SecurCare Self Storage Reviews 

8,531
•
TrustScore 3 out of 5

2.8

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Rated 3 out of 5 stars

Service is just average. Facility is clean, and kept up well. Annual increases are substantial at 10% or more since ownership has changed. Tough to make changes or complain with a full storage. Local... See more

Company replied

Rated 5 out of 5 stars

2976 North Expy, Griffin Ga. Checked in today 03/21/24 to rent a unit. Both the property manager Tammy Hayes and her Assistant - Kennetha acted in a professional manner and were outstanding. They wer... See more

Rated 1 out of 5 stars

I'm a property manager. I had to store a residents property for 30 days. The resident had the storage space transfered in his name. I asked the manager of this store to give me something in writing... See more

Rated 5 out of 5 stars

Under New Management! That made all the difference. Bradley is the new manager and he makes every aspect of the storage logistics process smooth. He appears stern, yet is professional and considerate... See more

Company details

  1. Self-Storage Facility

Information provided by various external sources

Founded in 1988, SecurCare Self Storage, Inc. is a privately-owned company based in Lone Tree, Colorado. We currently operate over 200 storage facilities in 13 states, with more opening all the time. By offering a variety of self storage units in several sizes, as well as having the most requested features like climate controlled storage units, fenced perimeters and security measures, we are constantly working to fulfill our mission: to satisfy all of our tenants’ storage needs. Please allow us to take you on a tour of our storage facilities, and see what we see…the ideal place for all of your storage needs.


Contact info

2.8

Average

TrustScore 3 out of 5

9K reviews

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No recent history of asking for reviews

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2.8

All reviews

(8,531)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

They did great especially working with…

They did great especially working with us when I was in the hospital for ❤ surgery, when I got behind and a couple times the last couple months when I was waiting on unemployment from Covid-19!! Inwould recommend to someone else!!

25 November 2020
Rated 5 out of 5 stars

What suits you?

Initially I worried of pest, mildew, and weathering due to extreme temperature changes while my belongings were in storage. The storage options offered, allowed me to store my things in a temperature controlled indoor unit. So the worries were left behind!

25 November 2020
Rated 4 out of 5 stars

Local to my needs but...

Location was local to my immediate needs and reasonable, however, the property is very run down and staff is off site more than they are onsite. I spoke to the 800 number more than onsite staff.
I'd rent there again but I definitely don't go there alone after dark...

25 November 2020
Rated 5 out of 5 stars

Ashley and his team were very helpful…

Ashley and his team were very helpful in assisting me pick out a storage unit. He explained the payment process, access hours and was very helpful overall.
I'd definitely use this company again, for my storage purposes. Definitely a 5 Star experience all the way.

22 November 2020
Rated 5 out of 5 stars

Truly friendly and honestly caring…

Truly friendly and honestly caring staff. When i was hospitalized due to surgery for repair of a broken leg, the staff did all possible to assure me all is well, and for me not to stress over my storage, and that all would be well until I was out of the hospital.

20 November 2020
Rated 5 out of 5 stars

Best!

The staff is very helpful and kind. The price is fair.

20 November 2020
SecurCare Self Storage logo

Reply from SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Rated 4 out of 5 stars

The service the manager Lori delivered…

The service the manager Lori delivered was great for the entire time I had my things stored. I would like to suggest corporate office to review the temperature in the storage facilities in Florida where humidity is very high. I shouldn’t find mold on my belongings since they were stored completely dry. But I did. There was mold on the couch, love seat, a jacket, shoes, curtain rods, and mattresses. I had to throw the jacket away, but could clean the rest. So I suggest to have the temperature lowered down to keep humidity level down than it has been kept.

20 November 2020
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Reply from SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

We appreciate your concerns about humidity, and will work to finding the best possible solution for that issue.

Rated 1 out of 5 stars

My trailer was vandalised & damaged at…

My trailer was vandalised & damaged at least a couple times which was not SecurCare. When rates went up, I went to Derrell's for $20 less in a better neighborhood and it even has a free dump station.
Goodbye.

20 November 2020
SecurCare Self Storage logo

Reply from SecurCare Self Storage

Hey Donald, we are sorry to see you go. We always strive to provide the best rental experience for our customers, and from your feedback it is clear that there is work to do. We appreciate your feedback, and will continue to work to improve based on it.

Rated 5 out of 5 stars

I had a great experience while storing…

I had a great experience while storing my things here. They were always very friendly and the place was always kept very clean.

19 November 2020
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Reply from SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Rated 5 out of 5 stars

Friendly staff!

19 November 2020
SecurCare Self Storage logo

Reply from SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Rated 5 out of 5 stars

Facility was clean and secure

Facility was clean and secure. On site staff was very helpful.

19 November 2020
SecurCare Self Storage logo

Reply from SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

Rated 5 out of 5 stars

Great location

Great location, facilities and staff! You won’t be disappointed.

19 November 2020
SecurCare Self Storage logo

Reply from SecurCare Self Storage

Hey, we are so happy to hear that you had a great experience renting with us! We hope if you have a continuing need for storage that you'll keep us in mind!

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