Sebago Reviews 2,096

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their durability and excellent craftsmanship. Many consumers appreciate the comfortable fit and stylish design of the shoes. The delivery service is frequently highlighted as quick and efficient, and the overall service experience, including responsiveness and helpfulness, is often described as excellent. People also find the pricing to be good, especially when taking advantage of sales. However, some customers also noted issues with sizing, finding that certain styles fit differently or that the provided size was inaccurate. A few people mentioned that the colors of the shoes received differed significantly from what was displayed on the website. There were also occasional concerns about the durability of certain shoe soles, with some reviewers experiencing premature wear. Additionally, a small number of people reported problems with the delivery courier, including delayed or mishandled parcels.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the shoes as... See more

Quality

Customers generally express satisfaction with the quality of products, often describing them as well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and prompt... See more

Price

Users describe positive interactions with price, often highlighting good value, especially when purchasing... See more

Based on these reviews

Rated 5 out of 5 stars

Just replaced my Lightsides after 6 years of solid service with a pair of Triton deck shoes. Ordered them direct from Sebago. Delivery was quick, sizing was accurate, and the shoes look and feel well... See more

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Rated 5 out of 5 stars

Website easy to navigate and order from offering a good range of products and price ranges. Good sales as well nearly tempted me to buy another pair of shoes. Arrived reasonably quickly, but in the... See more

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Rated 5 out of 5 stars

The delivery time was excellent , I have yet to wear the new ones but I do think sizing in certain styles do different slightly . I have been buying sebago for 25 years plus , so had a few pairs , sha... See more

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Rated 5 out of 5 stars

Quality, quality, quality. It's my opinion that it's impossible to buy better longer lasting shoes of Sebago's quality & style from any other company. Sebago may seem expensive but the durability of t... See more

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Rated 5 out of 5 stars

I wasn’t looking to buy yet another pair of shoes but could not resist the excellent sale price and the opportunity to try an extra half size larger than usual as I rarely find shoes that fit well. I... See more

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Rated 5 out of 5 stars

First purchase from Sebago – although I've admired their shoes for several years. The shoes I ordered (Makwa in cognac suede) are exactly as described – beautifully made with thick suede, and I know I... See more

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Rated 5 out of 5 stars

Lovely service, delivery, returns- the website was clear on how to do that (although I had to pay that ) Gotta be honest not sure wether to re - order as the service was fabulous I worry if I re ord... See more

Rated 2 out of 5 stars

Purchase and the delivery went on great, but the colours of the shoes are VERY DIFFERENT from what is pulished in the website. In my case I'm from very far away and can't ask to send them back... So... See more

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Rated 4 out of 5 stars

some people buy boat shoes on looks, thinking the might be suitable for comfort and walking- they are not really. I bought "schooner" type which are very low profile, very hard rubber sole,not much cu... See more

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Rated 3 out of 5 stars

Good service but the boots, (Tala) despite being very comfortable, have very poor quality soles. Already wearing down on the heels after being worn less than 10 times. Wondering if at some point the c... See more

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Rated 5 out of 5 stars

This is about my 5th pair of Sebago shoes. Many are different, all exceptional to wear. Comfort is great, delivery is swift, packing is good. What's there not to like, Dockside are my go to design, gr... See more

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Rated 5 out of 5 stars

Fantastic deck shoes and super comfortable. Finally, after +5 years, had th bin my original pair. Great service from Sebago, had to swop my order for next size up, not a problem, Sebago exchanged wi... See more

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Rated 5 out of 5 stars

I now have too many Sebago shoes. Is that possible? These beautiful loafers have joined the collection and like every other pair they are comfortable from the outset, stylish and yet practical. Love t... See more

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Rated 3 out of 5 stars

Pros Product ~ Excellent Service ~ Excellent Cons *Postage cost limited to £100 spend and customer pays return postage. Prohibits trial of sizing and items. *Lack of choice of new stock or stock... See more

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Rated 5 out of 5 stars

I’ve bought several pairs of Sebago shoes and boots over the years, and I love them. On this occasion, I took advantage of a pair of boots in the sale that was emailed to me, which were a bargain not... See more

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Rated 5 out of 5 stars

Initial service was very prompt with updates on shipping etc. I needed to exchange the item to get a slightly bigger size. The returns process was straightforward and I received the new items within... See more

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Rated 5 out of 5 stars

I took the opportunity to buy a pair of Sebago boat shoes in the sale. I have previously bought Sebago products and the quality has always been very good. These were no exception, comfortable and... See more

