Secretsofbuenosaires Reviews 

541
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service, highlighting the prompt, friendly staff who make every interaction pleasant, alongside an incredibly smooth and straightforward booking process. Travelers also deeply appreciate the stunning venues, clear communication, and reliable transportation, noting that all events and details are perfectly organized from start to finish. Some reviewers were not happy with specific arrangements, mentioning isolated challenges such as unexpected seating locations, minor transport hassles, or occasional communication confusions at the venue door. Despite these few drawbacks, consumers consistently feel well supported and recommend engaging with the team for future trips.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt and friendly staff who provided great... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting prompt communication,... See more

Booking process

Customers had positive experiences with the booking process, frequently highlighting that it was remarkably... See more

Location

Reviewers mention positive feedback about location, highlighting the spectacular setting and great tables... See more

Customer communications

Reviewers highlight positive aspects of customer communications, noting that support agents contact them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Glen's website was extremely helpful in planning our BA trip. We selected El Viejo Almacén based on his review and recommendations. Great show! Steak was pretty tough, but that is not Glen's fault. Em... See more

Company replied

Rated 5 out of 5 stars

Glenn provides the best information we have found on Buenos Aires. We booked a tango show and had some travel challenges (delayed flight, 1+ hour customs, etc.) Glen coordinated with the venue for... See more

Company replied

Rated 5 out of 5 stars

It was a very pleasant contact. The booking process for very easy and comfortable. My mistake of a wrong event date was immediate changed by Glenn in a minute. The event itself was amazing, it... See more

Company replied

Rated 5 out of 5 stars

The show exceeded our expectations. It was lively and fun. Enjoyed the story integrated with the tango dancing with added to the show. The dinner and service super ceded our expectations. The staff se... See more

Company replied


Company details

  1. Blogger

Written by the company

Visiting or living in Buenos Aires is an unique experience.I give you the best local tips and tricks to make your stay in Buenos Aires simpler and special.


Contact info

4.9

Excellent

TrustScore 5 out of 5

541 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(541)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Airport Transfer

On short notice, Glenn arranged a cruise port pickup and transfer to the airport in Buenos Aires. Having used his service before, I trusted Glenn and Nadia and again, they were fantastic. It was insane at the cruise port with three cruise ships in a port that can barely accommodate one. David, the driver, was able to find us among the throngs of people embarking and disembarking the three ships and get us to the airport. Nadia, the dispatcher was in close communication as David circumvented unbelievable amounts of traffic and road closures. When he spotted us, he ran to us and helped us haul our luggage back to his car. Fantastic customer service. Thanks to all.

21 January 2025
Unprompted review
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Reply from Secretsofbuenosaires

Hi Rick, Glad we could make it smoother for you. David and Nadia are awesome! Thanks for trusting us again 😊

Rated 5 out of 5 stars

Easy ride from EZE to AEP

Easy ride from EZE to AEP. Solo traveler. Saw You Tube Video. Booking process was exactly as described. Easy. Appreciated English communication. Glenn gives you all the info you need to make a stressful transfer situation go smoothly. I booked a return AEP to EZE in 2 weeks. Thank you!

23 January 2025
Unprompted review
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Reply from Secretsofbuenosaires

Hi Lori, Thank you for your feedback! I'm glad the transfer was smooth and stress-free. Safe travels! ☺️

Rated 5 out of 5 stars

I would highly recommend using the services of Secretsofbuenosaires…

I would highly recommend using the services of Secretsofbuenosaires for your airport transfer needs. During our trip to Buenos Aires in December 2024 we used their services four times. For each pickup, the driver was at the airport or in the hotel lobby waiting for us at the arranged time. The drivers were not only very professional in dress and appearance but also very friendly, helpful, and informative with any inquiries we may have had.

If there were any delays on our part, due to flights, all it took was a phone call or message to make sure that both sides were aware of the issues and a resolution was quickly and satisfactorily reached.

Thank you Secretsofbuenosaires for such great service.

26 December 2024
Unprompted review
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Reply from Secretsofbuenosaires

Hi Guy, Thank you for your kind words! I'm glad you had a smooth and enjoyable experience with our airport transfers. Safe travels, and we hope to welcome you back to Buenos Aires soon! 😊

Rated 5 out of 5 stars

Quick and Easy Booking

Glenn is easy to communicate with. He is always responsive and courteous. Booking with him is quick and everything went smoothly as expect.
We are very happy with our experience at Ajibe Tango in Buenos Aires.

2 January 2025
Unprompted review
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Reply from Secretsofbuenosaires

Hi Nhiệm, thank you very much for your kind words. Happy I could help ensure a smooth experience 😊

Rated 5 out of 5 stars

Tango show.

Everything happened exactly as expected. Brilliant service. Would recommend using Glen for whatever you want to do in BA.
Kept in touch throughout the whole process.

12 January 2025
Unprompted review
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Reply from Secretsofbuenosaires

Hi Steven, thank you very much for your kind review! Appreciated 😊 Greetings, Glenn

Rated 5 out of 5 stars

Impressive dinner and show at El Viejo Almaden…

The dinner and show at El Viejo Almaden was an absolute hit! The dinner was first rate, the steaks were perfectly done and flavorful, the service was excellent, and the setting perfect. The show was simply fantastic! The artistry and athleticism impressed our entire group. And the music and dance had great variety. It was the highlight of our brief stay in Buenos Aires.

