Select & Protect Reviews 3,022

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 436 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent value for money, with many finding competitive prices for comprehensive coverage. The website is frequently praised for being user-friendly and easy to navigate, making the process of obtaining quotes and selecting appropriate cover straightforward. People also appreciate the efficient service, noting the quick provision of digital policy documents and the overall simplicity of the sign-up process. However, some people were dissatisfied with the website's account registration and login process, reporting difficulties in accessing their policy documents even after multiple attempts. A few other people also felt that the prices for certain policies, particularly for couples with health concerns, were expensive.

What people talk about most

Price

Customers had positive experiences with price. Many reviewers found the pricing to be fair, affordable, and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the website... See more

Website

Clients share positive opinions on the website, finding it easy to navigate and straightforward for obtaining... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency and ease of... See more

Value for money

Users describe positive interactions with value for money. Many customers highlight the affordability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use website to obtain quote for insurance. Easy to pay and all info and policy emailed immediately. Secure access to policy. Password and security code to access online portal. Not yet travel... See more

Rated 5 out of 5 stars

The process was simple to sign up for the full year Whole World Travel insurance. But the proof of the pudding is how they will treat me if there is a claim- hopefully I never have to claim anything... See more

Rated 5 out of 5 stars

Will definitely be going back to select and protect when I travel again. They were efficient when I wanted to change from the initial policy taken through a comparison site to allow me to lower the e... See more

Rated 5 out of 5 stars

We had to extend our travel insurance cover by a few days due to a family emergency and Tracy was brilliant at helping me do that. She had care & compassion for our situation. Will definitely use them... See more


Company details

  1. Travel Insurance Company

Written by the company

Select & Protect has historically provided insurance exclusively through intermediaries. In fact, we've been providing high-quality insurance products for over 30 years and now sell directly to customers. Providing both Travel & Home Insurance. When you take out a Select & Protect travel insurance policy, you can count on us to provide you with the best travel cover options. You can really tailor your cover to suit your needs, only paying for what you really need. We provide flexibility & confidence for when & where you decide to travel.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought travel insurance on Friday…

I bought travel insurance on Friday 23rd Jan for travel on Monday 26th Jan. I have not received my policy or any documents and cannot find a number to call, I have emailed customer service. But then I receive this feedback email…please help me

23 January 2026
Rated 3 out of 5 stars

Unable to get into the site to view my…

Unable to get into the site to view my policy. Instructions were not clear... policy number had letters and numbers, I cut and pasted them in... not recognised; sent email to company, they took over 24 hours to respond and said cut and paste does not work and the letters were not needed... how was I to guess that?

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Awful ski holiday travel insurance

Awful ski holiday travel insurance
Left me bed bound looking at the four walls of my hotel room after an accident on the slopes that left me immobile

They literally said on the phone and I quote “it’s not our fault you’ve had an accident”

Wouldn’t cover an earlier flight home and said if I did I would jeopardise my medical expenses claim also

Absolutely horrible experience
Be aware they will try to weasel out of everything

17 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look