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Rated 5 out of 5 stars

Sebago are my go to choice for sailing footwear, now having a choice of 5 pairs, can meet any need. Good quality that lasts, hard-wearing and perfect for the chosen environment alongside stylish. Wo... See more

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Rated 5 out of 5 stars

My husband was looking for deck shoes to replace an old pair. We tried shopping for them but the size availability was poor. I went online, found the shoes, placed an order and they arrived shortly a... See more

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Rated 5 out of 5 stars

got some Docksides in the sale, really good and certainly pleased. shame Sebago colours all same same, I had some great Salmon Pink ones about 15 yrs back, size 11s, and just awesome once worn in. Wen... See more

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Rated 5 out of 5 stars

Excellent shoes l normally buy the tan deck shoes but they have still got a little bit of life in them The blue were a bargain but when l can afford the tan l will be buying a new pair fantastic sho... See more

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Rated 5 out of 5 stars

These are my 4th pair - great shoes wear well & happy that they are in the sale for more than half price got the navy pair & usually go for tan, but just as pleased with these.

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Rated 5 out of 5 stars

Sebago are a class outfit ! had been veiwing some deck shoes for sometime ! Sale popped up at the right time and I purchaced a brilliant pair of deck's, @ a great price, fantastic quality will buy aga... See more

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Rated 5 out of 5 stars

Bought yet another pair of sebago sailing shoes, love this brand, fit me so snugly and great on my boat and when i go ashore to refresh myself

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Rated 1 out of 5 stars

Small part of the shoe upper is puckered and has a different colour. As the order was for my father, who lives in India, it cannot be returned.

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Rated 5 out of 5 stars

The online experience was faultless. Shoes arrived as described. All in all was a positive experience. I have had Sebagos for the past 38 years, so what should speak for their quality.

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Rated 1 out of 5 stars

This is my first time writing a negative review, but I felt I had to after leaving the store feeling like I’d been fooled after speaking with their manager. The shoes are advertised as “4... See more

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Rated 5 out of 5 stars

Fantastic, genuine sale items. As always Sebago has top quality goods that are a cut above many other brands.

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Rated 5 out of 5 stars

Really great customer service. I needed to adjust the delivery time and this was done quickly by a very helpful person. Great shoes - perfect for my Father's present.

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Rated 4 out of 5 stars

I like Sebago shoes and recently bought a new pair from (as far as I remember) the Sebago website. Everything worked and the shoes arrived promptly. I was a little disappointed to learn that the shoes... See more

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Rated 5 out of 5 stars

Doing every thing rightly my son @ aready have 12 pairs@ can never fault their superbe quality we wear only sebagos excellent service to peter livett

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Rated 5 out of 5 stars

Replaced Sebago deck shoes I’d had for 20 years. Bought new ones in sale nearly half price and they are a good fit and high quality. Delivery was very quick. Thoroughly recommend.

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Rated 1 out of 5 stars

I was offered a discount. However, I couldn't find any code in my email. After placing the order, I found the code in my spam. I immediately contacted customer service and informed them of the c... See more

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Rated 5 out of 5 stars

First pair of leather boat shoes I have bought from Sebago, good price, good quality, excellent fit and great service.

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Rated 5 out of 5 stars

Great shoes.Full stop. Birthday discount persuaded me to buy a new pair for summer! Really pleased with them. Highly recommend for quality and quick service.

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Rated 5 out of 5 stars

Products are the best sailing shoe that I have bought in performance, comfort and price. service is superb. definitely recommend

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Rated 5 out of 5 stars

Top quality shoes and good service. Not cheap, but what really good things are? Lovely leather and comfortable more quickly than I was expecting.

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Rated 5 out of 5 stars

Seem even better quality than ever. Still struggling to wear out the previous pairs ought over a 10 year plus period.

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Rated 5 out of 5 stars

Zoe! In customer services, I made a mistake on my order and she was a total angel - a total pleasure to speak to and went above and beyond and every brand should have a Zoe! Oh - and the shoes are gre... See more

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Rated 3 out of 5 stars

I’ve just received the SCHOONER WAXED LEATHER BOAT SHOE in blue navy. The colour of the shoes is completely wrong. On the website they’re a navy blue colour as described. The shoes I’ve received... See more

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Rated 5 out of 5 stars

The shoes were of excellent quality, delivery was fast and efficient. Unfortunately both the size 38 and 38/12 were too big which was,very disappointing especially as my wife is a standard 38

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Rated 5 out of 5 stars

Bought the Sebago boot and Loafer for my husband… he says they are without doubt the most comfortable shoes he owns, they are really well made. Thank you Sebago!

