our order confirmation email clearly stated an up to 8-week wait time, as your sauna was made to order. We understand that purchasing a large item can cause some anxiety, and we’re always happy to help if a customer reaches out for an update - that’s completely understandable. However, at that point, there was no need for additional communication, as your order was progressing as expected and in line with the timeline provided.
We do our best to keep customers informed while ensuring timely order fulfillment, especially during busy seasons. If there’s anything more you feel we could improve, we’re always open to hearing your thoughts.
Alex
Select Saunas was very helpful in the…
Select Saunas was very helpful in the information they provided prior to purchase. Once purchased they emailed with multiple updates and provided information to track package as needed! Great experience
18 February 2025
Reply from Select Saunas
Hi Tara,
Thank you for your kind words! Enjoy your sauna, and let us know if you ever need anything!
Alex
Advertised lead time was 2 months…
Advertised lead time was 2 months shorter than actual. No accurate estimate of actual delivery was given, 3 times the rescheduled date was incorrect. When the sauna finally came it did not have the wifi enabled controller and I had to go through harvia technical support to get fixed. The almost heaven spectacle base is a bit too flimsy to support the glass door at it doesn't have a base brace on the front. I added a floor to give it the support needed and prevent glass misalignment
20 February 2025
Reply from Select Saunas
Hi Sam,
Thank you for sharing your experience! We sincerely apologize for the delays and any frustration they caused. The lead time was based on the estimate provided by the manufacturer, but due to an exceptionally high demand during the Holiday Season, production times extended beyond what we were initially told. Additionally, the rescheduled delivery dates were unfortunately impacted by severe weather conditions, which made it unsafe for the carrier to proceed as planned.
Regarding the heater issue, we’re very sorry for the inconvenience. It looks like there was an error in packing, and while we’re glad to hear it's been resolved, we know this isn’t the experience you expected. We also appreciate your feedback on the Almost Heaven Spectacle base as well - we typically receive very positive reviews on their craftsmanship, but we’ll certainly pass along your input to the manufacturer.
We truly appreciate your patience throughout this process and would like to thank you for choosing us. If there’s anything else we can do to help, please don’t hesitate to reach out.
Alex
Should be 5 stars
The Sauna looks great, it was simple to construct and the design is beautiful. I would give it 5 stars if my order was shipped complete. I am still waiting on my heater and rain cover which are both on back order. It’s been almost three months.
5 February 2025
Reply from Select Saunas
Hi Shawn,
We do appreciate your patience! I'm glad to hear that you love the sauna. As for the back-ordered pieces, the wait is almost over. Your heater and rain jacket are expected to ship in the next couple of weeks. We truly appreciate your understanding, and I'm certain this will be worth the wait!
Alex
Wonderful!
Wonderful!! My husband and I were able to easily assemble the sauna. It works perfectly!! So relaxing and easy to use!! Added to our daily wellness routine!
4 February 2025
Reply from Select Saunas
Hi Kim,
Thank you for your review! Glad to hear you and your husband had an easy time getting the sauna set up and that it’s become part of your daily routine. Nothing makes us happier than knowing our customers are getting to relax and enjoy the health benefits that a sauna brings. Thanks again for the support - it truly means a lot!
Alex
Great experience from first inquiry…
Great experience from first inquiry to the shipping process. We feel the service matched the price tag. The hot tub we purchased has been a dream, especially on chilly winter evenings! There's nothing better than relaxing outside under the stars with a glass of wine.
20 February 2025
Reply from Select Saunas
Hi Jonah,
We're glad to hear you had a great experience and that your hot tub is making those chilly evenings even better. Appreciate your support, and enjoy the relaxation!
Alex
Loved it
Website was easy to navigate. Product quality is great and the shipping was timely. Very satisfied.
3 February 2025
Reply from Select Saunas
Hi,
Great to hear you had a smooth experience! We appreciate your support!
Alex
Overall good experience
Needed an accessory. Select Sauna had it in stock and for a good price. Delivery was as promised. I would use Select Sauna again.
5 February 2025
Reply from Select Saunas
Hi Timothy,
Glad we could help you find what you needed! We appreciate your support and look forward to serving you again in the future.
