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Scoop Insurance Reviews 

574
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who take the time to explain policy details thoroughly and help secure wonderful insurance rates. Consumers note that the overall process of setting up new coverage is exceptionally quick, completely seamless, and entirely hassle-free. Some people were dissatisfied with unexpected price increases and frustrating communication issues during policy renewals. Reviewers also mentioned feeling entirely unsupported by customer service when trying to resolve billing mistakes, additional fees, or administrative errors. A few individuals experienced long delays and difficulties getting proper assistance from representatives.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful representatives who provide... See more

Service

Clients share positive opinions on service, highlighting seamless processes and agents who explain policy... See more

Price

Customers had positive experiences with price, frequently highlighting significant savings on home and auto... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, easy, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more

Rated 5 out of 5 stars

Cassidy-Anne is wonderful. She followed up with me when my old policy was due and the process was smooth and seamless. Most of all she saved me several hundreds of dollars on my home & car policies. I... See more

Rated 5 out of 5 stars

Had a great experience with Scoop Insurance. Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me. Highly r... See more

Rated 5 out of 5 stars

After I have coverage with a company by over 10 years I found, Scoop Insurance. My save is a good 20% for Home and 2 cars. I recomend Scoop Insurance, they know very well they bussines and help m... See more


4.4

Excellent

TrustScore 4.5 out of 5

574 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(574)

361 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and straightforward

I recently had the pleasure of using Scoop Insurance, and I can confidently say my experience was excellent! From the moment I reached out for a quote, their customer service team was attentive and knowledgeable, guiding me through my options without any pressure. The process was incredibly smooth, and I appreciated their transparency regarding coverage details and pricing. When I had questions later on, they responded promptly and were always ready to assist. Overall, Scoop Insurance made the insurance experience hassle-free and pleasant—highly recommend them!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Guidance

I spoke with a fella named Nick at a very frustrating time and he was able to set me up with affordable insurance for my vehicle and home. His help made quite a difference at a time of confusion and grief.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Abdur was a great broker to work with

Abdur was a great broker to work with, he was kind and understanding and very transparent. It was my first time shopping for insurance, so it was definitely overwhelming and he made it very simple to understand and answered all my questions.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Scoop insurance got me a fantastic auto rate

Scoop insurance got me an excellent plan at an extremely good price they were able to help me insure a car while I was travelling on the road for a trip, Nicholas was extremely helpful and the rest of the customer service was 5 star ⭐️. I would highly recommend if you’re interested in good rates and packages at affordable options!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Scoop Insurance

The agent explain all options and the difference in great detail which made a decision easier to do.
She was very friendly and even called me back when I got home to complete the application.
Thank you Maria Mendoza!!!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Here's the Scoop Zeelia Rangel Rocks

Here is what made my experience great...Zeelia Rangel. Zeelia took customer service to the old days when it was up to the company and their employees to provide customer satisfaction not the other way around. Zeelia told me things that I should be asking for from my old Insurance Company. Zeelia made sure I was well taken care of. THANK YOU ZEELIA!!!!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

It was a great experience from start to…

It was a great experience from start to finish. The analysis was extremely helpful, and everything was explained clearly and thoroughly. They took the time to walk me through each step in detail, which made the entire process easy to understand and stress-free.

Most importantly, they helped me save a significant amount of money. I would highly recommend their service.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I received a follow up call after…going online to compare quotes.

I received a follow up call after completing an online insurance comparison quote. Avinash (agent) went over all details of the quote and answered all questions I asked. I tweaked coverage for both the home and auto coverage and was able to get coverage at a significant savings that was exactly the same as what I had. I will always recommend everyone to get comparison quotes. All paperwork was completed while on the phone and as a plus, this didn't take all day, in fact, it was all done and signed in under two hours!

13 May 2026
Unprompted review
Rated 4 out of 5 stars

Great staff

The staff were wonderful, specifically Shilaka who I dealt with. She helped me through getting a plan that worked for me within my budget.
It didn't go perfect but im satisfied and would reccommend.

13 May 2026
Unprompted review
Rated 4 out of 5 stars

Great service

I was new to using Scoops, not only was the service and help great. They found me the best deal on car insurance and gave me tips, advice and were very helpful. Id definitely use them again. Great service and staff.

14 May 2026
Unprompted review

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