Search Recruitment Reviews 

1,435
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently highlight the professionalism and dedication of the staff, praising their supportive approach and clear communication throughout the recruitment process. Reviewers often commend the team for providing valuable advice and assistance that helped them secure suitable employment opportunities and achieve successful outcomes like permanent contracts. However, some customers also noted significant dissatisfaction with communication and follow-up, reporting instances of being ignored or receiving no response to inquiries. A few other people also felt that the company exhibited unprofessional behavior, including poor treatment and insufficient support when concerns were raised.

What people talk about most

Staff

People report positive experiences with staff, with many praising specific consultants for their... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing significant... See more

Service

Users describe positive interactions with service, highlighting professional, friendly, and dedicated support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Barry who worked there, went above and beyond with his service towards myself; even stretching to out of hours to provide information. I can't praise them all enough, they really helped me out, so... See more

Company replied

Rated 5 out of 5 stars

My experience with Search has been excellent and amazing. I always dealt with Barry Chapman, the principal consultant and I was impressed with the professionalism, advice and support that he gave me.... See more

Company replied

Rated 5 out of 5 stars

I'm very grateful to Barry Chapman, he handled the recruitment process very professionally and efficiently. I felt supported and engaged at every stage. He was always available to answer any questions... See more

Company replied

Rated 5 out of 5 stars

I’ve had the absolute pleasure of working with Search Recruitment, and I can honestly say they’ve been nothing short of amazing. From the very beginning, their care and support for employees hav... See more

Company replied


Company details

  1. Recruitment Service
  2. Educational Institution

Written by the company

Search is one of the UK’s leading multi-discipline recruitment agencies, covering 13 different specialisms and operating from 13 offices nationwide. With over 35 years’ recruitment experience, we’ve built trusted relationships with over 6,000 clients and have expert knowledge in a range of markets. We have an extended candidate database of over 320,000 professionals, with an average of 4,900 job seekers registering with us each month and a successful hiring rate of 80%. Through our partnership approach, flexible delivery and ability to adapt to changing market conditions we match the right candidates with the right employers. It’s why people return to us time and time again – so you can trust us to get it right. We recruit for 13 distinct specialisms across the UK. Many of our consultants have worked in the industry they recruit for, so they have unique insight into market conditions, business needs and employment expectations. They understand what employers are looking for and what skills make candidates stand out. Our success is built on trust, expert guidance and realistic targets. That’s why thousands of clients and candidates every year have us as their recruitment agency of choice.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,435)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi,I would like to Thank Barry and all…

Hi,I would like to Thank Barry and all Search Agency for all the support they give me in the last 5 months while i was working for them.Again Thank you Barry for being such understanding and good adviser and also for the oportunity you offer me .
If ever need a new job surely Search will be my first choice.
Thank you and i hope you guys was happy with me also.
Regards Florentina

10 May 2023
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to write a 5* review.

We are delighted to hear of your positive experience with Search and our consultants. Thanks for sharing and we wish you the best in your new role!

Rated 5 out of 5 stars

A great agency to work with

A great agency to work with. Never got any issues with them and no problem when getting paid. Professional service and update on the job. Really helpful with everything. Everything thanks to Barry Chapman. Thanks

5 October 2023
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to write a 5* review.

We are delighted to hear of your positive experience with Search and our consultants. Thanks for sharing and we wish you the best in your new role!

Rated 5 out of 5 stars

I was very happy to join the company…

I was very happy to join the company for the last few months there was no issue whatsoever I hope my agent who was helping me a lot Thank you so much Mr .
If I can recommend to anyone this agency is 100% reliable . If in the future I need the any job that will be first company witch I would like to continue the service all the best to all teams.

5 October 2023
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to write a 5* review.

We are delighted to hear of your positive experience with Search and our consultants. Thanks for sharing and we wish you the best in your new role!

Rated 5 out of 5 stars

Thankyou Search Consultancy

A great experience from start to finish, keeping me informed on all the comings and goings that were happening.

Oliver was in regular contact via phone and email answering all the questions i had in a prompt and professional manner. Preparing me for every step of the employment process.