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Rated 1 out of 5 stars

Advertised as a size 8.5 in the Men's section and sent a Kid's 8.5 size. Return process very complicated. No easy to email the company

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Rated 1 out of 5 stars

I have a pair of much-loved very old Sebago shoes and can’t get the soles repaired so I ordered the nearest replacement in my usual size. The shoes were definitely not a UK 5 and a half. I returned... See more

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Rated 4 out of 5 stars

There is no way to contact you differently. No way to use customer service form. My order no. 911078316 placed on Saturday the 4th of October 2025 is still not delivered. I expected yo... See more

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Rated 5 out of 5 stars

Bought a pair of brown loafers, they look stunning, the fit is nice and tight and the quality of the leather is very high. Best pair of affordable loafers on the market!

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Rated 5 out of 5 stars

Had these trainers before and so pleased to find these again. Very comfortable and good looking and long lasting . Thank you Sebago.

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Rated 4 out of 5 stars

Product great, however package arrived with broken and battered box and bag with 'resealed with care by DPD'. Probably meaning DPD have not looked after your parcel in transit.

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Rated 5 out of 5 stars

I had an issue re sizing. Problem resolved due to great customer service . Cannot fault it in anyway

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Rated 1 out of 5 stars

I am writing to formally complain about a pair of shoes I purchased at your London store on January 19th. I wore the shoes for the first time yesterday, for approximately two hours while wa... See more

Rated 1 out of 5 stars

Ordered two pairs of shoes on a Monday. They were not dispatched until Wednesday for delivery on Friday. DPD apparently failed to find my house despite delivering to me hundreds of times over the last... See more

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Rated 2 out of 5 stars

Well this is my 3rd pair of Sebago shoes, which I generally love. However, my normal size is 6, which I ordered and they are far too large. I have returned for a size smaller, but that was a week ago.... See more

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Rated 5 out of 5 stars

Great company to deal with. Ordered a pair of shoes on Thursday and they arrived by Saturday. Very well packed. I also got a discount as it was my first order and delivery was free. Highly recommend.

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Rated 5 out of 5 stars

Rapid delivery, sent back to get a different size, no hassle, got replacement very quickly. A very good experience!

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Rated 1 out of 5 stars

I ordered a pair of boat shoes that were uncomfortable and didn’t fit. I sent them back and was charged postage for returning and I didn’t get my full payment as they changed for postage to be sent to... See more

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Rated 5 out of 5 stars

Great response and customer service! Great quality of products. Shipping times were decent as well.

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4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 89% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Poor quality!!!!

I am writing to formally complain about a pair of shoes I purchased at your London store on January 19th.

I wore the shoes for the first time yesterday, for approximately two hours while walking in the street. After this very limited use, I was shocked to notice that the shoes were already significantly damaged (please see attached photos). The condition of the sole suggests a serious quality issue, as it appears extremely fragile and unsuitable for normal use.

Given the high price of the shoes and the strong reputation of your brand, this level of quality is extremely disappointing.

I returned to the store yesterday to show the shoes and request assistance. Unfortunately, my experience with the store manager was very poor: I found their attitude unprofessional and arrogant, which further added to my dissatisfaction.

As the shoes are clearly defective and not fit for purpose, I believe there is an issue with this model’s quality. I am therefore requesting a full refund, as I will not wear them again.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Lovely service - sour on the return fee

Lovely service, delivery, returns- the website was clear on how to do that (although I had to pay that )
Gotta be honest not sure wether to re - order as the service was fabulous I worry if I re order & the Nxt size does not fit - having to pay again to re return &so on - they were a really lovely shoe

21 December 2025
Rated 5 out of 5 stars

Great comfort & Durability

Great comfortable stylish shoes. The website is easy to navigate, delivery was with a trusted partner to deliver on time.

11 December 2025
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Reply from Sebago

Hi Chris. I am glad you found our website easy to use and had a smooth experience with delivery. Thanks for shopping with us and we hope to see you again soon. Sebago Customer Service

Rated 5 out of 5 stars

The information I received after my…

The information I received after my order was place was very good, unfortunately I can’t give you a review on the product because it was a Christmas present,

8 December 2025
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Reply from Sebago

Thanks for leaving us with a five-star review. We're glad that you had a good experience ordering from us, and we hope the recipient enjoyed their gift.
Sebago Customer Service

Rated 5 out of 5 stars

Great shoes.

