Scotts Lawn and Garden Products Reviews 36

not good they keep mixing the seed with some cheap crap then when it gets sunburn it doesnt grow back even when watered properly for those conditions. the products they make are weak and the directions are very vague the weed and feed says as per the safety it could only be used legally a few times a year but i have to use this thing every 6 weeks for it to be effective so it sucks their products are very weak no good I have been using this for 8 years i will now abandon this product.

I set up an on-line annual account with Scotts.com and then called to confirm. Was confirmed order went through and said they would begin sending me the products in September. Called today 9/13 to see when they will be shipping my Fall application and I was told my account was cancelled with no explanation as to why. When I spoke to a customer service manager I got no help. I will never buy a Scotts product again.

1. Seven boxes each weighing 40-50 lbs arrived last week instead of 2bags for the Fall Application.
2. After some back and forth and 2 sets of return labels I was told UPS would pick them up.
3. I threw out my back which had been fused surgically dragging the boxes under cover to keep them dry.
4. UPS never showed up and said no pick up had been scheduled. They told me I had to take the 7 boxes to one of their stores.
5. I threw my back out a 2nd time lifting the boxes in and out of my car.
6. The only response from Scotts was asking me what more they could do for me. I think they meant TO me.
Pathetic customer service.

I’ve had a lawn care company for 16 years. Thought I’d save time and get grass seed at Costco since I was there. Worst seed I’ve ever tried and I’ve used a few. Contacted customer service and they don’t stand behind their product. Bottom line garbage product and garbage customer service. If you want results use what the sod farmers and seed farmers use. DLF PICKSEED TURF is by far a better product. 10 times better quality. I’ll never use any Scott’s products again in my lifetime

Horrible customer service experience happening right now that's been going on for almost 4 months. Grass seed didn't respond the way it said it would following all directions. Took them up on their "No Quibble" guarantee. What a nightmare. After suggesting I did something wrong, they went a ahead and sent out a check after receiving all my receipts. That was in April. My check evidently got lost in the mail. After telling me they have to wait 30 days to make sure the check wasn't cashed, when 30 days was up they said now they have to wait for confirmation of the voided check which will take 2 more weeks. Then they said they would send it out after that. I don't trust that I will get the check in the mail and asked if they can send it electronically and they obliged. I just wish they would've done that in the first place...

I have followed a Scott's recommendation lawn program for several years and am reasonably pleased with the results. What I am not pleased with is almost every time I buy their product from a big box store (orange as well as blue) the product is damp and does not spread at the stipulated setting. I have tried drying it in a dehumidified space but it will not dry out. It has gotten so bad that from now on I plan to go to a small feed & grain store near me that sells a semi-generic brand of lawn products.

We purchased a broadcast spreader that did not function properly. They have a no quibble guarantee-for real! It was very easy to get a refund on our purchase. Very happy with our experience.

I have been a Scotts product user for over 30 years, but no longer!
Scotts lawn seed was a total failure when applied in spring and as directed. They lost my refund request and are now harnessing me about details and trying to avoid their so called " No Quibble Satisfaction Guarantee". I'm on my 3rd submission of documentation at this point and while they are testing my patience they will never defeat my resolve. Shame on you Scotts!

Earlier this spring season 2023, we purchased and applied Turf Builder Weed & Feed “clears our dandelions & clover - guaranteed*” 33.95lb bag. Followed directions accurately. A month later, dandelions and clover still actively growing, and no sign of the treated growth dying back.

Contacted Scotts for no-quibble product refund, something we’ve never done before in the 20+ years of buying and applying our Scotts 4 Step lawn care. Supplied the necessary details. No refund, but many emails requesting information that is none of their concern (they want to see all the personal purchases made on same receipt).

I never had read reviews on Scotts before, but apparently, this is typical.

Buyer beware.

Purchased a Scotts Bonus S fertilizer and followed the direction to a "T".
Not sure what your quality inspection is doing but they fell asleep on the job.

To make matters worse, customer service said they will not refund my money because I'm a consumer with a Pro account.

Buyer Beware! Been loyal for many years and maybe it is time to switch to Lesco.

Bought a Scotts drop fertilizer spreader. The axle rusted on it. I contacted Scotts They informed me that they do not supply the axle as a spare part. i have to throw the spreader out. Will not be buying one of these again.

I called Scott's last week and told their representative that I bought Scott's Turf Builder Winterguard Fall Weed and Feed and asked if it was okay for St Augustine grass. The person said Yes and told me the setting to use with my Scott's Spreader. We got a large rain so I called to ask if it washed out all the winterizer. I was told by representative 2 not to use this product on St Augustine and to water every 2 to 3 days to wash it out. No where on the bag does it say the grasses to avoid using on. I only discovered it accidentally after application on the internet. Also St Augustine is the main grass in our area - why sell it here?

Had an older fertilizer spreader that broke. Called Scotts and expected to order the part and the customer service was great. Not only did they help me verify the parts I needed, they shipped me a replacement part at no charge. I will always buy their products and I am impressed with their initial quality and their customer service if needed later.

I use the 4 step yearly and love it. It works like they say and I have beautiful lawn. The only thing I have noticed for the pass two years, is the product has been very lumpy. This year is the worst ever, it took me almost an hour to get all the lumps broken up by hand so it wouldn’t plug up my spreader.
Anyone know of a better way to break up lumps?
Great product, love it!

I will never purchase lawn care products from another company! I'll start by saying, every product I've purchased from Scott's has been great quality and worked as advertised. More than that the peace of mind of the Scott's guarantee is great! If you don't believe me go to thier website and look at the few bad reviews, they proactively offer to make it right! What other company does that? I love my Scott's products!

Beware..."Weed B Gon" by Ortho, a division of Scotts Miracle-Gro Company, will kill your lawn. I purchased this product at Home Depot two weeks before a wedding event at our home. The lawn was very healthy but had some crab grass and dandelions which I was wanting to kill before a wedding event in August. I applied the Weed B Gon two weeks before the event only to have it kill the lawn just days after spot spraying. This was an embarrassing event to say the least. I would never have used it had the packaging not said, “Won’t harm the lawn. Guaranteed”. Unfortunately I did use the product and had a very bad result that greatly took away from our event. After our event, I contacted Ortho by phone and spoke with a Fred who promised me that the lawn was not dead, that if I watered it for 3 weeks, it would revived. It has now been nearly a month since I spot treated my lawn with the "Weed B Gon" product. I was watering my lawn regularly before I treated it and even more so after the lawn started to die and there has been zero recovery. Ortho has offered to refund the cost of the product which I'm not interested in. I care about the thousands of dollars it is going to take to replace the lawn.

I plan to use my influence to get this product off the market or at the very least, put a major dent in the sales of it. PUT OUT THE WORD, ORTHO AND SCOTTS PRODUCTS ARE DANGEROUS FOR YOUR LAWN. THEY HAVE OFFERED NO HELP FOR RESTORING MY LAWN. AN IRRESPONSIBLE COMPANY.