Sécra Shoes Reviews 

My email to them below and just gets returned, the email address is invalid. They don’t respond on the other email I found by searching online. Terrible customer service and I still don’t have my refund even though I paid to ship my return back. The sandals were too large!
Email-I’ve had difficulty obtaining return information for shoes that were too wide, and the process has been more challenging than expected. Although my return was marked as posted on 12/5, the refund has still not appeared in my account.
I’ve sent several emails requesting an update but have not received a response. The return process began on 11/27, and I have confirmation that the returned item was delivered on 12/10. As of today (12/15), the refund is still outstanding.
I would appreciate your assistance in resolving this issue and confirming when the refund will be credited to my account.

Additionally, your contact page does not appear to be working, as my messages are not sending successfully. You should also be able to see in my account that I paid the $8 return fee. I would appreciate this being reviewed and the refund issue resolved as soon as possible.

Same as others. Return page crashes and emailing to get a return label… the email address doesn’t exist so gets bounced back to you. The shoes are super weird and really wide. Not anywhere near worth the cost.

With very wide feet, bunions & plantar fasciitis, I was nervous about these gorgeous looking sandals. My queries were quickly answered, via email & I decided to go ahead and purchase the Halle slides. I'm so very glad I did. They are really gorgeous. Super soft leather, plenty of room for my wide feet & very, very comfortable. Right from when I slipped my feet into them. No wearing-in required. Very happy with them. Great service from company too.

Can not get through to them to make a return or exchange. Horrible

Shockingly bad customer service, no response to ANY Emails sent to their ‘customer support’ ( a term I use very loosely)
Currently trying to return a pair of shoes and get a refund. Very expensive shoes that don’t fit correctly I would advise anyone thinking of purchasing from these people to avoid them like the plague.
Still waiting for them to respond

I have been trying to reach out to their customer service for a refund. They have inconsistent information on website about returns. Their customer service email address do not go through. One of the return links keep crashing the other one worked but no response. They feel like scam. I was happy with their sister brand Archie’s but bad reputation for them as well.