The package never got to me. I had trouble with a certain merchant, who used a delivery service I'd never heard of. I believe this might be because I'm in America and the merchant and quite probably t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was delivered in a very short time, allowing me to finish job I was doing. Telescopic ladders are great! Sturdy enough to do small or big job. And when you have finished they fold up to a v... See more
I have never needed to use Seel before on a purchase, never had a problem with a package not being delivered and I can’t believe how quick and helpful David was on the live chat. He helped me solve th... See more
My package just seemed to have disappeared. FedEx didn’t have any info regarding it either. Thank god I had Seel. It was so easy. They verified the package didn’t have any movement for days and iss... See more
Company details
About Seel
Written by the company
Seel’s Worry-Free Purchase offers shoppers additional peace of mind with add-on protection for unexpected issues like package loss, shipping damage, or theft. Additionally, for a small fee, final sale items become returnable!
Shoppers can resolve issues via Seel’s Resolution Center, and merchants have access to their shopper’s requests in an easy-to-use dashboard.
If you have any further inquiries, please fill out our shopper inquiry form or visit our Resolution Center.
Contact info
San Francisco, United States
- support@seel.com
- seel.com
4.4
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amazing platform!
29 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Seel
Dear Customer,
We regret that your order failed to reach you, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
Someone stole my shit
23 October 2026
Reply from Seel
Dear Customer,
We regret that your order failed to reach you, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
Definitely worth the money
My claim was quickly processed, no hassle. I had the refund in my account within an hour.
29 October 2026
Great service!
29 October 2026
I never got my order
I never got my order, the delivery service lied or lost it. Halloween event is now chaos and to get my money back was a hazzel. Would not recomend to anybody
29 October 2026
Reply from Seel
Dear Customer,
We regret that your order failed to reach you, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
Excellent
I’m happy with this company because it provides extra peace of mind when purchasing supplies. Knowing that I have protection in case my order gets lost or damaged makes me feel more secure when shopping. It’s a great service to have, and I appreciate the added protection for my purchases!
29 October 2026
I am so impressed with the service I…
I am so impressed with the service I received. It was quick and fair.
26 October 2026
everything was quick
everything was quick, easy, efficient, professional, and friendly
29 October 2026
Waited over a month for my delivery
Waited over a month for my delivery. I received a message saying my package was delivered but it was nowhere to be found.
29 October 2026
Reply from Seel
Dear Customer,
We regret that your order failed to reach you, but are glad that we were able to help cover your loss.
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
Package delivered to wrong address! Seel saved the day
My purchase item was delivered to the wrong address and “Seel” worry free delivery replaced my order that same day after I made a case about my lost package! And received my items with in 3-days I will be using this service again I recommend it!
28 October 2026
Great company to work with
There wasn't a lot of back and forth, I presented my circumstances and within minutes a determination was made and a refund was approved. It was well worth the price for the protection and the excellent customer service.
29 October 2026
It was relatively easy to process…
It was relatively easy to process the refund. I wasn’t worried based on what I received and the photos I sent to the company.
29 October 2026
Refund came really fast
I had a hard time submitting claim because everytime I added the pictures it took me back to the beginning. Once I figured out that you need to add the comments before adding the pictures. I was able to submit the claim fast and easy. The refund was sent really fast.
29 October 2026
I explained that i picked the wrong…
I explained that i picked the wrong payment method, and im not getting the money back.
I want to send the item back amd get my money back, rhats all i want
29 October 2026
Reply from Seel
Dear Customer,
Please be advised that Seel is an independent e-commerce shipping protection provider that partners with online merchants to offer shoppers optional "Worry-Free Purchase" coverage. This coverage includes guaranteed refunds for shipping issues, such as delay, loss, damage, theft, and more.
Please do not hesitate to contact us at
support@seel.com
if you require any further assistance.
Please include the keyword "Trustpilot" in the subject line of the email so that we can process and respond to it as soon as possible.
Best Regards,
Seel Support Team
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