Sea Moss UK Reviews 

361
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced severe delivery delays, waiting weeks or months without receiving their parcels or getting proper tracking updates. Additionally, people struggled to secure refunds and found customer communication completely unresponsive across email, phone, and social media channels. Though some people experienced frustrating service breakdowns, reviewers mentioned that orders occasionally arrived eventually and in good condition. Long-term consumers also noted that the sea moss remains one of the best products they have ever tried when successfully delivered. Buyers expressed deep disappointment because they genuinely loved the items despite the recent operational chaos.

What people talk about most

Order

Users describe profound disappointment with their order experience, highlighting severe delivery delays that... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing severe frustration over delayed orders... See more

Refund

Consumers find refund experiences to be frustrating and disappointing due to severe delays. Reviewers... See more

Customer communications

Customers consistently note negative experiences with customer communications, reporting a complete lack of... See more

Delivery service

Reviewers mention negative feedback about delivery service, experiencing severe delays and missing orders... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Unbelievable. They used to be a five star company that dispatched orders within just a couple of days of placing the order. I used to order every month for years and years, not anymore Now its b... See more

Rated 2 out of 5 stars

I appreciate that you had some business difficulties, but you promised me an extra jar of sea moss gel as compensation which wasn't included in my parcel. Also, I was unable to use your email address... See more

Rated 3 out of 5 stars

Awful company. Order placed 3rd September. It’s now 18th Oct. No product, no refund and only 1 email to say ‘sorry’ with £10 added to my account, told my order will be shipped. Still nothing. Don’t... See more

Rated 3 out of 5 stars

I think this company has been taken over by new people, used this company for nearly 2 years, only from november have I had problems with them. Normally reliable but I have done two orders on 4th nove... See more


Company details

  1. Vitamin and Supplements Store
  2. Food Processing Company
  3. Food Producer
  4. Herbal Medicine Store
  5. Herbalist

Written by the company

We at Sea Moss UK are inspired purely by nature and motivated through conscious living. Our Sea Moss is packed with the essential nutrients which is perfect for our bodies to thrive and survive on Our founders set up Sea Moss UK when they went through a personal journey of growth and discovered the powers our body and mind can have. Sea Moss played a huge part in this We produce all of our gels with distilled water to ensure that our products are entirely free from any water pollutants and heavy metals. More importantly our Sea Moss is wildcrafted directly from the waters in St. Lucia


Contact info

2.2

Poor

TrustScore 2 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(361)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I use this company regularly

I use this company regularly, I had an issue with my product which was quickly resolved, person I spoke to was polite and understanding and managed to sort it out the issue rapidly, I would recommend this company..

4 November 2023
Rated 5 out of 5 stars

Great service as usual been using these…

Great service as usual been using these for a couple of years now I wouldn't go with anyone else. Amazing customer service and quick shipping. Brilliant thank you

6 November 2023
Sea Moss UK logo

Reply from Sea Moss UK

Thank you so much for your glowing review! We truly appreciate your loyalty and are thrilled to hear that our service has consistently met your expectations over the past couple of years. Providing excellent customer service and quick shipping is always our top priority, and we're delighted to know that we've been able to deliver on that for you. We look forward to serving you for many more years to come. If there's anything specific you love about our service or if you have any suggestions for improvement, feel free to share. Your feedback is invaluable to us. Thanks again for choosing us and taking the time to share your positive experience!

Rated 5 out of 5 stars

Always prompt and efficient service

Always prompt and efficient service - thank you

16 October 2023
Sea Moss UK logo

Reply from Sea Moss UK

Thank you for taking the time to share your positive experience with our service! We're delighted to hear that our prompt and efficient service has met your expectations. Customer satisfaction is our top priority, and we appreciate your recognition of our efforts. If there's anything specific you appreciate about our service or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and look forward to continuing to provide you with top-notch service. Thanks again for choosing us, and we're here for you whenever you need assistance!

Rated 5 out of 5 stars

I’ve had psoriasis for 19 year and had…

I’ve had psoriasis for 19 year and had all different types of steroids, methotrexate and light therapy nothing seemed to work but after a week or two I noticed a big difference- now it’s nearly gone- it’s amazing- it’s horrible trying to swallow it but so worth it 🩵

2 October 2023
Sea Moss UK logo

Reply from Sea Moss UK

We're truly touched to hear about your positive experience, and we're thrilled to have played a part in improving your psoriasis symptoms. It's wonderful that you've noticed such a significant difference in just a week or two. We understand the challenges that come with managing psoriasis, and we're grateful to have been able to contribute to your well-being.

Your feedback means a lot to us, and we're here to support you on your health journey. If you ever have any questions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. Thank you for choosing our product, and we're so glad to hear about the positive impact it has had on your life. Wishing you continued health and well-being! 🌿

Rated 5 out of 5 stars

Fantastic company with good products.

Fantastic company with good products.
Website easy to use with a good reward system.
Any queries ( only had 1 ) dealt with super efficiently.
I use Sea Moss gel and Capsules, benefits greatly towards my skin hair nails and overall general health.

23 October 2023
Sea Moss UK logo

Reply from Sea Moss UK

Thank you so much for your fantastic review! We're delighted to hear that you find our company and products to be of high quality. It's wonderful to know that our website is user-friendly and that you appreciate our reward system.

We're especially pleased to hear about the positive impact of our Sea Moss gel and capsules on your skin, hair, nails, and overall health. Your well-being is our priority, and we're thrilled that our products have contributed positively to your health journey.

Rated 5 out of 5 stars

Always great effective products and…

Always great effective products and service. Been on the burdock and bladderwrack capsules for like 6 months or more now.

16 October 2023
Sea Moss UK logo

Reply from Sea Moss UK

Thank you for your wonderful review! We're thrilled to hear that you've been enjoying our products and have found them to be effective. It's fantastic that you've been using the burdock and bladderwrack capsules for over six months, and we appreciate your continued trust in our brand.

Rated 5 out of 5 stars

World class as always

World class as always. Arrived sooner than advertised as normal. The gels make a huge difference. I always reccomend it to as many people as possible.

11 October 2023
Sea Moss UK logo

Reply from Sea Moss UK

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you consider our products and service to be world-class. It's fantastic that your order arrived sooner than expected, and we're delighted that the gels have made a significant difference for you.

Your recommendations mean a lot to us, and we appreciate you spreading the word about our products. We're grateful for your continued support and trust in our brand. Here's to your health and well-being! 🌟

Rated 5 out of 5 stars

I’ve been taking this for over a year…

I’ve been taking this for over a year now. I’ve never felt so good. I have more energy. My hair & nails are growing so fast. I put it on my face over night. My skin looks beautiful (even if I do say so myself) I wouldn’t be without it. Definitely recommend 10/10 from me

29 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look