Security Direct Products Ltd Reviews 78

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

We ordered a security grill for a property in Pimlico and were thoroughly impressed with both the service and the product. The team was efficient and courteous, making the whole process straightforwar... See more

Rated 5 out of 5 stars

Job started out as a favour to replace microswitches on Tubular Motor. Discovered that the Locking Straps were also showing signs of damage. Telephoned the company and spoke to a very polite and helpf... See more

Company replied

Rated 4 out of 5 stars

We ordered 4 shutters for our bowling club. They work beautifully but the setting up of the powered shutters was hampered by the very poor wiring diagram and descriptive setting instructions. The wiri... See more

Company replied

Rated 5 out of 5 stars

I needed a replacement safety edge for my 2008-vintage Seceuroglide garage door. Security Direct's sales team responded quickly to my enquiry, and helped me to select the correct part for my door, whi... See more

Company replied

Company details

  1. Door Manufacturer
  2. Door Supplier
  3. Garage Door Supplier
  4. Security Equipment Store

About Security Direct Products Ltd

Written by the company

Here at Security Direct, we pride ourselves on supplying only the highest quality security products and offer one of the largest ranges of physical security products in the UK.

Our competitive prices and extensive variety of products make us the ideal choice for homes, businesses and public buildings such as hospitals and schools. In our range you will discover everything from security roller shutters to fortify entrances to buildings, as well as window and door security solutions to ensure everything is covered.

Our team of security experts can offer advice on what products you require for your needs and budget and have over 25 years of experience in the industry. We pride ourselves on our exceptional customer service and product support after purchase, it’s worth noting our ranges are sold as supply only but we do offer a nationwide fitting service using trained installers.

Security Direct is considered one of the UK’s leading suppliers of high quality commercial security products including security grilles, doors and windows and roller shutters. Our extensive range includes:

ROLLER SHUTTERS - we offer a huge range of security shutters, from bar and servery shutters to solutions for agriculture, garage doors and fire rated shutters varieties.

STEEL SECURITY DOORS - need to keep your building safe? Then our steel security doors are the perfect solution. General purpose doors, fire rated steel door designs, high security insurance approved and stock steel doors are all available to purchase on the site.

SECURITY GRILLES - these high quality products can help protect your business or home and come in the following formats: window security bars, retractable grilles and window mesh. All our products are security graded to ensure they perform to the highest standard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

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Rated 5 out of 5 stars

Prompt,Efficient,Communicative

From when I made the initial enquiry the service was fantastic, great communication. The fitters were very knowledgeable and supportive.
Very swift installation tidy and cooperative.
prompt, efficient, and communicative these would be the 3 words I would describe their service.

7 March 2024
Security Direct Products Ltd logo

Reply from Security Direct Products Ltd

Thank you for your review. We really appreciate it and i have passed your comments onto the team.

Rated 5 out of 5 stars

Great service

Great service, prompt delivery

20 February 2024
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Reply from Security Direct Products Ltd

Thank you for your feedback, we really appreciate it.

Rated 5 out of 5 stars

Excellent help from the service team.

I called about a problem with a remote key fob and got excellent help. The engineer talked me through the remedy procedure quickly and clearly. Great service, thank you.

22 February 2024
Unprompted review
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Reply from Security Direct Products Ltd

Thank you for your feedback, we really appreciate it.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Super transaction and the client is delighted with the product ordered. Will use again.

20 January 2024
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Reply from Security Direct Products Ltd

Thank you for your review, we really appreciate you taking the time to leave us feedback.

Rated 5 out of 5 stars

Job started out as a favour to replace…

Job started out as a favour to replace microswitches on Tubular Motor. Discovered that the Locking Straps were also showing signs of damage. Telephoned the company and spoke to a very polite and helpful lady. Sent images of the parts I needed and they managed to sort me out with replacements. A special mention for Laura in the Sales Dept, who kept me informed on progress and also followed up with an email after parts were delivered.

18 December 2023
Unprompted review
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Reply from Security Direct Products Ltd

Thank you for your feedback, we really appreciate it. I will pass your comments onto the team.

Rated 5 out of 5 stars

Really Good

Great experience - products arrived quickly. Tech support was on hand to help configure. I wouldnt hesitate to purchase from Security Direct Products again.

11 December 2023
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Reply from Security Direct Products Ltd

Thank you for your feedback, we really appreciate it.

Rated 5 out of 5 stars

Prompt service

4 December 2023
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Reply from Security Direct Products Ltd

Thank you for taking the time to leave a review, we really appreciate it.

Rated 5 out of 5 stars

Great service

Queries answered promptly.
They managed to get me a part that no one else could.
Very quick ordering and delivery process.
Kept up to date throughout.

4 December 2023
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Reply from Security Direct Products Ltd

Thanks Paul for the review, we really appreciate it. Glad we could help you with your part.

Rated 5 out of 5 stars

easy to order

easy to order. very helpful over the phone.
quick turn around of order.
everything turned up as expected.
Thank you..

25 November 2023
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Reply from Security Direct Products Ltd

Thank you for taking the time to leave a review, we really appreciate it.

Rated 5 out of 5 stars

Service from Security Direct is always first class…

Service from Security Direct is always first class - helpful, friendly, accomondating, prompt - always feel they could not have done any more.

21 November 2023
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Reply from Security Direct Products Ltd

Thank you for your kind words and feedback. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Garage door slat at a reasonable price

Product was just what I was looking for
. Great service

11 November 2023
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Reply from Security Direct Products Ltd

Thank you for your feedback, we really appreciate you taking the time to send us a review.

Rated 5 out of 5 stars

Very professional

Very professional, reliable and prompt company. Once we placed the order the customer service was good. Defo use again. I work in construction, this is a genuine reference.

31 October 2023
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Reply from Security Direct Products Ltd

Thank you for your feedback, we really appreciate you taking the time to send a review. I will pass your comments onto the team.

Rated 5 out of 5 stars

Fitters

Fitters neat and tidy. Diligent, prompt, quiet, polite

1 November 2023
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Reply from Security Direct Products Ltd

Thanks Mary, we really appreciate you taking the time to leave a review. I will pass this feedback onto the engineers.

Rated 4 out of 5 stars

easy transactions

easy to order and any questions were answered swiftly. Was informed of delivery dates and they arrived as said.

20 October 2023
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Reply from Security Direct Products Ltd

Thank you for your feedback, we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Very quick response from my enquiry

Very quick response from my enquiry.
Knowledgeable sales team
Good pricing and delivery.
Definitely will use again.

14 October 2023
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Reply from Security Direct Products Ltd

Thank you for your feedback, really appreciate it.

Rated 5 out of 5 stars

We managed to save a small fortune.

We managed to save a small fortune by buying from Security Direct. The staff where very knowledgeable about there products which made selecting the correct parts easy.

23 September 2023
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Reply from Security Direct Products Ltd

Thanks David, we really appreciate your feedback.

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