SCOTTeVEST Reviews 

1,403
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their durability, quality, and innovative features, especially the numerous pockets that enhance organization and travel convenience. Many people also commend the exceptional customer service and staff, describing interactions as helpful, professional, and genuinely caring. Reviewers often note the team's proactive approach in resolving issues and ensuring satisfaction. However, some customers also noted concerns regarding product quality, with instances of items arriving damaged or developing tears and puckers after limited use. Additionally, a few other people felt that sizing guides were inaccurate, leading to garments that did not fit as expected and required multiple returns to find the correct size.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the excellent quality and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as excellent, proactive,... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the excellent quality of... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, dedication, and... See more

Order

Customers consistently note ambiguous experiences with order, with some reporting positive outcomes such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SCOTTeVESTs are on me every single day. The many pockets make carrying vital items easy and handy.... I have most all the colors and styles, been with the company since the beginning, and over the man... See more

Company replied

Rated 5 out of 5 stars

I’ve been blown away by how fantastic the company is. Every interaction I’ve had has been friendly, professional, and incredibly efficient. They respond quickly, follow up proactively, and always... See more

Company replied

Rated 5 out of 5 stars

The first vest shipped was lost by the shipping company. ScotteVest was so helpful, they looked after tracking the goods and shipped a replacement items promptly. In the era of AI agents, ScotteVest... See more

Company replied

Rated 5 out of 5 stars

At this point SCOTTeVEST didn’t just make a vest… you made tactical nurse armor. Lili walks into the hospital like she’s about to triage patients, survive a snowstorm, organize supply chain... See more

Company replied


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,403)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome online customer experience

I haven't tried a vest yet, but the online customer experience with Ethan was awesome, he couldn't have been more helpful!

30 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Jo, so glad Ethan was able to help. Thank you for the review!

Rated 5 out of 5 stars

Thank you Ethan

Thank you Ethan for your help and patience with me and my grandma. Always get an awesome client service with everyone in the live chat. They do everything to help us. Also Kelsey, who've been in the sample room to try a men coat to show me how it looks like on a women! Love you guys!

30 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Thank you for your review Kelly! I am glad Ethan was able to help you and your grandmother!

Rated 5 out of 5 stars

Customer service was very helpful in my…

Customer service was very helpful in my trying to order the right fitting products. We got it right the first time. And the vest and hoodie I ordered, although expensive, were of good quality, and durable, with loads of pockets! These items will become among my favorites. Now we just need more styles and colors.

30 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Bonne, glad you found the perfect fit! Buying online can be hard with sizing, so we ensure our customer service reps are experts.

Rated 5 out of 5 stars

Sarah is awesome

Sarah is awesome! I know we'll be thrilled with my husbands SCOTTeVEST when it arrives!

30 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

We hope your husband loves his new SCOTTeVEST! Thank you for the review.

Rated 5 out of 5 stars

The customer service team at SCOTTeVEST…

The customer service team at SCOTTeVEST IS TOPS! Sarah couldn’t have been more helpful helping me pick out the right size vests for a family function. She was professional, quick, cheerful and a such pleasure to deal with at the end of a long work day! Put a smile on my face. Wish every retailer had a CS team like this place!

30 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Isn't Sarah a rockstar? Thank you for the review.

Rated 5 out of 5 stars

I first was introduced to SCOTTeVEST…

I first was introduced to SCOTTeVEST through a newspaper article about nifty hiking gear. I bought the trench coat and i was in love. All those pockets! A few years go by and i see the hoodie. My favorite article of clothing with pockets! Thanks for making my birthday great.

29 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Kath, thank you for picking our pockets! Glad to hear you love your new hoodie.

Rated 5 out of 5 stars

Great service as always.

Great people to chat with about specs, etc to help make a decision. I travel over 50,000 miles alomost every year. I always wear my Scottevest vest. Looking forward to giving the pants a try when I fy an aitline with rediculously low weight allowances.

29 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Randy - glad to hear you loved chatting with us. Our in-house customer service team are absolute rockstars. Thank you for the review.

Rated 5 out of 5 stars

Awesome customer service!

Awesome customer service. Quick and very helpful in returning an item.

28 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Glad to hear your return/exchange process went so well! We aim to make it as streamlined as possible.

Rated 5 out of 5 stars

Sarah quickly resolved an issue with a…

Sarah quickly resolved an issue with a defective product. She did so in a friendly and professional way.

Plus Scottevest is THE best travel product out there. Hands down. IMO.

The QUEST vest has been my favorite "carry on bag", so to speak, for many trips. The best part is it doesn't count as a bag! The built in "back pack" pocket on the back is great for spur of the moment souvenir shopping at the airport...no room in your bag? No problem!!

28 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Glad to hear Sarah was such a customer service pro! Thank you for the review!

Rated 5 out of 5 stars

Perfect vest

As a disabled person this allows me to carry everything I need. Very comfortable. Fits very well. Arrived quickly and as described.

27 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Glad to hear John! Thanks for the 5 stars!!!

Rated 5 out of 5 stars

I am so pleased with your service

I am so pleased with your service. My just received jacket had a bad zipper. Of course I was disappointed, but when I called and talked to Kelsey, she couldn't have been nicer. I am very happy my new jacket will be shipped on Monday. I will definitely follow through and send the defective jacket back asap.
Again thank you ScotteVest and especially Kelsey for your courteous, fast service.
Kathy

24 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Glad Kelsey was able to help you out quickly! Thanks for the review Kathy!

Rated 5 out of 5 stars

Great customer service, as always

I had a good customer service experience, discussing the options for my returning and/or exchanging an item that didn't fit. The reps at SCOTTeVEST are always a pleasure to work with.

23 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Glad to hear, Kathy! Thank you for the review!

Rated 5 out of 5 stars

I have been promised an answer

I have been promised an answer, to my magnet in pocket question, by Ethan. Will take him at his word that he will talk to design team and get back to me....

22 August 2018
Unprompted review
SCOTTeVEST logo

Reply from SCOTTeVEST

Thanks Susan! I'm sure Ethan will provide you with amazing service.

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