What a disaster, we waited 5 month before our seat and sofa was delivered, after 3 month we entered a service/claim request, 2 months later a service men came by, 2 months later again with no solution... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It cost me €4000 but not delivered as verbally spoken and agreed. The sales man made a drawing in the invoice that i can not understand, but different with the model that agreed.Salesman 1, already... See more
Company replied
I would recommend Seats and Sofas, Hoogveen to my friends and family. There customer support team was very effective and helpful in answering questions. I am sure, I will buy future products from... See more
Company replied
Nice Ambiente, very attentive Seller. Good price with Rabatt.
Company replied
Company details
Written by the company
Seats and Sofas is dé specialist in zitmeubelen. Met maar liefst 49 Megastores verspreid over Nederland, België en Duitsland is er altijd een showroom bij u in de buurt. Dankzij onze unieke Giant Take Away-formule profiteert u van een scherpe prijs én kunt u uw nieuwe bankstel, hoekbank, loungebank of fauteuil vaak direct uit voorraad meenemen. Onze collectie volgt altijd de nieuwste woontrends en is verkrijgbaar in een breed scala aan bekledingen en kleuren. Uw ervaring staat bij ons centraal. We horen dan ook heel graag hoe u uw aankoop en ons advies heeft ervaren. Met uw feedback kunnen wij onze service en dienstverlening continu blijven aanscherpen!
Contact info
Groenenwegenstraat 23-25, 7901 ED, Hoogeveen, Drenthe, Netherlands
- 528236174
4.0
Great
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice Ambiente
Nice Ambiente, very attentive Seller. Good price with Rabatt.
26 July 2026
Unprompted review
Reply from Seats and Sofas - Hoogeveen
Dear Christian,
Thank you for your kind review. We are delighted to hear that you enjoyed the atmosphere in our Megastore and appreciated the attentive service from our salesperson. It's also great to know that you were happy with the price. We wish you lots of enjoyment with your new furniture and hope to welcome you again in the future.
Kind regards,
Seats and Sofas
I would recommend Seats and Sofas
I would recommend Seats and Sofas, Hoogveen to my friends and family. There customer support team was very effective and helpful in answering questions.
I am sure, I will buy future products from them.
3 July 2025
Unprompted review
Reply from Seats and Sofas - Hoogeveen
Beste meneer/mevrouw G,
Hartelijk dank voor uw positieve beoordeling van onze vestiging in Hoogeveen. Wat fijn om te lezen dat u tevreden bent over de klantvriendelijkheid en de behulpzaamheid van ons serviceteam.
We doen ons best om elke klant zo goed mogelijk te begeleiden in het aankoopproces en het is mooi om te horen dat u overweegt in de toekomst opnieuw bij ons te kopen.
Met vriendelijke groeten,
Seats and Sofas
What a disaster
What a disaster, we waited 5 month before our seat and sofa was delivered, after 3 month we entered a service/claim request, 2 months later a service men came by, 2 months later again with no solution. Now they told me the goods have to be returned to the manufacturer, at my cost, expected delivery time 3 months minimum and then I get the same problems again. This all happened with dozens of emails, phone calls without result. Proposals like money back, replace with another, repair at home is not acceptable to them
23 January 2025
Unprompted review
Reply from Seats and Sofas - Hoogeveen
Dear Mr. Wijngaarden,
Thank you for your review. We sincerely apologize for the delays and issues you have experienced with your order and the service process. We understand how frustrating it must be to wait so long without a proper solution. This is not the level of service we strive to provide. We would like to investigate your case in more detail to find a resolution. Could you please send us your contact details via WhatsApp at +31 6 53654103? We truly value your feedback and want to work towards a satisfactory solution.
Kind regards,
Seats and Sofas
It cost me €4000 but not delivered as…
It cost me €4000 but not delivered as verbally spoken and agreed. The sales man made a drawing in the invoice that i can not understand, but different with the model that agreed.Salesman 1, already not employee, salesman 2, agreed to get me new couch as i originally ordered but now she is at another branch. salesman 3, they can not do anything about it.
Seats and Sofas management, i request please give me the sofa just like the model because the first salesman is not available anymore to clear this up.
Edit: the response from seat and sofas account is a total lie.
9 August 2023
Unprompted review
Reply from Seats and Sofas - Hoogeveen
Dear Nurul,
Thank you for your review. We would like to improve your experience. We will contact you as soon as possible.
With kind regards,
Seats and Sofas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.