12 January 2025
Unprompted review
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Reply from Secretsofbuenosaires

Hi Michael, so happy to read you had a Wonderfull experience at El Viejo Almacen tango show. 😊 Thank you very much for sharing. Safe travels!

Rated 4 out of 5 stars

All round excellent

Pick up and drop off excellent
Service at restaurant was excellent, quick, organised and very friendly staff!
Food was really good. The show was fantastic but a little too short especially as it was meant to be the main event

31 December 2024
Unprompted review
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Reply from Secretsofbuenosaires

Thank you very much for sharing your review about Michelangelo tango in Buenos Aires! Means a lot to me to have your feedback ☺️
Best wishes for 2025!

Rated 5 out of 5 stars

Driver Was on time and dropped us off…

Driver Was on time and dropped us off right were we need to go

21 December 2024
Unprompted review
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Reply from Secretsofbuenosaires

Hi Fred! Thank you so much for using our airport transfer service in Buenos Aires. A pleasure to receive your feedback. Safe travels! 😊

Rated 5 out of 5 stars

Fantastic service

Fantastic service! The ride to the airport was seamless. The car was tidy, the driver was polite and professional, and everything ran on time. Special thanks to Glenn, who was incredibly helpful and prompt in organizing all the details. Highly recommend!

3 January 2025
Unprompted review
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Reply from Secretsofbuenosaires

Thank you very much for your trust in my services! Means a lot to me to receive your feedback. I wish you safe travels and best wishes for 2025! ☺️

Rated 5 out of 5 stars

Very good info, smooth booking

Couldn’t be easier the booking process.
Great info so you have a clear picture of your options.
Thank you

27 December 2024
Unprompted review
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Reply from Secretsofbuenosaires

Thank you very much for your trust. Happy New Year! ☺️

Rated 5 out of 5 stars

One of the best excursions I've had

Aside from having one of the best experiences at Michaelangelo, the process to order tickets and arrange for the transportation were perfect. The bus arrived at the scheduled time. We took our own transport back to our hotel instead of waiting for the busses.

24 December 2024
Unprompted review
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Reply from Secretsofbuenosaires

Thank you very much Matthew for your review about Michelangelo Tango and the services I could provide. Happy to help and all the best wishes for 2025!

Rated 5 out of 5 stars

3 transfers

I have booked 3 transfers in Bueno Aires with Secretsofbuenoaires.
It was easy to book.
The driver was always on time and polite.
If I had any questions , Glenn was ready to help asap.
When I arrived from my international flight , time was running out because of luggage delay. I phoned Glenn and he was in contact with the driver, who waited for me.
If I go back to BA I will always use Secretsofbuenoaires.com

8 December 2024
Unprompted review
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Reply from Secretsofbuenosaires

I am really happy to receive your feedback about the airport transfers in Buenos Aires. Thank you very much for your trust! All the best for 2025! ✨🥂

Rated 5 out of 5 stars

Airport Rides and Show Booking Experiences

The airport taxi and Tango show bookings that we did were really easy to do. The services were really good. The taxis were always on time even when we had a ride at 4:30 AM from our airbnb. The cars were nice and the drivers were really nice and friendly. We had very good experience from booking to actual delivery. I woukd recommend the site for all.

21 December 2024
Unprompted review
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Reply from Secretsofbuenosaires

Thank you very much for your review about the airport transfers in Buenos Aires and the tango show 😊. I wish you all the best for 2025!

Rated 5 out of 5 stars

Dinner and Tango

Glenn was very helpful in booking our evening. The dinner was OK, but they are catering for over 100 people, all at the same time, hence the limited menu. The show was across the street. We had bought VIP tickets and our seats were literally next to the stage. We thoroughly enjoyed the show.

15 December 2024
Unprompted review
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Reply from Secretsofbuenosaires

Oh thank you very much for writing your review! Happy you enjoyed the tango show at El Viejo Almacen. I wish you all the best for 2025! ☺️

Rated 5 out of 5 stars

Booking process was smooth

Booking process was smooth. Communication afterwards was excellent as well. Everything went smooth.

16 December 2024
Unprompted review
Secretsofbuenosaires logo

Reply from Secretsofbuenosaires

Thank you very much for your review! Wishing you all the best for 2025 😊

Rated 5 out of 5 stars

Timely, courteous and professional

We hired Secrets of Buenos for an Airport Transfer.

We arrived promptly and quickly located Jorge, our driver. However, we were immediately thrust into crisis mode as I realized I had lost my cell phone while disembarking from the plane. I was able to return to the aircraft to search for it, but unfortunately, I had no success. Using the "Find My" app on my iPhone, I could see the phone moving through the airport, which heightened my concern about the sensitive information it contained.

Jorge was incredibly professional, patient, and empathetic, despite the stress we were feeling after many hours of travel. Fortunately, the phone was eventually recovered—a diligent airline employee had found it and was in the process of reporting it, though they were temporarily occupied boarding passengers for another flight.

Once the phone was safely back in my possession, Jorge drove us to our destination, engaging us with great conversation along the way. I cannot overstate how courteous and understanding Jorge was throughout this ordeal.

8 December 2024
Unprompted review
Secretsofbuenosaires logo

Reply from Secretsofbuenosaires

Thank you for sharing your experience! I am glad Jorge provided such exceptional service during a stressful situation. I am relieved your phone was recovered and that the transfer ended smoothly. Your feedback means a lot to me! ☺️

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