Seats and Sofas - Eindhoven Reviews 595

Very good deals and staff very helpful with all the information

Very kind and helpful service!

Do not make the mistake of buying from Seats and Sofas. We bought a sofa from them, and it took 9 weeks to arrive. On top of the long wait, they demanded an extra €150 for delivery, even though we live very close to their warehouse and that was only to bring it to the ground floor!

They also charged a €5 packaging fee and a €25 assembly fee. While the sofa looks cheap at first glance, once you add all these extra charges, the total price ends up being the same as the major, well-known brands. The 'huge discounts' they promise in-store are fake; they just manipulate the prices to make it look like a deal. Their sales promises are completely misleading. Save yourself the headache and stick to reliable brands.

Koltuk almayı düşünen arkadaşlar, buradan kaçın. Uzak durun, görürseniz yolunuzu değiştirin. Sonradan ekledikleri maliyetlerle İsveçli büyük markalarla arasındaki fiyat farkı kapanıyor neredeyse. Bunu acı bir şekilde öğrendik.

We had a great experience at seats & sofa store! Elroy was incredibly helpful from start to finish. He guided us through all the options, answered every question with clear and useful information, and made the whole process smooth. He’s genuinely funny, easy to talk to, and really knows his stuff. Thanks to Elroy, we finally found the perfect sofa. Highly recommend!

Peter helped us with choosing the material and provided a reasonable discount. He’s knowledgeable and professional.

Very nice quality and best price. Rate was adjusted to fit in our budget.
Staff is helpful specially Peter.

Great service, happy and satisfied. Thanks to Elroy and team for support.

Great customer service, Elroy guided us really well.

This is the best shop I ever been to pick a sofa or couch, I really like the team, they are so nice and always find a good couch with perfect price. 💪🫶 we bought already 2 couches and they are amazing in quality and price.

We visited Seats and Sofas today. As soon as we walked in, a staff member handed us a booklet, which already felt a bit unfriendly. My girlfriend and I started looking around, but when someone came to assist us, she didn’t speak English and had just started working there, so I had to translate everything for my girlfriend.
A little later, another employee who did speak English came to help us, but then suddenly left us alone again. The overall sales approach felt quite pushy and aggressive, which made the experience uncomfortable.
After that, we went to Woon Square, and that turned out to be a much more pleasant and customer-friendly experience.

I had a fantastic experience!

Mark (The manager of the branch that helped me in my purchase) went above and beyond to help me with my choice. I specified what's important to me and we walked around the whole shop looking for the right fit. In the end we found a couch that met my needs in size and configuration.

I am very impressed with the customisation options that Seats and Sofas offers. I was looking online first for something before visiting the shop. And I have to say, not even the internet has a variety they have in the shop. Besides, who wants to buy a sofa without sitting on it first?

Despite the customisation options and the great service, the prices are also more than competitive. I settled on the sofa I chose before knowing the final price, and to my surprise, it was also cheaper than the online counterpart. Mark even made a deal with me that lowered the price even more.

I appreciated the nice chat, the attention to my needs, the customisation options are amazing and the decorations in shop are also quite impressive.

I have already recommended Seats and Sofas to my friends and will continue to do so.

Thanks for the service! Keep it up!

Lot of varieties of sofa. They offer complete customization including shape, size, material selection.
Also offered good discount for my sofa.
Staff was very welcoming and was really supporting when any question was asked. I had a very good experience and would recommend to definitely visit and experience for yourself.

Sales person lied about delivery time (6-8 weeks turned into half a year). They "resolved" this by providing the same sofa from their Heerlen store. This will cost us 120 Euros to ship (per their recommend delivery service) and they refuse to give us a refund or any other type of compensation. So we're opting to wait 6 months until it's delivered to Eindhoven. I'm guessing some other issue will pop up in the next 6 months, so leaving some stars to drop.

Update: we're now two weeks past the 6 month expected date. So dropping the remaining stars. If they won't give us a refund at this point they're essentially crooks. Do yourself a favor and don't shop here.

