Science and Humans Reviews 1,066

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and empathetic staff, highlighting their ability to listen to concerns and provide clear, informative explanations. The service is frequently described as fast, simple, and well-organized, with many appreciating the user-friendly appointment scheduling and the convenience of automated medication refills. People often feel heard and understood, leading to a sense of validation and hope for their health journeys. However, some customers also noted issues with the product, specifically concerning the clarity of test results and the limitations of nurse practitioners in prescribing certain tests or treatments. A few people experienced frustration with customer support, citing a lack of clear communication, unresponsiveness, and difficulties with billing or resolving issues. There were also occasional reports of practitioners rushing appointments or lacking flexibility and empathy in certain situations.

What people talk about most

Staff

People report positive experiences with staff. Many reviewers praise the knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often praising the professionalism and empathy of nurse... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and knowledgeable agents who... See more

User experience

Users describe positive interactions with the overall experience. Many reviewers found the process super... See more

Product

Clients share ambiguous opinions on product. Many customers report positive outcomes, such as increased... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are knowledgeable and listen to the concerns of their clients. User friendly appointment scheduling. Takes away the pain of crowded waiting rooms and lengthy wait times for family doctor referra... See more

Rated 5 out of 5 stars

I came back to Science & Humans after a year off TRT and the whole process went really well. Everything was super clear and informative. They explained what works best, the possible risks, and how... See more

Rated 5 out of 5 stars

Overall, every provider I have seen has done an incredible job. They have been professional, thorough, reassuring, and patient- even when I was not. They did not admonish me for interrupting her, did... See more

Rated 5 out of 5 stars

Finally someone who understands It was a breath of fresh air today to know that the symptoms I have been navigating, often normalizing. Busy mom of 3 teen boys, military spouse, nurse etc it makes s... See more


Company details

  1. Health Consultant
  2. Women's Health Clinic
  3. Reproductive Health Clinic

Written by the company

We at Science & Humans offer scientifically proven treatments, products, and devices to support your hormone health. As an end-to-end digital provider, we cover diagnostics, treatments and delivery of medications all on a single platform, from the comfort of your home. We are ranked as Canada’s largest hormone health platform and serve men and women in all reproductive ages. Check out our programs for Men's Hormones, Menopause care for women, Weight loss, and Sexual wellness, on our website www.scienceandhumans.com #TRT #hCG #hGH #bHRT #Menopause #PCOS #thyroid


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Fast responses and a knowledgeable…

Fast responses and a knowledgeable nurse, was led to believe that I could use my medical to cover some of the costs involved but not possible only the medication can be covered under a plan

27 September 2025
Rated 5 out of 5 stars

Excellent Service

Abida Dhukai was so knowledgeable and was able to answer all my questions and address all my symptoms. I am so grateful for her expertise.
The support team is fantastic too answering my emails.

27 September 2025
Rated 5 out of 5 stars

Finally!

Abida was so enjoyable to talk to, I felt so seen and knew right away I had found the right team.

27 September 2025
Rated 5 out of 5 stars

Just started but will see how it goes. Hopefully these doctors can figure out my hormones issues as my regular doctor sure didn’t

The initial bloodwork took a bit to get done as I am in a different province and it would be great if that can go quicker somehow, but the discussion with the doctor was quick and helpful and received my meds the next day. It is a bit tricky to be in a different province and having to rely on mail/courier to get your meds in time, but I opted to pay $25 to get my prescription filled locally.

20 September 2025
Rated 4 out of 5 stars

Use your pharmacy (not Pocketpills)

Abida (the nurse practitioner) was awesome, deserves 5 stars for sure!

The only reason I gave 4 stars is that their recommended pharmacy Pocketpills did not meet my expectations (don’t accept incoming calls, you have to book a time window & they didn’t return calls in that window anyway). Disappointing. Thankfully S&H was happy to send my prescription to a more customer friendly pharmacy. Thanks S&H, looking forward to my next appointment.

2 September 2025
Rated 5 out of 5 stars

Manuela was clear and concise

Manuela was clear and concise. She gave very good information and listened when she needed to. Appreciate the time she spent and now hopeful I am on a good path to seeing some improvement.

21 September 2025
Rated 5 out of 5 stars

Knowledgeable and helpful

Talking to a knowledgeable and helpful NP that understands that there is a difference between being in a so called "normal range" and what is best for my personal needs.

18 September 2025
Rated 5 out of 5 stars

Fast and simple service

Fast and simple service. It’s very organized and the process runs smoothly. Very affordable compared to other telehealth clinics. As long as your bloodwork looks good there is no reason not to be on TRT starting in your late 30’s.

15 September 2025

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