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Company details
About Scorebuddy
Written by the company
Save time, improve agent performance and enhance customer experience.
A single platform that combines quality management, coaching & learning and advanced AI Analytics.
✔ Everything You Need for Quality Assessment - Scorebuddy streamlines QA evaluations across all communication channels calls, emails, and chat providing flexible scorecards and comprehensive reporting and dashboards.
✔ Scale your Contact Center QA with AI analytics, automatically analyising tickets, calls and chats. Use AI analytics to auto score performance on regulatory compliance, use of scripts, negative behaviors and empathy.
✔ Scorebuddy’s is the first QA platform to integrate a fully featured LMS; upload or create tailored courses, blend with live sessions and access Scorebuddy Academy™ a rich library of curated training content.
✔ Customer Sentiment Analysis - Scorebuddy has integrated quality management, with customer sentiment surveys, a survey builder that gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) post customer interaction. Track and report CSAT by team and agent and capture customer feedback.
Contact info
The Masonry, 151 - 156 Thomas St, The Liberties, Dublin,, D08 PY5E, Dublin, Ireland
- +353 1 (0) 410 0729
- dmcgeough@scorebuddyqa.com
- scorebuddyqa.com
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