Sealy UK Reviews 

1,535
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of their products, especially mattresses, which many describe as comfortable and supportive. Customers often highlight the excellent service received, from knowledgeable sales staff who assist in choosing the right product, to professional and friendly delivery teams. The delivery service is consistently noted for its efficiency, with many appreciating the option to track their order and the helpfulness of the delivery personnel in setting up new items and removing old ones. However, some customers also noted issues with product durability, experiencing problems like mattresses sinking or developing bulges after only a few months of use, leading to discomfort and disappointment. A few other people also felt that the firmness of certain mattresses did not match their expectations or showroom experience, causing pain and requiring additional purchases like expensive toppers. There were also isolated complaints regarding delivery experiences, including damaged property during installation, delivery personnel not assembling beds, or not removing old items as promised.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the mattresses as well-made... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting its efficiency and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent and professional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought our Sealy mattress at Keens Belfast - it is definitely the best and most comfy mattress we have ever owned ! Although it is a bit more expensive for a Sealy it was worth the expense as in th... See more

Rated 5 out of 5 stars

The delivery service was as suggested the evening before. Also able to track the van's journey which was very useful. The 2 young men were professional and friendly, also taking the old one away was... See more

Rated 5 out of 5 stars

Wonderfully supportive mattress with a firm edge that doesn’t sag when you sit on the edges or roll out of bed. Haven’t slept so well in years. Quick delivery and very professional service getting the... See more

Company replied

Rated 5 out of 5 stars

Although we didn't buy the mattress direct from Sealy on what probably could be considered as a budget price (although it was on a more than 50% off lightning deal) the quality of the mattress is cert... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,535)

398 reviews in the last 12 months

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Rated 5 out of 5 stars

The customer service was superb

The customer service was superb, honoured the warranty without any qualms
Cannot fault the replacement mattress and the egg staff involved

4 March 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review. We really appreciate your feedback.

Rated 5 out of 5 stars

Following a five week Cunard Cruise

Following a five week Cunard Cruise, I discovered that the really comfortable mattress in my cabin was made by Sealy and were available directly from the factory.
The Cunarder mattress is super comfortable and I am getting a very good nights sleep.
Highly recommended.

2 March 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your lovely review

Rated 1 out of 5 stars

Got our posturepedic mattress from qvc

Got our posturepedic mattress from qvc. Was promised white glove delivery.
2 apes turned up. Struggled to get the mattress up the stairs. They damaged the house getting it up. They Didn't have any tools so couldn't even put the bed together. They asked me wife which way she wanted the mattress going....They didn't want to take the old bed away or the new beds packaging. My wife was on her own and felt very intimidated by the delivery men. I came home and had to put the headboard, bed and mattress together with a bad back which is why we got the mattress and white glove delivery in the first place. So all in all very disappointed by the experience.
Ps. Mattress amazing. No back pain since.

20 February 2026
Sealy UK logo

Reply from Sealy UK

Hi Josh

Thank you for your review.

We're really sorry to hear of your delivery experience, please accept our apologies. We'd really like to look into this further and discuss with our delivery partner as this is not the level of service we expect for our customers.

Please get in touch with us at customercare@sealy.co.uk with details of your order and we will investigate further.

We're very pleased you're happy with your new mattress :)

Best wishes
Sealy UK

Rated 5 out of 5 stars

My purchase of the Sealy Turin Plush…

My purchase of the Sealy Turin Plush mattress and divan base bed is an excellent choice. It is very comfortable and has good support.
Dave at the Blandford Furniture Bazaar Bed Shop gave excellent advice and service. I can thoroughly recommend this bed and the shop.

20 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your lovely review Brian.

Dave is extremely knowledgeable and we are very pleased to hear that you are happy with your choice :)

We hope you will be sleeping comfortably for a very long time.

Best Wishes
Sealy UK

Rated 3 out of 5 stars

Within two months The mattress has…

Within two months The mattress has already started to lose it’s firmness.

26 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review.

We're sorry to learn of your concerns and apologise for any disappointment.

If you believe there may be a problem with your mattress, please do get in touch with the retailer and they will investigate further.

If you need any further assistance please contact us at customercare@sealy.co.uk

Best wishes
Sealy UK

Rated 5 out of 5 stars

Top comfort

Comfortable, soft & firm, just what my body needs. This mattress is great because i don't need to turn it over.

24 February 2026
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Reply from Sealy UK

Thank you for taking the time to leave a review

Rated 5 out of 5 stars

Really comfortable

Our new mattress is very comfortable really thick & good quality. Still very new so hoping it will do us a good few years!

18 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review

Rated 5 out of 5 stars

Superior quality and comfort

Superior mattress, quality design and beautifully made. The comfort is sublime and my body is well supported. This is my second sealy mattress and they stand the test of time. Well worth the money for a quality sleep

23 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your 5* review

Rated 4 out of 5 stars

Almost Perfect

Would have given 5 stars, but one of the head board connections was broken on the bed base, so had to wait a while for a replacement, bed was usable though.

15 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review.

We're sorry to hear of the problem you experienced and apologise for any inconvenience caused.

Best wishes
Sealy UK

Rated 5 out of 5 stars

Excellent quality mattress

Excellent quality mattress
Comfy and exactly as wa shown in the show room - could be more pleasing on the eye , but excellent quality - and yes would recommend

20 February 2026
Sealy UK logo

Reply from Sealy UK

Thank you for your review

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