Great shoes.

23 November 2025
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Reply from Sebago

Thanks for leaving us with a five-star review, Paul. We're glad that you've had a good experience with us.
Sebago Customer Service

Rated 5 out of 5 stars

First purchase from Sebago – although…

First purchase from Sebago – although I've admired their shoes for several years. The shoes I ordered (Makwa in cognac suede) are exactly as described – beautifully made with thick suede, and I know I will treasure them for years to come. Comfortable straight out the box.

27 December 2025
Sebago logo

Reply from Sebago

Thank you for your review and for choosing Sebago for your first purchase. We’re really pleased to hear the Makwa lived up to your expectations and felt comfortable straight out of the box. We hope they serve you well for many years.
Sebago Customer Service

Rated 5 out of 5 stars

Classic styling

I now have too many Sebago shoes. Is that possible? These beautiful loafers have joined the collection and like every other pair they are comfortable from the outset, stylish and yet practical. Love them.

26 December 2025
Sebago logo

Reply from Sebago

Thank you for such a great review. We’re glad to hear these loafers lived up to your expectations and fit right in with your Sebago collection.
Sebago Customer Service

Rated 3 out of 5 stars

Weong colour, misleading picture

I’ve just received the SCHOONER WAXED LEATHER BOAT SHOE in blue navy.
The colour of the shoes is completely wrong.
On the website they’re a navy blue colour as described. The shoes I’ve received a black with a hint of blue, nothing like the picture on the website.
The shoes seem to be good quality and the delivery was fast.
I got them on sale for 60£ which is still a deal looking at the quality of the shoes I still feel mislead by the image and am disappointed.

9 January 2026
Unprompted review
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Reply from Sebago

Hi James, we appreciate your feedback. We're sorry the color wasn't as expected based on the website image and we'll investigate the color discrepancy to ensure accurate representation.
Sebago Customer Service

Rated 5 out of 5 stars

Great savings

Great savings, quick delivery and top quality product

30 November 2025
Sebago logo

Reply from Sebago

Hello Dan
We're happy to hear that you had a great experience with our savings, delivery speed, and product quality. Thank you for your positive feedback!
Sebago Customer Service

Rated 5 out of 5 stars

Well made shoes at a great price in the…

Well made shoes at a great price in the sale .These are the fourth pair of Sebago shoes that I’ve bought and every pair has lasted well and been comfortable to wear.

28 November 2025
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Reply from Sebago

We're happy to hear that you find our shoes well-made and comfortable. Thank you for your continued support and for sharing your positive experience with our shoes.
Sebago Customer Service

Rated 3 out of 5 stars

I have worn Sebago Docksides for 28…

I have worn Sebago Docksides for 28 years but the quality is falling behind where it used to be . Sizing is off as is manufacturing quality.

24 November 2025
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Reply from Sebago

We appreciate your long-time loyalty and are sorry our shoes' quality and sizing disappoint. We'll share your feedback with our manufacturing team. Thanks for your review.

Rated 5 out of 5 stars

Very easy to buy online

Very easy to buy online

22 November 2025
Sebago logo

Reply from Sebago

We're glad you found it easy to buy online. Thank you for your positive feedback; we appreciate it.
Sebago Customer Service

Rated 5 out of 5 stars

Great service

Great service , great shoe!

7 December 2025
Sebago logo

Reply from Sebago

Hi Kirk, we're happy to hear that you enjoyed our service and the shoe! Thank you for your positive feedback; it means a lot to us.
Sebago Customer Service

Rated 5 out of 5 stars

The uniqueness of the jacket

The uniqueness of the jacket - good product

15 November 2025
Sebago logo

Reply from Sebago

We're thrilled you love your new Sebago jacket Hubert! Thanks for taking the time to leave us a 5 star review, we really appreciate it!
Kind regards,
Sebago Customer Service

Rated 5 out of 5 stars

good service

it is the quality i like myself have tops keep on goind and the american fashion i like

4 December 2025
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Reply from Sebago

We're happy to hear that you appreciate the quality and American fashion! Thank you for your positive feedback; it encourages us to keep going!
Sebago Customer Service

Rated 5 out of 5 stars

An excellent product

An excellent product

1 December 2025
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Reply from Sebago

Thank you for your 5 star review. We are happy to see you regard our product as Excellent. I will pass this on to the team
Thankyou
SEBAGO Customer Service

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