Serious offers and choice. Clear communication about everything accept the final price. Never accept the first offer, there is more in the bag and at the end both parties are satified.
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I highly recommend this place! From the moment we walked in, we were greeted with professional and incredibly friendly service. Thanks to their great patience and expert advice, we were able to look t... See more
Company replied
Falencia was really great, she was friendly and catered to our needs. She was welcoming and took us through the various couches and explained the benefits of the different ones. We were very impressed... See more
Company replied
Mario was a fantastic saleman as he was able to help us find and short list and finalise what we wanted quickly, and got us a heavy discount too! They have pretty good and plenty options for sofas. S... See more
Company replied
Company details
Written by the company
Seats and Sofas is dé specialist in zitmeubelen. Met maar liefst 49 Megastores verspreid over Nederland, België en Duitsland is er altijd een showroom bij u in de buurt. Dankzij onze unieke Giant Take Away-formule profiteert u van een scherpe prijs én kunt u uw nieuwe bankstel, hoekbank, loungebank of fauteuil vaak direct uit voorraad meenemen. Onze collectie volgt altijd de nieuwste woontrends en is verkrijgbaar in een breed scala aan bekledingen en kleuren. Uw ervaring staat bij ons centraal. We horen dan ook heel graag hoe u uw aankoop en ons advies heeft ervaren. Met uw feedback kunnen wij onze service en dienstverlening continu blijven aanscherpen!
Contact info
Lylantse Baan 7a, 2908 LG, Capelle aan den IJssel, Zuid-Holland, Netherlands
- 102271919
4.5
Excellent
1K reviews
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We had a good shopping experience on…
We had a good shopping experience on the first day, but unfortunately, when we returned to the store the next day to collect the sofa, the model I had purchased was not available in the colour I had chosen. Since delivery had to be paid for separately, I would have had to pay again to collect it from another branch in Leiden, which was quite frustrating.
In the end, I managed to receive the sofa, and overall, I’m happy with its quality.
I was also told that €50 would be refunded to my account within a week due to the issues we experienced, but I’m still waiting and haven’t received the refund yet.
If these problems hadn’t happened, I would have had a much better overall experience. However, considering the quality of the sofa, I’m ultimately happy with my purchase.
15 August 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Sheila,
Thank you for sharing your experience. We are pleased to hear that you are ultimately happy with the quality of your sofa. We are sorry, however, for the inconvenience regarding the availability of the chosen colour and the additional collection costs. We also understand your frustration about the €50 refund not yet being received. We would be happy to look into this for you.
Could you please send your contact details to service@seatsandsofas.nl. We will then gladly investigate this with you.
Kind regards,
Seats and Sofas
Great service and nice people that…
Great service and nice people that helpt you
10 August 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Angelique,
Thank you for your positive review! We are happy to hear that you experienced great service and found our team friendly and helpful. We truly appreciate your kind words and hope you enjoy your new sofa!
Kind regards,
Seats and Sofas
Very nice experience and great service
Very nice experience and great service. Mario helped us really well and we were able to customize and buy our amazing sofa!:)
12 July 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Dj MasterTSP,
Thank you very much for your wonderful review. We are delighted to hear that you had such a pleasant experience and that Mario provided you with great service. It's great that you were able to customize your sofa exactly the way you wanted. We wish you many happy and comfortable moments with your new sofa and hope to welcome you again in the future.
Kind regards,
Seats and Sofas
Very proactive sales staff
6 June 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Collins Njomu Minou,
Thank you for your review. We are pleased to hear that you experienced our sales staff as proactive. Providing attentive and helpful service is very important to us.
We appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Seats and Sofas
Worst service ever
Worst service ever, they do not care about customers. Just for a simple query about my order I had to call them constantly more than 10 days. Moreover, their behaviour towards a customer who already deposited a booking money or fully payment is completely unprofessional. I never had such horrible experience in any other shop in The Netherlands. They charge extremely high for any kind of service which they don’t share before selling. The staffs are also very unprofessional.
26 April 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Beste Santana,
Bedankt voor uw review. Het spijt ons dat u uw ervaring als negatief heeft ervaren.
