Never had issues when purchasing diamonds here but sometimes it says fail purchase idk why I chose the diamond tags and it won't works but Atleast the deal her ewse actually good too
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The transactions are pretty smooth and easily manageable. The website is also not cluttered with annoying ads & a very user-friendly interface.
Company replied
Customer service greatly improved. Been using since 2023, and currently I am satisfied. I always use mobile recharge and yesterday (nov252025) i accidentally chose a wrong network. Payment has already... See more
Company replied
the price is around 20% cheaper, customer service was amazing, and i mean AMAZING. Makes me want to spend money on the game. Getting the grasp of using 2 sites and link copy paste was a bit confusin... See more
Company replied
Company details
Written by the company
SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.
Contact info
69, Jalan Raja Omar, Taman Ria Jaya,, 32000, Sitiawan, Malaysia
- +60-124023320
- helper@seagm.com
- seagm.com
4.1
Great
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Appalling
Used them for years for topping up. All of a sudden my account was suspended they didn't tell me why. Asked for me to provide ID. I asked if allow driving license they said yes. Then they changed their mind and said also need passport. Everything reeks of illegal practises and identity theft. I warn anyone to refuse to do business with such shady practises who clearly changes their rules by the second. Especially when it does not state on their website at all that they would do such a thing. Also no other business online big or small requires such verification that needs passport. Again identity theft is a concern even though they said it's only for information and security.
16 February 2026
Unprompted review
Reply from SEAGM
Hi, Jay Chan. We’re truly sorry for the frustration this has caused. Your security is very important to us, and sometimes additional verification is needed to protect accounts. We understand how confusing this can feel and apologise for any mixed messages.
All personal information is kept safe and only used for verification. Our team would be happy to guide you through the process and get your account back on track. Please reach out to us at helper@seagm.com
For any privacy concerns, you may refer here: https://www.seagm.com/document/privacypolicy
Thank you for your patience and understanding.
Sangat inda
16 February 2026
Unprompted review
Reply from SEAGM
Thank you so much for your lovely comment, Antoncuybae!
We’re thrilled to hear that you had a great experience with SEAGM. Your support means a lot to us, and we’ll keep working hard to provide excellent service every time.
Good service and always helpful 👍
16 February 2026
Unprompted review
Reply from SEAGM
We truly appreciate your kind feedback, Anas Ishtay!
It’s wonderful to know that you find our service helpful and dependable. Providing friendly, responsive support is something we always strive for at SEAGM.
Thank you for your support. We’re always here whenever you need us!
I bought something from seagm but never…
I bought something from seagm but never received it. But the refund is really great! I love the customer service very good! They refunded me! Been using them for a year now
14 February 2026
Unprompted review
Reply from SEAGM
Thank you so much for your amazing 5-star review, KAngel! ⭐
We’re truly sorry to hear that your order didn’t arrive as expected, but we’re really glad our support team was able to step in quickly and make things right for you. Your satisfaction is always our top priority.
It means a lot to us that you’ve been using SEAGM for over a year.
Your continued trust and support truly motivate us to keep improving every day. If you ever need assistance in the future, we’ll always be here to help. Thanks again for being part of our community!
I’m not receive my order
13 February 2026
Unprompted review
Reply from SEAGM
Hi, Fawad Khan. We’re really sorry to hear that you haven’t received your order. We understand how frustrating that must be.
Could you please reach out to us via LiveChat and provide your order number and details? Our support team will review the status immediately and assist you as soon as possible.
We appreciate your patience and look forward to resolving this for you promptly.
Happy to pay
13 February 2026
Unprompted review
Reply from SEAGM
Hi, HowDy Chu. Thank you so much for your 5-star review! We’re really glad to hear you’re happy with your experience and feel it was worth it. Your support means a lot to our team, and we’ll continue working hard to provide great value and service every time.
Looking forward to welcoming you again! 😊
Reply from SEAGM
Hello, Mani Goraya. Thank you! We’re glad you feel confident in our service. Your trust means a lot to us!
fast and efficient!