10/10 service

27 September 2023
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to write a 5* review.

We are delighted to hear of your positive experience with Search. Thanks for sharing and we wish you the best in your new job.

Rated 1 out of 5 stars

Tbh I have to agree with previous bad…

Tbh I have to agree with previous bad reviews if their screening is anything to go by. I can agree with those who have given negative reviews over pay. There is lack of attention to correspondence. They do not seem to be able to access the nmc register like every other company can. Either locate you with your LEGAL name or with your pin.

20 September 2023
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to write a review.

We would be keen to find out more so that we can investigate further, please contact us in confidence to discuss further at reviews@search.co.uk

Rated 1 out of 5 stars

It used to be quite ok

It used to be quite ok. Now all of sudden they claimed that they send payslip, but the the money they sent me was completely different!!!

It took huge amount of communication with the payroll to found out that the Search just instructed them to send me one payslip, but different amount of money, because they think that they overpaid me in June (months ago)!!!

Anyone from Search has ever contacted me on that matter - ever!!!

That is disgrace!!!

13 September 2023
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to write a review.

We would be keen to find out more so that we can investigate further, please contact us in confidence to discuss further at reviews@search.co.uk

Rated 2 out of 5 stars

To be honest had a complete nightmare…

To be honest had a complete nightmare getting paid. After being assured my money would be in on Friday, as it should have been... it wasn't, anyway LONG story short after approx 10 calls back and forth between Search and a payroll company, who I cannot fault at all money did go in 5pm on Monday, and that's only because I went through Search Head Office instead of my local Search office again...

11 September 2023
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to write a review.

We would be keen to find out more so that we can investigate further, please contact us in confidence to discuss further at reviews@search.co.uk

Rated 5 out of 5 stars

Thank you so much to Kirsty Brooke at…

Thank you so much to Kirsty Brooke at Search Consultancy for landing me my latest job role. Kirsty was so supportive from the start and throughout my time with them.

17 July 2023
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to write a 5* review.

We are delighted to hear of your positive experience with Search and with one of our consultants. Thanks for sharing and we wish you the best in your Latest role!

Rated 5 out of 5 stars

Fantastic place to work with

search consultancy thank you for everything, my experience has been awesome .Robert Harrison has been a great guy, relating and following up on issues with staff etc. Once again thank you search.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

I just wanted to drop you a quick note…

I just wanted to drop you a quick note to express my sincere gratitude for helping me land the job, Kirsty. Your expertise and support made all the difference, and I'm thrilled about this opportunity. You're amazing at what you do!

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Kirsty Brooke is wonderful!

A massive thank you to Kirsty who has been so helpful from day one until now! Always available for a call for whatever help is required and a very generous individual!

28 July 2023
Unprompted review
Rated 1 out of 5 stars

Was contacted about a job I applied for…

Was contacted about a job I applied for and then received a very rude email basically threatening not to put my name forward for said job since I have been busy . Life happens lady . Unexpected stuff happens. You don’t threaten people whose qualifications you intend to make a commission off of. Very distasteful behavior.

15 August 2023
Unprompted review
Rated 1 out of 5 stars

Avoid if you are looking for any form of reliability

Paid in advance for two temporary members of staff (General Labpurers) for a two week period due to an increase in work load, a total of 78 hours.
First week we had one lad turn up for 7.5 hours, 2nd week we had two lads turn up on the Monday, back to one lad the rest of the week. Into
the third week and we’ve had no one again this week.
No sense of urgency in the fact we have a program of work to complete and have paid them upfront to provide labourers. A total waste of time and money!

17 July 2023
Unprompted review
Rated 1 out of 5 stars

Very unhappy with this company

Very unhappy with this company. Recruit lasted 5 days but I am expected to pay full fee. Please do not use Search!

I have asked for complaints proceedure.

We have agreed to paying the 25%, of the fee but am expected to pay 100% and wait for a refund.

I have tried to resolve in offering the 25% but they have treatened us wihth legal action.

We will not use again and highly recommend others dont use them at all.

1 July 2023
Unprompted review

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