Uit ons dossier blijkt dat u heeft gekozen voor een externe bezorgdienst, waarvan de voorwaarden en prijslijst bij aankoop aan u zijn verstrekt. Daarnaast is gebleken dat het zitmeubel niet zonder aanpassingen naar binnen past, wat afhankelijk is van de situatie in en rondom de woning.
Wij hebben met u meegedacht over mogelijke oplossingen, zoals plaatsing via achterom of via het raam. Ook hebben wij u gewezen op de mogelijkheid om zelf een externe meubelmaker in te schakelen voor eventuele (de)montage, indien u dat wenst.
Mocht u hierover nog vragen hebben, dan kunt u contact met ons opnemen via 088 - 804 82 80 of per e-mail via customercare@seatsandsofas.nl.
Met vriendelijke groet,
Seats and Sofas
Devlin great seller
Devlin, the seller, was the highest point of the purchasing process. Attentive to our needs, no pushing, no rushing, treating my wife and me very honestly and helpfully.
Thank you so much for your assistance.
30 May 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Felipe,
Thank you very much for your wonderful review. We are delighted to hear that Devlin made your purchasing experience such a positive one. Providing honest advice, taking the time to listen, and helping customers without pressure are values we highly appreciate.
We will be sure to share your kind words with him. Thank you for your trust and enjoy your purchase!
Kind regards,
Seats and Sofas
The staff were very helpful right from…
The staff were very helpful right from the start!! Very professional. Things worked out very well with the price and choice of color
27 May 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Aloysius,
Thank you for your kind review. We are very pleased to hear that our team was helpful and professional from the start. It is great to know that you were happy with both the pricing and the colour options available.
We appreciate your feedback and wish you many years of enjoyment with your purchase.
Kind regards,
Seats and Sofas
Capelle-aan de ijsel
Net een bank gekocht in capelle .. perfecte service !!!
27 April 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Beste Neferi,
Bedankt voor uw review. Fijn dat u perfecte service heeft ervaren bij de aankoop van uw bank.
Met vriendelijke groeten,
Seats and Sofas
Very comfortable DUBAI sofa :)
I bought a Dubai lounge sofa with a sleeping function for a great price. The store employee (Mr. R.S., one of the salespeople) helped me choose. The order was delivered very quickly, and I was notified immediately by phone. I can recommend this store to anyone looking for a good, comfortable sofa at a great price and friendly, helpful service. I have had my sofa for a week now and am very happy with it.
1 March 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Jasiu,
Thank you for your lovely review. We are happy to hear that your Dubai lounge sofa was delivered quickly and that you are enjoying its comfort and price.
Kind regards,
Seats and Sofas
Nice customer service
Nice customer service, very helpfull and cheerfull. huge stock. Overall very good shop
22 April 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Magda,
Thank you for your review! Great to hear that you appreciated our customer service and wide selection. Enjoy your experience with us!
Kind regards,
Seats and Sofas
I highly recommend this place
I highly recommend this place! From the moment we walked in, we were greeted with professional and incredibly friendly service. Thanks to their great patience and expert advice, we were able to look through many options and find the sofa that is absolutely perfect for our needs. If you’re looking for furniture and value top-notch customer service, you’ve come to the right place!
6 April 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Karina,
Thank you very much for your kind review. We are delighted to hear that our team’s patience, advice and friendly service helped you find the perfect sofa. Your recommendation means a lot to us.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Mallika,
Thank you for your review. We are glad to hear you experienced great service. We truly appreciate your feedback.
Kind regards,
Seats and Sofas
They helped us a lot to find the sofa…
They helped us a lot to find the sofa we dreamed to have and the price was really good. Thank you for the service and your help 😌
14 January 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Giota,
Thank you very much for your kind review. We are happy to hear that our team helped you find the sofa you had been dreaming of and that you were satisfied with both the service and the price. We wish you a lot of comfort and enjoyment with your new sofa and hope to welcome you again.
Kind regards,
Seats and Sofas
They really helped me to build the…
They really helped me to build the perfect sofa and the price was really affordable.
Thank youuu !!
