visited this store for the second time, but the supervisor's behavior left a lot to be desired; he simply sat on the couch, put his feet up, and tried to interact with customers that way. I found the... See more
Company replied
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Kanzler attend us and immediately understood the type of sofa we were looking for. He was friendly and easy-to-communicate. Kanzler found us an alternative model that we liked to fit our budget. We... See more
Company replied
Service was friendly and competent, with a willingness to find a deal that worked for both parties. Wide range of comfortable and stylish sofas. Overall, very happy with our deal and the service!
Company replied
I want to share my story with you, and at the same time get some answers or advice on what to do in this case. On October 8, 2020 I bought sofas at Seats and Sofas Deutschland (I am also attaching the... See more
Company replied
Company details
Written by the company
Seats and Sofas ist Ihr Spezialist für Sitzmöbel. Durch die Giant Take Away-Formel ist es möglich, Sofas, Ecksofas & Loungesofas und Sessel zu einem günstigen Preis direkt ab Lager zu liefern. Unsere Kollektion wird ständig an die neuesten Trends angepasst und ist in einer Vielzahl von Bezugsarten und Farben erhältlich. Wir sind sehr an Ihren Bewertungen interessiert und offen für Ihre Beschwerden, damit wir uns ständig weiter verbessern können.
Contact info
Oderstraße 20, 63452, Hanau, Hessen, Germany
- 61811801043
4.0
Great
427 reviews
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visited this store for the second time
visited this store for the second time, but the supervisor's behavior left a lot to be desired; he simply sat on the couch, put his feet up, and tried to interact with customers that way. I found the supervisor's conduct in Hanau to be truly unacceptable.
2 September 2026
Unprompted review
Reply from Seats and Sofas - Hanau
Hallo Cakir,
vielen Dank für Ihr Feedback. Es tut uns leid , dass Sie mit Ihrer Erfahrung bei uns nicht zufrieden waren.
Wir würden uns Ihren Fall daher gerne genauer ansehen und gemeinsam mit Ihnen eine Lösung finden.
Bitte melden Sie sich hierzu kurz per E-Mail bei uns unter info@seatsandsofas.de und verweisen Sie auf Ihre Rezension, damit wir den Vorgang schnell zuordnen können. Wir kümmern uns dann darum, die Angelegenheit mit Ihnen gemeinsam in Ordnung zu bringen.
Mit freundlichen Grüßen
Ihr Seats and Sofas Team
I recommend that place
Kanzler attend us and immediately understood the type of sofa we were looking for. He was friendly and easy-to-communicate.
Kanzler found us an alternative model that we liked to fit our budget. We left very satisfied with our new sofa.
5 September 2026
Unprompted review
Reply from Seats and Sofas - Hanau
Hello Verónica,
thank you very much for your wonderful review! We are delighted to hear that Kanzler understood exactly what you were looking for and was able to find a suitable alternative within your budget. It is great to know that you left our store feeling satisfied with your new sofa. We truly appreciate your recommendation and wish you lots of enjoyment with your new sofa!
Kind regards,
Seats and Sofas
Service was friendly and competent
Service was friendly and competent, with a willingness to find a deal that worked for both parties. Wide range of comfortable and stylish sofas. Overall, very happy with our deal and the service!
17 September 2022
Reply from Seats and Sofas - Hanau
Dear Adam,
Thank you for your review, we're glad to read that you were well served!
With kind regards,
Heidi - Seats and Sofas Hanau
I want to share my story with you
I want to share my story with you, and at the same time get some answers or advice on what to do in this case. On October 8, 2020 I bought sofas at Seats and Sofas Deutschland (I am also attaching the photos), I paid in cash, and I received the letter of guarantee which is "valid" for two years. Thursday I come back from work and as always I lie down in my favorite corner, when suddenly the upper part breaks off where I also get injured. I was at the branch where I presented the problem, but I was not taken into account, they even treated me in a very rude way and told me that I should file the complaint online. I also filed the complaint online. Today I got a call where they tell me: we think you have caused the damage on purpose, they told me that it is not possible to happen, they told me that the guarantee will not be taken into account, I can say that I went crazy, I couldn't believe what I was hearing! I paid 1500€ for sofas that break down so quickly and most of all they do not take me into account, but I am accused as if I did it on purpose! I can say they are huge scam, and helpless.
9 May 2022
Unprompted review
Reply from Seats and Sofas - Hanau
Sehr geehrter Herr Pajazidi,
Thank you for sharing your experience. We would like to hear your contact details so that we can resolve your complaint as soon as possible. Please send an e-mail to info@seatsandsofas.de.
With kind regards,
Jerry - Seats and Sofas
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