I want to express my deep dissatisfaction with my recent purchase. I spent €1,550 on a couch that arrived in unacceptable condition and is completely unusable.

The couch is broken and makes loud squeaking noises whenever used. Even when touching it.

It arrived dirty, and the legs cannot be properly attached because the base is uneven and poorly constructed.
3 Pillows are missing!

Despite these serious defects, my request to return the item was refused.

To make matters worse, I am now unable to reach your customer service. I suspect my phone number has been blocked, as I used to get through in 2–3 minutes, and now no one answers, even after waiting over 15 minutes.

This level of service is unacceptable, and I am extremely disappointed by the lack of support and responsibility shown. I am still willing to resolve this issue in a mutually fair way, but they are not serious and are not responding.

I recently bought a couch from Seats & Sofas, and I’m really happy with the whole experience! I found exactly what I was looking for at a great price, and the quality of the couch is fantastic. Delivery was also planned well. Overall, a solid experience—I’d definitely recommend Seats & Sofas to anyone looking for good sofa deals and reliable service.

Our experience at Seats and Sofas Eindhoven has been wonderful. We had very specific requirements and that was met with a lot of patience and understanding by the store team. We eventually made a purchase at the best price, that has us both content and happy.
We would certainly recommend the store to everyone.

Avoid This Store – Pushy Sales Tactics and Fake Discounts!

If I could give zero stars, I would. We went to Seats and Sofas just to look around and check the sizing and comfort of different couches. From the very beginning, we explicitly told the sales staff that we were not looking to buy immediately—just browsing. However, the salespeople were extremely pushy and completely ignored our wishes.

They started by quoting a ridiculous price of €4500 for a couch with our preferred seating and fabric choice (which wasn’t even the most expensive option!). Despite making it very clear that we were just looking, they followed us around, constantly pressuring us to buy. They kept claiming that their “special discount” was only available that day and that we would never get such a good offer again.

We repeatedly stated that we needed time to think and that our budget was between €1000-1500. Yet, instead of respecting that, they suddenly dropped the price to €3500, then €2400, and when we still refused, they magically dropped it to €1700—all in a desperate attempt to get us to buy on the spot. The whole experience felt like a shady backroom deal rather than a legitimate furniture store.

When we stood firm and refused to be rushed into a decision, they told us we could come back the next day but only for the €2400 price—not the €1700 they had just offered. This confirmed our suspicion that the “one-day discount” was a complete scam to pressure people into impulse buying.

We left frustrated, angry, and having wasted two hours of our time. Later, we found the exact same couches for under €2000 elsewhere—brand new and without fake discounts. After reading online reviews, we discovered that many customers had missing parts, wrong deliveries, or never received their furniture at all!

Do yourself a favor—stay far away from this scammy business! You’ll get a better deal and a far less stressful experience elsewhere.

We had a fantastic experience with Seats and Sofas! They offered a great selection of couches, allowing us to choose the perfect color and material to match our style. The team was incredibly helpful throughout the process, even accommodating a layout change to better fit our space. The service was excellent, and we are absolutely thrilled with our purchase. Highly recommend them for anyone looking for quality and flexibility in their furniture choices!

One of the worst experience ever. Regret placing order with them.

Never ever order anything from them.
Disgusting service. Once you give token amount, you will not be entertained anymore. Keep waiting forever.

Ordered sofa worth 3000€. Waited for 12 weeks. Had to pay transport cost. Got the sofa. Damaged in 1 month.

Service department asked to pay 75€ again for pickup and repair and asking to wait for another 6-12 weeks.

This is really disgusting from this company. It’s like waiting half a year for the sofa.

Horrible business model, which needs to be changed. Repair shouldn’t take 6-12 weeks for an existing sofa.

Just refund my money and take back your sofa which couldn’t even sustain for a month. Your 2 years warranty is just costing me my money, time and energy.