Scottish Friendly Reviews 3,141

I've been talking to Scottish friendly via letter and then email for 7 months. I have received 3 different complaint references. I sent the original signed paperwork to them, only to then hear nothing. When chased they advised they had received the paperwork and had responded by post but sent it to the wrong address. When chasing them again I was told they needed the sort code and account number of the account this was to be paid into. I supplied a photo of these details from the Nationwide book of the person named in the bond. I was then told it needed to be on proper paperwork with address details confirming the account holder. Four attempts to get this from Nationwide was then rejected as i was told it needed to be a bank account. The person is 12. I have now been told they haven't a track of the original paperwork and asked I sign another form.
Incompetence.. the other reviews on Trustpilot show this isn't an isolated incident

Stay away from this company at all costs. They will give you a new bunch of BS every time you phone them. I have had the unlucky situation of having to deal with them for 2 months now and that was to just remove funds from my account. Generally they should be closed down

Did what I wanted

Spoke to someone called Scott. Really friendly, really helpful. Made the process of what I needed run smoothly. Happy customer ☺️

Excellent service!

Fantastic advice from Scott, friendly and extremely helpful.
All my issues have been resolved thank you.

Started Money Builder programme exactly 10 years ago.

Financial adviser said after 10 years there should be some growth.

Either product is poor, or fees high or both !

Not only that there is no growth, the surrender value was up to £1300 less than what 4 staff quoted.

Raised internal complaint. I can already guess what the outcome will be... :(

I wish I could give 0 stars.

I called the customer service to help me with some challenges I faced while setting up my application. I was thrilled at the patient and the attention given to me.

Very friendly customer service, very patient and understanding overall a very delightful experience.

I needed help reinstating a savings plan. The advisor was very patient and helpful which was much appreciated.

Used Scottish friendly in the past for accounts and never disappointed. The service is brilliant and so is the return on the accounts highly recommend

Just set up a couple of child ISAs - had some issues and received the most efficient and patient customer service experience from Anna. Very appreciative given my mistakes.

If there was a negative value I would give it. I have been trying to cash in a small pension for 6 MONTHS! I have be totally honest about my personal situation and about how much anxiety their time wasting is causing me. Today I sent an email to Steven McGee their CEO.
Yesterday I was promised my money would be will me by end of business yesterday or by this morning. NOTHING!!!!!!

The whole process of creating an account and starting to invest was smooth. It would have been nice to know where specifically the Climate Leaders Fund invests.

Easy access to set up on line which I appreciated as I find online set ups very frustrating this was easy

I completed my application on line , i found it very easy to complete and received my documents within a few days.

If I COULD GIVE - STARS IT WOULDN'T BE ENOUGH.
IM NOT GOING TO REPEAT MY 2 PREVIOUS POSTS.
BUT IN A NUTSHELL .........
THIS ALL STARTED 28TH APRIL
TODAY IS 13TH JUNE , STILL NO PENSION PAID TO ME , INVESTIGATION STILL ON GOING , ALMOST 7 WEEKS THEY HAVE HELD MY MONEY SINCE I REQUESTED TO CASH IN .
HAVE NOW GONE TO THE TOP (STEPHEN McGEE ) THE CEO OF SCOTTISH FRIENDLY . HE NEEDS TO KNOW HOW HIS CUSTOMERS ARE BEING TREATED & STOP IT HAPPENING TO ANY OTHER PENSIONERS.
ALSO DO NOT TAKE ANY NOTICE OF THE GENERIC REPLIES TO ANY OF THE POSTS FROM THE COMPANY , ITS NEGATIVE ACTION .

Been with scottish friendly a while now very good and enjoy saving fo my hols each year thanks

Scott Gilmore offered exceptional customer service and support in dealing with my son’s CTF . After over a month of email communications and misunderstanding, Scott offered incomparable service clearing up identification mishaps and effectively and efficiently resolved issues and was able to assist us. Very friendly and professional. Definitely a team asset. Thank you Scott.