Seats and Sofas - Heerlen Reviews 

Joost Hondmann was a very kind salesman and he was very helpful all the time. He is a very good salesman

Jamal and all staff was very helpful and friendly. We walked out with a couch in under 1 hour. Great service will use again.

Very nice salesman, very helpfull.

We got help very quickly by Masuud. He explained everything about the colors and the fabrics to us and was very nice. We also got a very good discount which we didn’t get at any other place. We actually didn’t mean to buy a couch today but couldn’t refuse the offer.

Good personel, very helpfull, Nice sofas.

Very good! Perfect!

Very good service and very professional

​I had a very disappointing experience at the Seats and Sofas store in Heerlen. We purchased a sofa directly from their in-store stock, with no custom order or modifications requested. The next day, before even picking up the item, we needed to cancel the purchase.
​We were forced to pay a 50% cancellation fee for an item that never left their warehouse. The contract terms regarding cancellations are unclear and misleading, and we were never verbally informed about these strict clauses at the time of purchase.
To make matters worse, the employee handling our case admitted she had only been working there for a few months and didn't even know the company policy properly. She wrongly claimed that 50% is "always" the fee for stock items and 30% for custom ones. She tried calling a colleague to clarify, but nobody answered, so she simply defaulted to taking 50%.
On top of the policy confusion, her attitude was extremely rude and condescending. After watching us use our phones to translate their Dutch contract, she mockingly asked if we "had a phone with internet" to send an email.
Retaining 50% of the price for a stock item that suffered zero logistical damage is unreasonable, but treating customers with disrespect is unacceptable. I do not recommend this store.

Nice service, quick support and good suggestions. Price vice very competitive.
Recommend for a visit

By far the worst customer service I have ever experienced. I am giving one star since less it’s not possible.

I spent €1,000 on a brand-new sofa, yet from the moment I collected it, everything went wrong.

The sofa had obvious manufacturing defects, and instead of replacing it or taking responsibility, I was initially told to assemble a defective product before anyone would help me. This is simply unacceptable.

After countless phone calls, emails and several trips to the store, the defective part was finally collected. Because the repair could take from 8 up to 14 weeks (!!!), I was promised a clean loan couch. What arrived at my home was dirty, stained, smelly and completely unhygienic. I refused to accept it and immediately sent it back.

After posting my complaint, I was contacted again by Customer Service. Unfortunately, the conversation only made the situation worse. The representative was dismissive, showed no understanding of the inconvenience I have experienced and offered no willingness to find a satisfactory solution. Instead of feeling supported, I felt like my concerns were being ignored.

What shocks me the most is not even the defective sofa—manufacturing issues can happen. The real problem is the complete lack of customer care. Every time I contacted the store, I was referred to the Service Department, while the Service Department repeatedly failed to address the actual issues with my sofa and dismissed my concerns, even denying the poor hygienic condition of the loan couch despite the evidence provided.
As a customer who spent €1,000, I expected a quality product and professional after-sales service.
A company is judged not by the mistakes it makes, but by how it treats its customers when something goes wrong. Unfortunately, Seats and Sofas has completely failed in that respect.

I would never recommend this company to anyone.

Nice staff, very fast and efficient solutions, good price.

I liked the store. They have a very large and varied selection of sofas. The managers are very friendly and professional. They help with all the nuances and questions when choosing a sofa model. I ordered a sofa and am now waiting for it to be ready.

Staff was very friendly and helpful.
Price of the sofa was fantastic.
Service was very good.

We have a nice time here. We got a kindly help from Hafsa. She was very patient to us during our hard decision. Also we got some extra discount which made us more happy! Only negative that the sofa does n9t have warranty because we got it with more then 50% discount.

Good store, you can make changes in each sofa for different types of configuration. Harvey was helpful and gives good price! We are happy with shopping

Everything was perfect, staff were very helpful and the prices were very good

Service to buy the sofa was great. The usual game of negotiating where the sofa is in the states and the -insert reason- will cause me to have an exceptional discount. Having finished that little piece of theater we walked out with a deal that is just fine! Part of that deal was a payment plan that would dice the amount in 5 or 6 payments. Here is where the issues begin. The lady at the central cash registry is then actively pretending not to know what the deal is all about and tries to force you to pay the whole amount in be go. Deal is a deal so I find this behavior repulsive. What follow is is a a barrage of calls , mails and text messages at the the agreed payment date plus one day ( since the agreed payment date was coincidentally on a Sunday, the order was processed on Monday. A rather aggressive mail threatening with legal actions was what followed. 2 weeks later the same lady calls me again to ask if it was paid or not. I believe it is her job to check the receivables so she should already know. So one either calls to inform me that the payment has not been received ( not applicable in this case) or to inform me that the sofa is delivered. Other than that stop bothering me. Usual etiquette. Send an email and if there is no response call. Doing everything at the same time is rather disgusting. In short invasion of privacy with absolutely zero grounds to do so. In short she ruined a perfectly good experience to the point where I will surely not buy again from seats and sofas in Heerlen

We rarely leave reviews, let alone bad ones. However, we have found our experience with Seats and Sofas Heerlen extremely disappointing. We are happy with the sofa itself, but the issue is with the lack of customer service we experienced during the purchase, and the cost and very significant trouble generated as a result.

We have a curved staircase and were worried that the sofa would be too large to move through it.

We expressed these concerns to the sales associate that was helping us. They assured us that it wouldn’t be a problem as the sofa can be dismantled into smaller sections. When we asked for the dimensions of the sofa, it was never given to us. We were also not informed of the actual cost of the delivery. We were only informed that there would be a cost.

On the day of delivery, the delivery guys told us that there is no way that the sofa is going through the staircase. Also, they had similar experiences with other customers throughout that whole week. They suggested that we rent a crane, as that would be the only possible way to get the sofa into the living room. So clearly, this isn’t an isolated incident.

All in all, we are frustrated and upset. That could have been avoided were it not for the sales associate leaving out important information and not helping us with making the decision that was right for us.

Was it stupid of us to not ask for the relevant details? Yes. But, this is not how a shopping experience should be. We have also purchased furniture from other stores, and they always warned us and helped us with issues that we couldn’t have anticipated. Were Seats and Sofas to have helped us, we probably would have had a very positive experience.

This is not what an honest business should look like. If someone decides to purchase with them, please do a lot of research beforehand (and pray you get a decent sales associate).