Though my order was shipped rather promptly, the UK Royal Mail order indicates that it has been in customs in my country of destination for almost 2 weeks. I have tried reaching out to customer servic... See more
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The two year shelf life was nearly up - only 5weeks to get through the pen before the expiry date. Contacted Select who just said send it back. I replied to see if they would cover postage and/or prov... See more
Ordered the product 16 days ago, after 10 days I was already quite annoyed by the fact that the product was not arrived yet. Today I checked the shipping tracking and I was told that the product has... See more
Company replied
This is the first time I've used any kind of vape and it's working well for me. I also find the shape and size discreet and easy to use. I'm using CBD for anxiety and so far it seems to help me in mom... See more
Company details
Information provided by various external sources
As featured in Allure, Rolling Stones, New York Times, Forbes and numerous other publications, Select CBD is turning heads for a reason. Highest in purity, potency, and exceptional flavour, Select CBD has quickly become the best product in its class and winner of multiple industry awards.
Contact info
Suite 163, 2 Lansdowne Row, W1J 6HL, Mayfair, United Kingdom
- 02038718333
- websales@selectcbd.eu
- selectcbd.eu
No package & no reply from customer service
Though my order was shipped rather promptly, the UK Royal Mail order indicates that it has been in customs in my country of destination for almost 2 weeks. I have tried reaching out to customer service for help determining the whereabouts of my order 3 times, to no reply. I'm very disappointed with the service.
20 September 2021
Unprompted review
The two year shelf life was nearly up
The two year shelf life was nearly up - only 5weeks to get through the pen before the expiry date. Contacted Select who just said send it back. I replied to see if they would cover postage and/or provide an exchange but no reply... This was my first experience using Select and I am disappointed at the product and the lack of customer service.
28 July 2020
Unprompted review
Didnt receive my order
16 October 2019
Unprompted review
Reply from Select CBD Europe
Hi Andres,
As per the tracking RV132911831GB (Royal Mail), your item was leaving the UK on Monday 14th October. As the shipment moves the tracking will update.
You can also go to https://www.laposte.fr and use the same reference which shows the product is in France.
Should you have any further issues, please contact support@selectcbd.eu instead of leaving messages on Trustpilot as the situation will be resolved quicker.
Regards,
Hannah
Feeling relaxed and taste is great!
24 September 2019
Unprompted review
Discreet and easy to use
This is the first time I've used any kind of vape and it's working well for me. I also find the shape and size discreet and easy to use. I'm using CBD for anxiety and so far it seems to help me in moments of tension or before a potentially stressful situation.
6 August 2019
Unprompted review
unreliable shipment
If these guys won’t provide any other alternative shipment methods at checkout, other than standard mail, I seriously doubt I’ll be going back to them. It’s been over 16 days after the purchase and i’m still waiting for the order to be delivered from the UK to Italy. Before purchasing I read other customer reviews complaining about the same issue and unfortunately it was the same for me. St least an option for a DHL, express tracked service would solve the issue if you’re shopping outside of the UK.
1 August 2019
Unprompted review
Reply from Select CBD Europe
Hi Ilenia,
Thank you for your review.
As per our conversation via support@selectcbd.eu we are in the process of talking to Royal Mail to establish where the package is.
We understand your frustration however, as you can see, when we track the shipment (https://www.royalmail.com/track-your-item#/tracking-results/RV132911615GB) the product is in Italy. We shipped the item(s) as per the address which you specified (our systems our automated) and can only apologise for the courier not delivering the parcel as yet. We have shipped to over 18 EU countries and as you will be able to see from Trustpilot, we have only had problems with Italy.
UPDATE 02/08/2019 - THIS SHIPMENT HAS BEEN DELIVERED (DELAY CAUSED BY ITALIAN POSTAL SERVICE).
Regards,
Hannah
I have not receive the item yet
22 July 2019
Unprompted review
Reply from Select CBD Europe
Hi Daniel,
Thank you for your review.
As per our conversation via support@selectcbd.eu we were in the process of talking to Royal Mail to establish where the package is.
We understand your frustration however, as you can see, when we track the shipment (https://www.royalmail.com/track-your-item#/tracking-results/RV132911607GB) the product was delivered on 29th July. We shipped the item(s) as per the address which you specified (our systems our automated) and can only apologise for the courier for the delay. We have shipped to over 18 EU countries and as you will be able to see from Trustpilot, we have only had problems with Italy. As such we will no longer be shipping to Italy as the product usually turns up late and after we have issued a refund.
As the shipment took so long, in this instance we did issue a refund so you actually got the item for free. We would be grateful if you could update your Trustpilot review as we do not feel it is a true representation of our service.
Regards,
Hannah
The people are very lovely and helpful…
The people are very lovely and helpful and the vape pens are the only thing that takes my (cancer) pain away.
16 July 2019
Unprompted review
Never again
Ordered the product 16 days ago, after 10 days I was already quite annoyed by the fact that the product was not arrived yet. Today I checked the shipping tracking and I was told that the product has been sent back since the address was invalid (checked 3 Times and the address that I put during the checkout was the correct one).
Never buying from this site again, just an overall terrible experience
5 July 2019
Unprompted review
Reply from Select CBD Europe
Hi Marco,
Thank you for your review.
We have just tracked the shipment ourselves (https://www.royalmail.com/track-your-item#/tracking-results/RV132911584GB) and can see that the Italian carrier Poste Italiane whom Royal Mail passed the shipment onto could not verify the address and therefore it was sent back to us.
We shipped the item(s) as per the address which you specified (our systems our automated) and can only apologise for the courier not delivering the parcel. We have shipped to over 18 EU countries and this is the first issue we have had.
We wish you would have actually contacted us directly via our support to organise a replacement as opposed to leaving a negative review about the Poste Italiane delivery service.
We have issued a refund which you will have received in your account.
Regards,
Hannah
I had such high hopes..
I had such high hopes... I thought the product (cinnamon vape pen) would help me relax and fall asleep faster, just like other CBD e-liquids I tested. Nope.. quite the contrary. On the 3 occasions I tested it, I had a sleepless night. It did not only put me in a state where I felt nervous and uncomfortable, it induced some sort of mental fog that made me feel really uneasy. I feel like I just wasted my money.
16 April 2019
Unprompted review
Top quality and speedy delivery
Top quality and speedy delivery. The new standard for CBD products.
30 March 2019
Unprompted review
Bought the new palm battery for the…
Bought the new palm battery for the elite carts I brought home from LA! AMAZING
18 March 2019
Unprompted review
Efficient service
14 March 2019
Unprompted review
Great product and speedy delivery
Great product and speedy delivery. Many thanks
14 March 2019
Unprompted review
Great product and service!
27 February 2019
Unprompted review
Feeling very well and clear headed…
Feeling very well and clear headed after vaping my SELECT CBD focus
20 February 2019
Unprompted review
wonderful product and service
19 February 2019
Unprompted review
Great product!
Great product!! highly recommend buying the Grapefrut
13 February 2019
Unprompted review
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