12 February 2026
Unprompted review
Reply from SEAGM
Hello, G WEI. Thank you! We’re happy to hear everything was quick and seamless for you. We appreciate your support!
Reply from SEAGM
Hiiii Jambal$ Bymbadorj&! Thanks for the awesome vibe and support! We truly appreciate you and can’t wait to see you again soon!
Trusted and satisfying 🫶
12 February 2026
Unprompted review
Reply from SEAGM
Hello, yara Yza. Thank you so much for your kind words!
We’re truly grateful for your trust and thrilled to hear you had a satisfying experience. Your support means the world to us, and we look forward to serving you again soon!
Reply from SEAGM
Hello, Harka Bahadur Paudel. Thank you so much for your kind words and 5-star review! We truly appreciate your support and are glad you had a great experience.
Reply from SEAGM
Hello, Samreth Sokpagna. Thank you for the 5-star review! We really appreciate your kind words and are glad you’re happy with our service.
I paid for a crypto voucher but…
I paid for a crypto voucher but couldn't provide 'payment verification'. I went on their Live Chat, provided my order number and they refunded me within seconds.
9 February 2026
Unprompted review
Reply from SEAGM
Hello, Steve Anderson. Thank you for your 5-star review! We’re glad our LiveChat team could assist you quickly and process the refund right away. We appreciate you sharing your experience and for choosing our service.
everything is good 😊
9 February 2026
Unprompted review
Reply from SEAGM
Hello, Uwais Ismail. Thank you for your 5-star review. We appreciate your support and are delighted to hear you had a positive experience. We look forward to serving you again.
bought multiple times
bought multiple times, and also got a quick successful refund, great customer service too, shout out to Forrester, great customer service.
8 February 2025
Unprompted review
Reply from SEAGM
Hello, Azzie Lazzie. Thank you for your 5-star review.
We are pleased to hear that you are satisfied with our customer service. Should you require any assistance in the future, our LiveChat support team is always available to help.
Thank you for choosing SEAGM.
They ask for KYC when you just buy a…
They ask for KYC when you just buy a gift card, weird. Taking selfie with passport and date written, bank card photo. Very bad experience.
8 February 2026
Unprompted review
Reply from SEAGM
Hi, Sintia. We’re sorry to hear about your experience and truly appreciate you sharing your concerns.
We understand that the identity verification (KYC) process can feel intrusive, and we regret if it made you uncomfortable. Please know that this process is implemented to comply with regulatory requirements and to protect both our users and the platform from fraud and unauthorised activities. The information requested is strictly for verification and security purposes only.
That said, we value your feedback and will continue reviewing our processes to ensure they remain as respectful and streamlined as possible. If you’d like us to review your case further or clarify any part of the verification process, you’re welcome to reach out to our support team at helper@seagm.com
You can also find more details about our identity verification here:
https://help.seagm.com/hc/en-us/articles/13705937977113-FAQs-SEAGM-Account-Identity-Verification
Thank you for your past support, and we’re sorry to see you go. We hope to have the opportunity to serve you better in the future.
Reply from SEAGM
Hello, khodor El-Mougharbel. Thank you so much! We really appreciate your kind words and are glad you had a great experience.
emily is so good😘😘
7 February 2026
Unprompted review
Reply from SEAGM
Hi, Huiying. Thank you for your kind words! We’re glad our customer service could provide you with a positive experience. Your support is truly appreciated.
Reply from SEAGM
Hello, Onong Duanah. Thank you for your 5-star review.
We are pleased to hear that you are satisfied with our customer service. Should you require any assistance in the future, our LiveChat support team is always available to help.
Thank you for choosing SEAGM.
so good I use seagm all the time
7 February 2026
Unprompted review
Reply from SEAGM
Hello, Mihai. Thank you so much! We really appreciate your kind words and are glad you had a great experience.
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