Excellent service from Screen4 last week. Dropped off my sample at the drop box in Barnsley soon after 9am Wednesday morning. Exceptionally helpful receptionist informed me the courier would be... See more
Company replied
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See what reviewers are saying
After being let down by Randox and needing a PCR test for a trip to Morocco we booked the test and it arrived the following day as promised. We did the test and as we didn’t want to rely on the post o... See more
Company replied
Due to a mistake I made in my booking for two PCR Tests I needed to urgently re schedule my test, I must admit I was very distressed and was struggling with the online booking site. I called the te... See more
Company replied
Great Service form Robert to help me reschedule pre-departure PCR tests for both myself and my wife when the on-line system could not help. He was calm and reassuring throughout, listened well to what... See more
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Company details
Written by the company
****To All Our Existing and Potential New Customers**** For general enquiries Please visit our website – www.screen4.org – which contains an extensive range of information relating to all aspects of our testing process and will answer all general enquiries. Please be aware that our contact channels are experiencing a high volume of interest which is affecting our current wait times. Please only contact us if you have an urgent issue that cannot be resolved using our website. Kind Regards Screen4 Customer Service Team
Contact info
17 Middlewoods Way, S71 3HR, Barnsley, United Kingdom
- 01226 654654
- covid19@screen4.org
- screen4.org
Helpful & Efficient
Sophie was super helpful in resolving an issue I had with creating an account. She acted quickly and efficiently to fix the problem and has alleviated any stress and worry it caused in the run up to our travel. Thankyou so much Sophie!
16 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Deanne,
Glad to hear your experience when using Screen4 was a good one.
We really appreciate you taking the time to leave a review, highlighting the service you received from our team member, Sophie.
We look forward to assisting you again in the future, should you need our support.
Kind Regards
Mark
PCR test
I had a query regarding delivery of a PCR test and Jamie was very helpful and resolved my query straight away
14 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Janet,
Glad to hear your experience when using Screen4 was a good one.
We really appreciate you taking the time to leave a review, highlighting the service you received from our team member, Jamie.
We look forward to assisting you again in the future, should you need our support.
Kind Regards
Mark
I was having problems with the app so…
I was having problems with the app so contacted the hope line and chatted with Sophie who very helpfully changed my appointment for me. She was very polite, efficient and supportive. Thanks Sophie
14 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Kayb,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Extremely helpful
Jamie provided excellent, detailed advice. Extremely helpful in these stressful times.
12 March 2022
Unprompted review
Reply from Screen4
Good Morning Tony,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
Great service
I never used the chat with this company before but it was great. Jamie provided all the answered I needed, plus the information about how to contact the clinic (phone number and address as well). Very pleased with it.
11 March 2022
Unprompted review
Reply from Screen4
Good Morning Leda,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
The Customer Service agent Jamie…
The Customer Service agent Jamie Mcgrath was incredible.He was kind, efficient and I can't thank him enough for a job well done.
9 March 2022
Unprompted review
Reply from Screen4
Good Morning Jen,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
Very helpful
8 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Stephanie,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
Jamie was quick to respond to my query…
Jamie was quick to respond to my query and resolved it within minutes
8 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Lucy,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
Jamie was massively helpful
Jamie was massively helpful with my on line chat enquiry and sorted my concern really quickly and efficiently.
7 March 2022
Unprompted review
Reply from Screen4
Good Morning Ian,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
Jamie was really helpful with my…
Jamie was really helpful with my queries regarding my PCR test
7 March 2022
Unprompted review
Reply from Screen4
Good Morning Anne,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
Excellent Service - Highly Recommend
After being let down by Randox and needing a PCR test for a trip to Morocco we booked the test and it arrived the following day as promised. We did the test and as we didn’t want to rely on the post on a Saturday we drove the 30 miles to Barnsley and dropped off our tests. The results arrived the following day…….no issue and we would recommend them for future trips if PCR tests are still required
6 March 2022
Unprompted review
Reply from Screen4
Good Morning,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had and the time you have taken to review our service, we hope you choose to use us again in the future.
Kind Regards
Jamie
If I could give 0 stars, I would!!
Well, what can I say other that I would NEVER EVER use this company again and most certainly would not recommend to anyone. I was flying to Morocco where a pre departure pcr test is required 48hours before travel and this company was recommended by TUI (what a joke!) I took the test exactly 48 hours before and immediately posted back in the pre paid envelope. Results didn’t come back until the day after id arrived in Morocco. The exact same happened to my friend I was travelling with who also used the same service. Id called up before my departure and they advised there was nothing they could do as they hadn’t received it! Why don’t they use a same day tracked service then in order to guarantee return in time!? When I asked for a refund as I didn’t need the result anymore, I had to frantically go and pay over the odds for a 4 hour test, but they refused. Please do yourselves a favour and do not use this company.
4 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Annie,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box).
We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
sophie did a very good job of sorting…
sophie did a very good job of sorting out my details today well done
4 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Brian,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Live chat
I’ve just had a live chat with one of your colleagues jamie, he was so helpful and polite. Thanks for all his help and advice with my upcoming trip.. Jamie your a star ⭐️
3 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Clare,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Jamie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Sophie
Long wait but then excellent service.
Took a long time for the call to be put through, but once it was answered the service was excellent. I talked to Sophie who understood exactly what I needed and her advice was accurate clear and precise. Her follow up was just as good, she looked out for the E-mail she requested and when she had made the corrections she sent a confirmation as promised. Thank you.
2 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Robert,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
All great Sophie was very helpful
2 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Abdelhafid,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Sophie Sanders has been very helpful…
Sophie Sanders has been very helpful and prompt in replying. Very pleased with the service and her attitude.
2 March 2022
Unprompted review
Reply from Screen4
Good Afternoon Lucie,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
answered my question really quickly and…
answered my question really quickly and was very polite
28 February 2022
Unprompted review
Reply from Screen4
Good Morning Terry,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Fantastic Service
Fantastic service from Matthew at Screen4 Barnsley. Our airline has made 2 changes to our booking and Screen4 have sorted out our COVID testing with no problem.
Thank you
27 February 2022
Unprompted review
Reply from Screen4
Good Morning Gillian,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Matthew and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Really helpful and knowledgeable live…
Really helpful and knowledgeable live chat service and usefully empowered to take action where required. I would have struggled to complete without it. Much better than hanging on to a phone waiting for it to be answered.
27 February 2022
Unprompted review
Reply from Screen4
Good Morning Brian,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Sophie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
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