11 January 2026
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Yasmina,
Thank you very much for your kind review. We are happy to hear that we could help you create the perfect sofa at an affordable price. Enjoy your new sofa.
Kind regards,
Seats and Sofas
Everythig was perfect
Everythig was perfect. Maddox was nice and professional. We really recommend Seats and sofas. 👍
30 November 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Laurentiu Constantin Olteanu
Thank you for your positive feedback. We are glad to hear everything was perfect and that Maddox assisted you professionally in Capelle aan den IJssel. We appreciate your recommendation.
Kind regards,
Seats and Sofas
Everything was perfect and we were…
Everything was perfect and we were satisfy with the purchase.
8 November 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Afsoon,
Thank you for your positive review! We’re delighted to know that everything went perfectly and that you’re satisfied with your purchase.
Kind regards,
Seats and Sofas
Strange start but excellent follow through
The first lady that welcomed and "explained" to us how the store works was very condescending but the other salesman and the manager was very helpful and friendly. We ended up walking out with a new couch which we are waiting to receive.
31 August 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Evangelos Giannelos,
Thank you for sharing your feedback. We regret to hear that your first impression in our Capelle aan den IJssel store was not as welcoming as it should have been. However, we are pleased that our salesman and manager were able to turn your experience around and assist you in a helpful and friendly way. We truly value your patience and are glad you found a couch you liked. We will make sure your comments reach the team, so we can improve.
Kind regards,
Seats and Sofas
It’s a very nice sofa shop
It’s a very nice sofa shop, you can find many style with different price but with great quality! The service was wonderful! I just came inside to take a look and came out with a new sofa!
Thank you!
5 September 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Sir/Madam,
Thank you for this enthusiastic review. It's great to hear that you only came to look and ultimately left satisfied with your new sofa. We hope you enjoy your new sofa!
Sincerely,
Seats and Sofas
Worst sofa's company in NL
I've had a very disappointing experience with Seats and Sofas Capelle. I purchased a sofa (€1,849), but they delivered it in the wrong color. Instead of resolving the mistake quickly, the sofa has been left in the entrance hall of my building, causing inconvenience to other residents, because the company keeps delaying the pickup.
They first promised collection within 7 days, then pushed it back another 10, and eventually informed me that the correct sofa was not in stock — meaning I would need to wait 6–12 weeks. When I requested to cancel the purchase and get a refund (including the delivery fee), they refused to reimburse the €150 delivery fee, even though the delivery company (LMD Logistiek) was recommended and arranged by them.
It has now been 19 days (and counting!), the sofa is still uncollected, and I have yet to receive my full refund.
The service has been unprofessional, with poor communication and zero accountability.
I strongly advise against buying from this company.
12 August 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Beste Vinicius,
We regret to hear about your negative experience with your sofa order and the challenges you have faced with delivery and refunds. We understand that this situation has been very frustrating and far from the service you expected. Your feedback is valuable, and we want to resolve this matter promptly. Could you please provide us with your contact details and reference number at capelle@seatsandsofas.nl so that we can look into this personally and ensure a proper solution is arranged for you?
Met vriendelijke groeten,
Seats and Sofas
Lying About Delivery
We were very clear on the fact that we wanted our delivery date to be as soon as possible, as we had plans to move into our new home ASAP.
The manager originally promises 6 - 8 weeks, so we were naturally very excited and we got the couch. However, we are now moved into our new home, and the couch has still not arrived.
Apparently, 6 - 12 weeks is our new wait time. Very unfortunate, and we still do not know if the sofa will come in good condition or not.
20 July 2025
Unprompted review
Reply from Seats and Sofas - Capelle aan den IJssel
Dear Vidhi,
Thank you for sharing your experience. We are very sorry to read that your sofa delivery has not met the original timeframe that was promised to you. We understand how disappointing this must be, especially when moving into a new home and expecting your furniture to arrive as agreed. Clear and reliable communication is essential, and it concerns us that the delivery time has shifted without proper alignment. We would very much like to look into your specific order and provide you with clarity on the status. Could you please send your contact details to capelle@seatsandsofas.nl so we can assist you directly?
Kind regards,
Seats and Sofas
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