The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The "experience" was good, not great. Delivery was at a good time but it would have been better if the driver was able to call or text me on arrival so that I didn't have to stand outside in the rain... See more
Company replied
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... See more
Company replied
This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... See more
Company replied
Company details
Written by the company
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contact info
20 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi Walter, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Driver called to discuss a small…
Driver called to discuss a small concern, he was lovely and delivered as requested.
10 November 2025
Reply from Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi Allan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
All delivered within the time slot
All delivered within the time slot , however previously I've had text message to say ' one stop away ' then ' your next' didn't get this time .
Driver was friendly.
10 November 2025
Reply from Sciensus
Hi Stephen, thank you for your feedback. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Reply from Sciensus
Hi Rob, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi TMG, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi Dilipkumar, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Reliable honest helpful.
I have always had a very good experience, my medication has always been believed on time,the drivers are very respectful and very helpful if I have and questions or need a new sharps bin, I get regular updates and I'm always kept informed.
4 November 2025
Reply from Sciensus
Hi T Cadman, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Poor communication between hospital
Poor communication between hospital, sciensus and the patient resulting in missed medication and flare up of illnesss due to medication not being administered/ delivered at the correct time. Shocking lack of urgency and extremely long delay in resolving the issue. Sciensus still haven’t sorted the problem nor have I received my medication to date which has resulted in 2 missed doses . This medication is very important to keep me in remission but sciensus do not seem to understand this.
I do not recommend this company as the service is shockingly bad.
8 November 2025
Unprompted review
Reply from Sciensus
Dear Nadia, we are concerned to learn that you have missed doses of your medication. We would like to resolve this for you urgently and we will then investigate what has happened. If you have not done so already, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Thank you, Anne
Always remind me when to reorder and…
Always remind me when to reorder and when to take me injections, also keep me updated by text on my delivery
29 October 2025
Reply from Sciensus
Hi Tracy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi Robert, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent service and very helpful
Excellent service and very helpful, polite staff all the time.
20 October 2025
Reply from Sciensus
Hi Uttra, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Sciencus app and service is 1st class
Sciencus app and service is 1st class, the app has so much to it, schedules, contacts etc, and delivery personnel are very polite and helpful, nowadays having app is so much easier to keep track, with new features etc added regularly.
I cant fault it, easy to use, an example for the rest to follow, well done its 5 stars from me.
5 November 2025
Reply from Sciensus
Hi Brian, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Really good delivery service
Really good delivery service. Lots of updates regarding delivery
5 November 2025
Reply from Sciensus
Hi Tracy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
On time delivery
On time delivery. Regular follow ups if not ordered.Easy app to order and tracking the medicine.
Great service.
5 November 2025
Reply from Sciensus
Hi Thasleem, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi Victoria, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Great service driver very pleasant …
Great service driver very pleasant and the delivery is so convenient
5 November 2025
Reply from Sciensus
Hi Sylvia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivery person phoned me a couple of…
Delivery person phoned me a couple of hours before delivery setting out exact delivery time very professional
5 November 2025
Reply from Sciensus
Hi Trevor, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent service as always
Excellent service as always. Straight forward and no problems.
5 November 2025
Reply from Sciensus
Hi Trish, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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