SDHC private GP service is really excellent. Easy to book an appointment when you need it, and great to see a very professional GP who has the skills to sort out your medical problems, and the time to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot rate this practice highly enough. I have had a few issues with my weight loss journey. Each time there was a problem I received advice and support from both doctors and nurses. I couldn’t be... See more
Company replied
My appointment this morning was everything I could have wished for. A doctor who listened to me carefully and who offered me several options for my problem. He was kind and caring. Receptionists wer... See more
Company replied
It was like doctoring used to be. Time to explain the problem and its history, I was listened to and made to feel like a participant in the process. The GP’s examination and conclusions were share... See more
Company replied
Company details
Written by the company
Through our NHS and private GP services, we want our patients to experience the best possible health and wellbeing. Our private services aim to offer the same high quality and value as our NHS services with greater accessibility and time for those able to pay.
Contact info
Hillbrow Health and Wellbeing, 1 Denton Road, BN20 7SS, Eastbourne, United Kingdom
- 01323 402790
- privatehealth@sdhc.org.uk
- sdhc.org.uk
4.8
Excellent
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dr Malak is a competent and lovely GP
Dr Malak is knowledgeable, kind, and patient. We have great faith in her and value her continuity of care.
6 July 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for your kind feedback. We are delighted to hear that you have found Dr Malak knowledgeable, patient and caring, and that you value the continuity of care she provides. We will be pleased to share your comments with her.
Always extremely careing and responsive…
Always extremely careing and responsive and take a patients wellbeing seriously
30 June 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for your kind feedback. We’re really pleased to hear that you have found the team caring, responsive and attentive to patients’ wellbeing.
Your comments mean a great deal to us and will be shared with colleagues. Thank you for taking the time to let us know about your experience.
A fantastic place with amazing people…
A fantastic place with amazing people who care and help you to get the care you need and deserve, i would be lost without them each time ive had to go nothing is too much trouble and they are very accomodating and kind all the staff are Fab .
Thank you so much
K .WILKES.
24 June 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you so much for your kind words.
We are delighted to hear that you have felt cared for, supported and listened to by our team. It means a great deal to know that staff have been kind, accommodating and helpful when you have needed care.
Your feedback will be shared with the team, who will really appreciate it. Thank you again for taking the time to let us know about your experience.
Great service
Ease of booking an appointment with a GP and seeing a doctor that really listens and really cares.
19 June 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for sharing your feedback, we are pleased to hear the service you received met your expectations.
Fantastic service
Fantastic service - spent time listening to me - diagnosed issue
16 June 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for your kind feedback. We’re really pleased to hear that you felt listened to and that your issue was diagnosed during your appointment. We’ll share your comments with the team, who will appreciate knowing their care made a positive difference.
Marvellous and friendly professionalism.
Marvellous and friendly professionalism.
2 June 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for your lovely feedback.
We are delighted to hear that you experienced such friendly professionalism during your visit. Our team works hard to provide high-quality care while making patients feel welcome, respected and supported, so it is wonderful to know this was reflected in your experience.
We greatly appreciate you taking the time to share your comments and will pass your kind words on to the team.
Seen right on time as usual
Seen right on time as usual. Miriam Malak is a superb doctor, very encouraging and friendly. Excellent experience.
1 June 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for taking the time to leave such kind feedback.
We are delighted to hear that you were seen on time and had an excellent experience. It is especially pleasing to know that Dr Malak made such a positive impression.
We will be sure to share your comments with Dr Malak and the wider team.
Thank you again for your support and for choosing our service.
Excellent Service
The appointment was not rushed and was very thorough with time to discuss issues that were important.
20 May 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for taking the time to share your feedback.
We are very pleased to hear that you had a positive experience during your consultation.
An excellent consultation
I was seen by a nice efficient young doctor, there was no rush, he listened to what I had to say and gave me lots of tips to help me. I highly recommend this service.
2 May 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for taking the time to share your feedback.
We are very pleased to hear that you had a positive experience during your consultation. It is encouraging to know that you felt listened to, supported, and not rushed, and that the doctor was able to provide helpful advice.
Your recommendation is greatly appreciated and will be shared with the team.
Dr Malak always takes time in…
Dr Malak always takes time in consultation
30 April 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for sharing your feedback.
We are very pleased to hear about your positive experience with Dr Malak. It is encouraging to know that you felt the consultation was unhurried and that time was taken to listen and support you appropriately.
