Seer Medical - Brisbane Reviews 176

TrustScore 4.5 out of 5

4.7

Unit 3/15 Green Square Close, 4006 Fortitude Valley, QLD, AU


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Rated 5 out of 5 stars

When Seer initially contacted us on the phone about the 4 day EEG, the process seemed like it would be overwhelming and complicated. But when we went in for the consultation and fitting, they were ver... See more

Rated 2 out of 5 stars

Way too much communication, esp before the 1st appointment. The amount of communication was ridiculous and very irritating. I felt like I was being spammed. The, so called, low allergy EEG glue, w... See more

Company replied

Rated 5 out of 5 stars

The clinician made me feel comfortable when setting me up for my monitoring. She answered all of my questions clearly and gave detailed instructions on what was required at home. The support at hom... See more

Rated 5 out of 5 stars

I was continually met with care and loving concern every time I interacted with Seer staff. It really seemed that they aren't just working to get paid and do what their hearts really desire. They actu... See more

Company replied


Company details

  1. Diagnostic Center
  2. Specialized Clinic

Written by the company

We are experts in home-based diagnostic monitoring. Our video-EEG-ECG monitoring takes place at home and supports people at every step of the process.


Contact info

  • Unit 3/15 Green Square Close, 4006, Fortitude Valley, QLD, Australia

  • 1300 869 888

4.7

Excellent

TrustScore 4.5 out of 5

176 reviews

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Rated 5 out of 5 stars

Seer

The staff were very friendly and the information was told to me in a way that was easy to understand.

16 August 2024
Rated 5 out of 5 stars

The clinician made me feel comfortable.

The clinician made me feel comfortable when setting me up for my monitoring. She answered all of my questions clearly and gave detailed instructions on what was required at home.
The support at home was prompt and the technician knew exactly what was occurring.
Although the apparatus felt uncomfortable at times it did not impact me too much.

4 June 2024
Rated 5 out of 5 stars

4 Day EEG

When Seer initially contacted us on the phone about the 4 day EEG, the process seemed like it would be overwhelming and complicated. But when we went in for the consultation and fitting, they were very helpful and ensured we went home knowing what to do, and who to contact if there were any issues. The videos were self-explanatory too. The office is right near the train station, or there is parking under the building (one spot for the scheduled Seer patient), so it's pretty convenient too. My son was happy enough with the equipment and process. No problems here.

1 June 2024
Rated 4 out of 5 stars

I think everything went well for me

I think everything went well for me. the only small problem I had was getting information about where and when I had to go for my appointment. Solved in the end.

21 May 2024
Seer Medical - Brisbane logo

Reply from Seer Medical - Brisbane

That's great that the issue was resolved, Bev, and thanks so much for your patience!
Happy to hear that everything else went well!
All the best!
Seer Medical

Rated 5 out of 5 stars

The staff from Seer were wonderful and…

The staff from Seer were wonderful and caring and made the whole process easy, thank you. Sincerely Maree

9 May 2024
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Reply from Seer Medical - Brisbane

How lovely to hear, Maree, thank you so much for your kind words. We hope it all went well and wish you all the best for the future!
Seer Medical

Rated 4 out of 5 stars

The staff for the initial set up were…

The staff for the initial set up were very nice and helpful.
Phone support staff were also amazing over that weekend of my testing.

10 May 2024
Seer Medical - Brisbane logo

Reply from Seer Medical - Brisbane

Thank you for your kind words about our lovely support and clinic staff! We will pass on your feedback to the staff who helped you!
Wishing you all the best!
Seer Medical

Rated 4 out of 5 stars

First time user of SEER

Found the whole experience of my EEG/ECG very satisfactory from the moment we picked up the equipment to the minute of drop off

26 April 2024
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Reply from Seer Medical - Brisbane

We are so happy to hear it, Susan! Thank you for the feedback!
Best wishes, Seer Medical

Rated 5 out of 5 stars

Technician explained everything clearly…

Technician explained everything clearly and results were fast tracked for neurology appointments

9 April 2024
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Reply from Seer Medical - Brisbane

Thank you for the feedback, Helen! We are so glad to hear the instructions were clear and your report was fast-tracked. We do everything that we can to make your experience with us as easy as possible.
Seer Medical.

Rated 5 out of 5 stars

All the staff are very helpfull

All the staff are very helpful. They made the experience a lot less stressful by the way they explained everything to me

28 April 2024
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Reply from Seer Medical - Brisbane

Thank you so much for the feedback, Sean! We're glad to hear you were made to feel at ease during your monitoring.
Seer Medical.

Rated 5 out of 5 stars

I would recommend seer medical for at…

I would recommend seer medical for at home eeg. They make sure everything is well and when the camera isn’t working they call you so they can fix the problem. When I got connected the technician was extremely helpful and explained everything so I understood.

30 April 2024
Unprompted review
Seer Medical - Brisbane logo

Reply from Seer Medical - Brisbane

Thank you so much for the kind words, Toni! We are happy to hear that our staff were helpful and provided useful and clear instruction during your study. We appreciate your recommendation and wish you all the best!
Seer Medical

Rated 4 out of 5 stars

Seer Medical is a great service

Seer tests and at home EEGs are a great idea. Very helpful knowledge staff. Hope they find a new location on the Sunshine Coast soon.

18 March 2024
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Reply from Seer Medical - Brisbane

Thanks so much for your lovely review, Ann!
Kind regards,
Seer Medical

Rated 5 out of 5 stars

They kept checking in on my daughter…

They kept checking in on my daughter when the camera was not working I thought that was very nice.

21 March 2024
Seer Medical - Brisbane logo

Reply from Seer Medical - Brisbane

We are so glad to hear it, Deborah! Thank you and all the best!
Seer Medical

Rated 5 out of 5 stars

Helpful

Helpful, reassuring , well explained

8 April 2024
Seer Medical - Brisbane logo

Reply from Seer Medical - Brisbane

We appreciate the kind words, Jason! Thank you!
Seer Medical

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