Sciensus - Cancer Services  Reviews 

383
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated nursing staff for providing exceptional care, kindness, and professional support during home visits. Consumers note that receiving treatments at home removes the stress of traveling to the hospital, creating a relaxed environment. Furthermore, people point out the efficient delivery service, mentioning that medications always arrive punctually as scheduled. Some reviewers were not happy with occasional communication challenges, mobile app access issues, and inconvenient delivery scheduling. A few individuals also desired better communication on visit days and noted minor discomfort from rapid injection administration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that nurses are consistently caring, friendly,... See more

Service

Clients share positive opinions on service, highlighting caring and efficient nurses who always arrive on... See more

Delivery service

Customers had positive experiences with delivery service, highlighting that orders always arrive on time with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that telephone operators... See more

Application

People report positive experiences with the app, highlighting its clear interface and usefulness. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have regular home visits for cancer treatment. There are 2 visits each month, 1 to take a blood sample, which is then collected for testing. The 2nd is to deliver my medication, provided my results... See more

Company replied

Rated 5 out of 5 stars

I have been under the care of the Belfast nursing team for quite a few years now in relation to ongoing cancer treatment/chemotherapy. I cannot speak highly enough of each and every nurse that has att... See more

Company replied

Rated 5 out of 5 stars

Having a nurse come to my house to give me my treatment has been a game changer. It has taken the stress out of travelling to the hospital and having to wait for treatment. I get a text the day bef... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The nurses are lovely, both friendly and professional. They keep you informed of your appointment time and will contact you if they can come earlier or are goin... See more

Company replied


Company details

  1. Cancer Treatment Center

Written by the company

Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We’re the UK’s leading provider of cancer treatments at home, supporting patients and their families. Our team of specialist cancer nurses, clinical nurse specialists and practice development nurses bring systemic anticancer therapies (SACT), including chemotherapy, to thousands of patients every month, and they’ll be right by your side, every step of the way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(383)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and stress free ordering,and good…

Easy and stress free ordering,and good delivery information

7 July 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for sharing this feedback. We're pleased that you've found the ordering and delivery information easy and stress free. Thanks, Claire

Rated 5 out of 5 stars

Always a great service on the App and…

Always a great service on the App and fantastic nurses who visit me each month.

2 July 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you so much for taking the time to share your experience. It's great to hear that the app and nurse visits have been positive and helpful. Thanks, Claire

Rated 5 out of 5 stars

Caring nurses

Caring nurses who arrive at the scheduled time. Flexible delivery times for medication.

8 July 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for your feedback. We're so pleased that the service is working well for you and that the care the nurses provide has been positive. Thanks, Claire

Rated 5 out of 5 stars

Great staff

8 July 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to leave this feedback. So pleased your interactions with our team have been positive. Thanks, Claire

Rated 4 out of 5 stars

Nurses are excellent and delivery of…

Nurses are excellent and delivery of injections very prompt. Would just say I am awaiting an injection package for the end this month but I believe you have waiting on the hospital to approve prescription.

14 July 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for your feedback on our nurses and delivery service - it's great to hear that it's been going well. Hopefully everything is confirmed soon with your next delivery but do email ptcomms@sciensus.com if you need to chase up the prescription. Thanks, Claire

Rated 5 out of 5 stars

Good communication

Good communication, given a delivery slot and always make sure I’ve enough medication
The nurses are wonderful and make an uncomfortable process manageable

14 July 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you so much for sharing your experience. It means so much to know that the nurses and the service have been helpful. Thanks, Claire

Rated 5 out of 5 stars

On time

On time
Respectful
Great communication

11 July 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you so much for taking the time to leave this feedback. It's good to hear that your experience has been positive. Thanks, Claire

Rated 5 out of 5 stars

Professional and caring service

Professional and caring service. The nurses are all experienced, kind, polite and professional. They were all great, we were especially impressed with Irvin.
Would recommend.

25 June 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to share this feedback. We're so pleased that your experience has been positive throughout. We'll pass on your kind words to Irvin - that will mean so much. Thanks again, Marie

Rated 5 out of 5 stars

Communication good

Communication good, delivery prompt staff perfect and professional

5 May 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hello, thank you for taking the time the leave us this review. We're pleased to hear that our team have been delivering a good service for you. Thanks, Claire

Rated 5 out of 5 stars

I find this service very helpful for my…

I find this service very helpful for my on going herceptin injection. The nurses are always here with in the specified time. I have seen three nurses so far, Donna, Sharon and Amy and I have had excellent treatment.

7 May 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you so much for your feedback. We'll pass this along to the nursing team - it will mean so much to them to hear that they've been helpful. Thanks, Marie

Rated 5 out of 5 stars

Always punctual

Always punctual, always polite, much appreciated

23 May 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to share your experience. We're so pleased that the service is working well for you. Thanks, Marie

Rated 3 out of 5 stars

unable to access in touch app

unable to access in touch app. after phone call followed instructions, message reads oops something went wrong, please try again later. tried several times on different days.

20 May 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Hello, thank you for your feedback. We're sorry to hear that the app hasn't been working for you. We've passed this information on to our team to have a look. Thanks, Marie

Rated 4 out of 5 stars

Because the nurses are very polite and…

Because the nurses are very polite and helpful and friendly. They are true professionals.
But I do have a little negative, ie you bombard us with texts and messages to reorder our medication far too early.

8 May 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to leave this feedback. It's good to hear that the kindness and professionalism of our nurses have been a positive experience. I will pass along your comment about the communications being too frequent. I know the team are actively looking at how to streamline this. Thanks, Marie

Rated 5 out of 5 stars

Always on time and friendly

Always on time and friendly

22 May 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for sharing your feedback. We're pleased that the service is working well for you. Thanks, Marie

Rated 5 out of 5 stars

Good communication Nurse on time and…

Good communication Nurse on time and very helpful

8 May 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to leave this feedback. We're pleased to hear that the nurse was on time and was able to provide helpful care. Thanks, Marie

Rated 5 out of 5 stars

Very good company they send my…

Very good company they send my injections and they send a nurse every month 9

8 May 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to share your experience. We pleased that the service is working well for you. Thanks, Marie

Rated 5 out of 5 stars

From start to finish

From start to finish . Excellent

8 May 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for your kind words. Our team work hard to ensure the service we deliver meets the needs of our patients and we glad this has been your experience. Thanks, Marie

Rated 5 out of 5 stars

Professional

Professional, friendly, punctual

8 May 2026
Sciensus - Cancer Services  logo

Reply from Sciensus - Cancer Services

Thank you for taking the time to leave a review. We're pleased the service is working well for you. Thanks, Marie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look