Science of Skin Reviews 

26
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The results so far are good, compared to my previous hip scar which I did not use this product on, my current scar is noticeably flatter and paler. This cream is also very economical at £18.99 which h... See more

Rated 5 out of 5 stars

I have only just started using this product, but so far extremely happy. I am using post surgery on my eyes. Really feel it moisturises tightness & so far everyone is amazed at my recovery / healing a... See more

Rated 5 out of 5 stars

Marie and her team are amazing! Their expert knowledge and clinical approach to skin care. Fabulous customer service everytime. You can always be sure to have a wonderful experience. Never any pre... See more

Rated 1 out of 5 stars

Customer service, my God.... they are useless. I've place an order and than I realised that the delivery address is my old address set as default by PayPal, contacted them straight away (2 minutes la... See more

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4.4

Excellent

TrustScore 4.5 out of 5

26 reviews

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4.4

All reviews

(26)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The results so far are good

The results so far are good, compared to my previous hip scar which I did not use this product on, my current scar is noticeably flatter and paler. This cream is also very economical at £18.99 which has lasted for 3 months with daily use.

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Responded to my email within minutes every time and sent out a replacement parcel when my first one failed to be delivered by their carrier

15 December 2020
Unprompted review
Rated 1 out of 5 stars

Customer service

Customer service, my God.... they are useless. I've place an order and than I realised that the delivery address is my old address set as default by PayPal, contacted them straight away (2 minutes later) and ask them to change it for me. "Yes sure I will ammend that for you, no problem" I was told, just to find out my parcel has been delivered at my old address. My God... very good impression (I want to vomit)

3 December 2020
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

After receiving my parcel really late (which I understand due to COVID) I wanted to return my item.
I knew I wanted to return the item before it arrived due to a change in circumstances, and so sent an email over a week ago as per their returns process online. I have still heard nothing.
After my parcel arrived, there was no return information inside, and I have continued to try and make contact with SOS, and even though I have been successful a few times, no one is helping. I keep getting told sometime will be in touch, or someone will send me an email with instructions, but nothing.
It’s bad enough you have to pay for returns, but I don’t want to send it back to the wrong address and for the item to be lost...it’s too expensive.

Please can someone help me?

30 June 2020
Unprompted review
Rated 5 out of 5 stars

Thank you

Didnt work for me but they were quick to email and sort something out. Customer service is better than no reply and feeling let down. Thank you

7 June 2020
Unprompted review
Science of Skin logo

Reply from Science of Skin

Dear Customer

Thank you for your feedback. We are sorry that you feel our product didnt work. Feel free to contact the team directly on orders@scienceofskin.com if you wish to ,along with your order number so we can verify your purchase. In regards to reviewsn on our website- all our reviews are published - but they are manually vetted for spam and any offensive words (swearing etc) first - so it may take a few days for your review to appear. Thanks Science of Skin

Rated 5 out of 5 stars

Marie and her team are amazing

Marie and her team are amazing! Their expert knowledge and clinical approach to skin care. Fabulous customer service everytime. You can always be sure to have a wonderful experience. Never any pressure to purchase services or products. They only offer you things you need. Attention to detail and results are superior to any clinic in the city! I only trust Skin Science for my skin.

12 December 2019
Unprompted review
Rated 5 out of 5 stars

Quick postage

Great product! I have purchased two more ...

13 August 2016
Unprompted review
Science of Skin logo

Reply from Science of Skin

Thank you - so glad the product has helped.

Rated 1 out of 5 stars

Short measure

Bought 2, 1 was almost empty. Emailed their "info@" email address they said to email to and it bounced back

2 August 2016
Unprompted review
Rated 5 out of 5 stars

Happy customer

Order arrived promptly . Too soon say if the product improves my scar. But hopeful it will.

31 July 2016
Unprompted review
Rated 5 out of 5 stars

Marvellous

Have used Solution for Scars on my husband's legs for 3 days & can already see a big difference in the redness .He,s so pleased with the results. It only takes a small amount to cover the area & smoothes into the skin lovely . So glad we found it.

29 July 2016
Unprompted review
Rated 5 out of 5 stars

Excellent so far!

Only had this product a few day but can see a huge difference already. After trying many many products i think ive found the perfect one for me.

28 July 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was amazed at how quickly my purchase arrived, especially as there was no postage charge, which is very rare.
I have bought the scar cream for my son who is suffering from adult acne.
The cream feels lovely, however it is too soon to give feedback on results yet. I'm very hopeful though that this is going to make a big difference to him and help with the healing process and his self esteem.

28 July 2016
Unprompted review
Rated 4 out of 5 stars

Excellent

Good website. Very easy online experience. Excellent delivery. I would really like to have seen the papers evidencing the science behind this product. I have started using it with no reactions, lovely consistency but too early to tell if it will improve the appearance of my surgical scar.

12 July 2016
Unprompted review
Rated 4 out of 5 stars

Straight forward

Placed the order. Purchase arrived promptly. Slight confusion on paperwork of invoice. But when pointed out a reply explained the problem and all sorted.

11 July 2016
Unprompted review
Rated 5 out of 5 stars

Great Product

I have only just started using this product, but so far extremely happy. I am using post surgery on my eyes. Really feel it moisturises tightness & so far everyone is amazed at my recovery / healing as only 2 weeks in. Seems like a kind of miracle cream! Takes away irritation & generally calms & soothes skin. Feel really happy with it as also says scientifically proven. Wouldn't hesitate to recommend & also recommended to my best friend for her daughters acne.

7 July 2016
Unprompted review
Rated 5 out of 5 stars

Solution for Scars....maybe??

It's early days to say how my skin will react. This is the first time I've tried this product and I purchased to try and help my acne scarred face and chest. So far, I can say the cream has definitely calmed down new breakouts on my face, taking the redness and flakiness away, which means my foundation looks better. The texture of my face has improved and feels smoother too. As for my chest, well, the small white shiny scars have been there for years. I always get worked up when the sunny weather arrives as I can't wear revealing/cool clothing as I always cover my chest area. I know this won't be a miracle solution, but hopefully the cream will help in some way.

2 July 2016
Unprompted review
Rated 3 out of 5 stars

Bit disapointing

I have tried this product for 10 days now and have not noticed any benefit my scar is very tight and uncomfortable. I have gone back to using pure silicone and am happy with this, scar is much more flexible. Delivery was 1st class though.
Sorry but it just did not work for me.

2 June 2016
Unprompted review

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