We will ensure your kind comments are shared with Dr Malak and the wider team.
Dr Darboe was so friendly and helpful
Dr Darboe was so friendly and helpful. It was great!!
25 April 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for taking the time to share your experience. We’re so pleased to hear that Dr Darboe was friendly and helpful, and that you had such a positive visit. Your feedback means a lot and will be shared with the team.
Debbie was great
Debbie was great, gave me confidence to continue and increase my dose to a full dose and looking forward to the feedback a month from now, fingers crossed, going well so far!
14 April 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for taking the time to share your feedback.
We are very pleased to hear that Debbie provided such supportive care.
We will ensure your kind comments are shared with Debbie.
Efficient
Quick response to request for appointments. Timely follow up to emails. Pleasant people. Supportive GP.
24 March 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for your kind feedback. We are very pleased to hear that you found our appointment responses efficient and timely, and that our team came across as pleasant and supportive. It is especially encouraging to know that your GP made a positive difference to your experience. We really appreciate you taking the time to share this.
Excellent clinical service
Excellent clinical service. It was a bit disconcerting to arrive at the suggested 15 minutes early to find everything locked up. But the GP arrived on time
15 March 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you very much for taking the time to leave your feedback. We are delighted to hear that you found the clinical care to be of an excellent standard.
We sincerely apologise for any concern caused when you arrived early and found the building locked. On occasion, the site may not be opened until shortly before the first scheduled appointment, and we fully appreciate that this may have felt unsettling. Thank you for bringing this to our attention.
We are currently reviewing our patient communications to ensure that this information is made clearer in advance, so that expectations are fully aligned for future visits.
We are grateful for your comments, and we appreciate you helping us continue to improve the experience we provide to all patients.
Kind, supportive, understanding, caring !
Kind, supportive, understanding, caring. Ten out of ten every time.
3 March 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you so much for your generous words. It truly means a great deal to hear that you’ve felt met with kindness, support and understanding each time you’ve been in touch with us.
We’re very grateful you took the time to share this feedback. Providing care that is compassionate, respectful and centred around each person is what we strive for every day, and your comments will be shared with the team.
Thank you again for your trust and encouragement.
Friendly staff
Friendly staff, very thorough and professional consultation, very good after care. Thoroughly recommended.
3 March 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that you found the team friendly, your consultation thorough and professional, and the aftercare helpful. Providing care that feels both welcoming and clinically robust is very important to us, so it’s encouraging to know this came across in your visit.
We’re grateful for your recommendation and for your trust in our service.
Good partner for weight loss
Thorough, detailed interview to validate suitability of drug and appropriateness for me!
Coaching of how to use the delivery mechanism was hands on and precise.
If you are looking for partner to hold your hand through weight loss these guys certainly start off with my vote, but I have only just started the journey.
24 February 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for sharing your experience with us. It’s great to hear that your consultation felt thorough and supportive. We’re committed to care, respect, and empathy, so it means a lot to know you felt well guided and confident as you began treatment.
Our team takes accountability seriously, which is why we focus on clear explanations, safe use of medication, and empowering you with the information you need.
We’re pleased to have made a positive start to your journey and will continue to support you every step of the way.
Professional
Professional, speedy response times, full explanations, gave me confidence
10 February 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for your positive feedback. We are pleased that you found the communication clear, timely, and reassuring.
out of hours GP
I was able to book an appointment for my son at a time that was convenient, The Dr was very thorough and took time to explain things and it was such a nice change not to be rushed with a Dr looking at the clock.
tests were done on the day and I had a battle with my NHS practice to get the results but when I phoned SDHC the lady was very helpful and found a solution
might not be affordable for self funding long term problems but as a one off was a great service that I would recommend
7 February 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for taking the time to share your feedback. We are pleased to hear that you were able to secure an appointment at a convenient time and that our GP provided a thorough and unhurried consultation.
Another very helpful and reassuring…
Another very helpful and reassuring appointment with Dr Lytton. Explanations simply answered to questions so it makes the visit most worthwhile
2 February 2026
Unprompted review
Reply from SDHC Private GP Service
Thank you for sharing your feedback. We are pleased to hear that you had another helpful and reassuring appointment with Dr Lytton. It is wonderful to know that the explanations provided were clear and that your questions were thoroughly answered.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.