Alex
Reply from Select Saunas
Hi Gabe,
Glad to hear you had a great experience! Enjoy your sauna!
Alex
Reply from Select Saunas
Hi Douglas,
We appreciate your review!
Alex
Couldn’t be happier!
After spending quite some time scouting different options for a barrel sauna, we kept coming back to the Almost Heaven Audra. We were the happiest with Select Sauna's service and price, so we ended up going with them. We are still in the honeymoon phase with our new Audra sauna, but we couldn't be happier.
Having experienced a wide variety of saunas in Sweden and Finland last fall, we learned we wanted a sauna made from cedarwood and one with a large electric heater. We like the look of the barrel sauna and the porch is a plus. Despite the elitist hate, the barrel undoubtedly provides a nice enough sauna experience. Also, the cedarwood smells incredible. We hooked up the sauna about three weeks ago and have used it nearly every day since, and our kids (ages 7 and 9) are loving it just as much as we are!
The delivery was ahead of schedule, and the sauna itself is flawless – solid construction, intuitive assembly, and so easy to use with the Spirit with WiFi. It’s honestly changed our lives, creating many much more enjoyable evenings. We couldn’t be more pleased with our choice.
17 February 2025
Reply from Select Saunas
Hi Paul,
Thank you for your thoughtful review! It’s great to hear that the Almost Heaven Audra met all your expectations. Barrel saunas definitely have their charm, and we’re glad you’re enjoying it despite the skeptics! Sounds like it’s already become a big part of your family’s routine. There's nothing better than relaxing in a sauna after a long day.
Alex
Salt Spheres: Avoidance of return and refund customer process
Waiting for almost a week to get a return for a sauna accessory is excessive. It's still not happening. Alex is not responding promptly and should issue the return and refund for a misleading product as soon as possible. Not thrilled with this customer service, but apparently that's par for the course from reading these other reviews.
Editing added notes for Alex: Alex, the return process should not include suspicious language that makes the customer feel like you will see if the vendor "approves" of the reason for the return. The product description and photography is indeed misleading and does not represent the actual TINY product that was received. Waiting for an RMA based on your communications with a 3rd party vendor does not make sense for a sauna accessory item like this. This product needs to be returned with a full refund, end of story. I don't understand how your company is treating customers so badly and acting as if their experience with poor products is their problem, not yours.
7 February 2025
Unprompted review
Reply from Select Saunas
Hi Jen,
We're genuinely confused by your review. You have received responses to your emails. Your most recent message was sent outside our business hours, so it's unreasonable to expect an immediate reply.
Additionally, your return is not being delayed on our end. As we've already explained, we are waiting for an RMA from our supplier, which is standard procedure. We cannot process a return without following the correct steps, and we will update you as soon as we have confirmation. I made this clear in my last email.
Lastly, you claim the product is "misleading," yet this same item has been sold to many customers without issue. We would be happy to investigate if there were a genuine problem, but the limited information you provided, such as using your thumb as a size reference, doesn't give us much to work with.
For the record, we make a point to keep all reviews visible, even when they contain inaccurate information, such as in this case. We believe in transparency, and we trust that future customers will see the full context of this situation.
We are handling your return appropriately and within a reasonable timeframe. The size of the item does not impact the process. We will be in touch with you as soon as we hear back from our supplier, as we mentioned.
Edited for Jen's updated review:
We have been upfront and honest throughout this process, and we do not use “suspicious” language. As we’ve clearly stated, returns must go through our supplier. We do not have a warehouse, so we cannot accept a return without going through them. Additionally, your claim that we are being unresponsive is simply dishonest. You have received timely replies, including a response to your live chat inquiry today.
Regarding the product, no other customers have reported issues with its size or description. When we asked for a proper measurement, you provided an unhelpful photo using your thumb as a reference, making it difficult to assess your claim. Despite this, we initiated the return process and are waiting for the supplier’s instructions. You may not like the process, but that does not mean you get to bypass it.
We stand by our fair policies and transparent customer service. If you are serious about resolving this, we suggest waiting for the return instructions, as we have already explained.
Alex
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