i have previously held a secure trust bank account and once again decided to open one again for a fixed term. My husband and I try to keep our life style simple and uncomplicated and as a result yea... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I alreday had an account and adding a new one was technically simple. You had the best interest rate I could find for bonds with annual payment. Things I wanted to know were whether I could seed the n... See more
Company replied
As an older, reluctant user of technology, the ability to speak to an actual person is very welcome! Anisha spoke clearly and was very easy to understand. She explained the process for carrying out... See more
Company replied
Just opened a fixed rate cash Isa due to competitive interest rate. Straight forward process if it wasn't for an admin error entirely of my own making. Rang them and a very helpful and efficient lady... See more
Company replied
Company details
Written by the company
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Contact info
Yorke House, Arleston Way, B90 4LH, Solihull, United Kingdom
- 03451 117 092
- securetrustbank.com
4.4
Excellent
3K reviews
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Secure trust two year bond
Easy to invest in fixed rate bond for two years with excellent rates and customer service. Would use again if circumstances allow.
20 November 2025
Reply from Secure Trust Bank PLC
Hi,
We're happy to hear that you found it easy to invest in a fixed-rate bond and that you were pleased with our rates and customer service. Thank you for your positive feedback; we appreciate it!
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hi,
We're glad you found our app easy to use and are happy with the interest rate. Thank you for your positive feedback!
Kind regards,
Sophie
Reply from Secure Trust Bank PLC
Hello David,
We're happy our rates, communication, and products met your expectations. We appreciate you taking the time to share your positive experience!
Kind regards,
Louise
Competitive rates and easy application…
Competitive rates and easy application process for existing customers.
14 November 2025
Reply from Secure Trust Bank PLC
Hello Ed,
We're happy to hear that you found our rates competitive and the application process easy. Thank you for sharing your positive experience with us!
Kind regards,
Louise
GOOD SERVICE
14 November 2025
Reply from Secure Trust Bank PLC
Hello Ms Patel,
This is great to hear! Thank you for your 5 star review.
Kind regards,
Louise
Easy application process.
Very easy application process but initial difficulty registering for internet banking resolved following helpful telephone conversation with customer services.
14 November 2025
Reply from Secure Trust Bank PLC
Hello David,
It is great to hear that the application process was easy for you. We appreciate your feedback regarding the initial difficulty with internet banking registration and are glad our customer service team could help resolve it.
Kind regards,
Louise
Hi it was easy to save with your bank…
Hi it was easy to save with your bank and access my account and savings. Thanks.
13 November 2025
Reply from Secure Trust Bank PLC
Hello,
We're happy to hear that you find it easy to save and access your account with us. Thank you for sharing your positive experience!
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Scott,
We're happy to hear that opening an account was easy. We appreciate your feedback regarding our customer service. Thank you!
Kind regards,
Louise
easy to deal with
10 November 2025
Reply from Secure Trust Bank PLC
Hello Grace,
This is great to hear! Thank you for your 5 star review.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Mrs Richards,
We're pleased to hear that opening and closing your account was easy. Thank you for your review ,
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Simon,
We're happy to hear that setting up your cash ISA was straightforward and easy. Thank you for your positive feedback.
Kind regards,
Louise
A good banking service
Easy to use.
Competitive rates of interest.
They answer their phones promptly.
8 November 2025
Reply from Secure Trust Bank PLC
Hello Margaret,
We're happy to hear that you find our services easy to use and appreciate our competitive rates. Thank you for your feedback.
Kind regards,
Louise
Easy to open cash ISA accounts
Easy to open cash ISA accounts, good rate and transfers in from other banks done quickly.
5 November 2025
Reply from Secure Trust Bank PLC
Hello,
We're happy to hear that opening a cash ISA account was easy and the rate was competitive. Thank you for your positive feedback.
Kind regards,
Louise
U have 30 days to fund .A large amount…
U have 30 days to fund .A large amount .but u can't open 2 of the same products as I understand I had 2 bonds of 5000 maturing on 2 and 6 of Dec.so opened one for 1st bond maturing. Tried to open other for the 6 of Dec as I needed more than 30 days.34 .but one product allows more money than mine in my 2 bonds.daft rule.lady said u can close 1st bond but the system may not let u open a new bond .as it may think u already have one.a catch 22 u can but u may not be able to open product even though it is available.well why not open it manually by staff at bank.too much trouble.may b.
7 November 2025
Unprompted review
Reply from Secure Trust Bank PLC
Hello Jackie,
We appreciate you sharing your experience. We're sorry the bond opening process was difficult and that our product limitations created a frustrating situation.
We thank you for your feedback, this is regularly reviewed by our senior management team to help us improve the products and services we provide.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello John,
We are delighted that you are happy with the service you have received. Thank you for your positive feedback.
Kind regards,
Louise
Saving Bond set up and funding
I alreday had an account and adding a new one was technically simple. You had the best interest rate I could find for bonds with annual payment. Things I wanted to know were whether I could seed the new bond with £1 then check it on-line and feed it with the full amount. I seeded it with £1000 (Min) and all OK. I couldn't find in advance how long I had to feed it (or whether I had to put in the entire amount in one go). Turned out to have a generous 30 day time limit.
4 November 2025
Reply from Secure Trust Bank PLC
Hello Roger,
We are pleased to hear that adding a new account was simple and that you found our interest rate appealing.
We appreciate your feedback regarding clarity on initial deposit amounts and funding timelines. We'll review how this information is presented to improve the customer experience.
Kind regards,
Louise
Excellent Customer Service
Just opened a fixed rate cash Isa due to competitive interest rate. Straight forward process if it wasn't for an admin error entirely of my own making. Rang them and a very helpful and efficient lady called Anisha clarified the situation and put my mind at rest. Thank you.
We have several savings accounts with Secure and my only comment otherwise would be that the website once you log on is a little on the basic side.
5 November 2025
Unprompted review
Reply from Secure Trust Bank PLC
Hello, Mr Lunn,
Thank you for your review. We're glad the cash ISA opening process was straightforward and that our customer service advisor, was helpful in resolving the admin error.
We appreciate your feedback regarding our website this is regularly reviewed by our senior management team to help us improve the products and services we provide.
Kind regards,
Louise
Reply from Secure Trust Bank PLC
Hello Angela,
We're happy to hear that your ISA transfer was easy and quick. Thank you for sharing your positive experience with us!
Kind regards,
Louise
Competitive products and easy application
Really easy to find the most competitive product and to apply using the online service.
1 November 2025
Reply from Secure Trust Bank PLC
Hello,
It is great to hear that you found it easy to locate a competitive product and use our online service. Thank you for sharing your positive experience!
Kind regards,
Louise
Online banking made easy
Very easy to cancel my account and quick transfer of the money to my designated bank. I still have another account with Secure Trust. Online banking made easy.
31 October 2025
Reply from Secure Trust Bank PLC
Hello,
We are happy to hear that cancelling your account was easy and the money was quickly transferred. We appreciate your feedback and that you find our online banking easy to use.
Kind regards,
Louise
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