Absolutely shocking customer service. Order arrived damaged and what isn't damaged is of extremely poor quality. The customer service advisor was unhelpful and rude and I'm now left with almost £100... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spent over £50 deliberately to take advantage of the 'free next day delivery'.Waited 4 days then only part of the order arrived with incorrect sized boxes, packaging in disarray and items missing. Mu... See more
Company replied
Great service at a reasonable price. very quick delivery. Ideal when moving house. Having now used the tape it’s absolute rubbish, it doesn’t have any adhesive quality and lifts off the boxes short... See more
Company replied
I chose to order from this company after seeing their reviews .. but since my experience is a bit different I thought I'd share. The quality is very poor on the mailer boxes I ordered. I am settin... See more
Company details
Information provided by various external sources
We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.
Contact info
Unit 29, Lingfield Point, McMullen Road, DL1 1RW, Darlington, United Kingdom
- 01325 464769
- info@schottpackaging.co.uk
- schottpackaging.co.uk
2.1
Poor
276 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely shocking customer service
Absolutely shocking customer service. Order arrived damaged and what isn't damaged is of extremely poor quality.
The customer service advisor was unhelpful and rude and I'm now left with almost £100 worth of boxes fit for the bin as they have offered a 20% refund which is a laughable solution. Definitely won't be ordering again
17 July 2026
Unprompted review
I’m extremely disappointed with the…
I’m extremely disappointed with the service I’ve received.
I paid for 400 envelopes but only received half. The staff were unwilling or too lazy to properly check the images I provided as proof, and the issue has still not been resolved.
As a regular customer who has spent £300–£500 each month, I expected much better treatment. Due to this unacceptable experience, I have now chosen to take my business elsewhere.
Very poor customer service.
4 April 2025
Unprompted review
Went above and beyond to get my order…
Went above and beyond to get my order next day - reccomend this company as theyre committed to top service levels.
17 June 2025
Unprompted review
Excellent company and great prices, highly recommend
Excellent company. I've used this company for three years now for my Shop Online and they are Brilliant with delivery and great prices
29 November 2024
Unprompted review
Quality is low
I chose to order from this company after seeing their reviews .. but since my experience is a bit different I thought I'd share.
The quality is very poor on the mailer boxes I ordered. I am setting up a small business and needed a reliable source and consistently good quality. Shame it won't be this company.
Also upon counting I got the wrong numbers (less items) which will probably make my return a bit more complicated.
21 November 2024
Unprompted review
Wonderful company
Great quality products and made moving house so much easier! Fab customer service :)
26 July 2023
Unprompted review
Small issue - super efficiently resolved
Not used this company before, I semi-nervously placed an order.
It was swiftly dispatched and received in two parts - smaller items parcel in the morning, and the large bubble wrap by the end of the day.
There was a small item missing, but it was super quickly resolved and delivered couple of days later.
21 May 2023
Unprompted review
Reply from Schott Packaging
Hi Matt, Thank you for your review, we are pleased to hear that you are happy with
the services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging
Great quality
I bought a roll of bubbly wrap and I'm very happy with the quality. I haven't got deep into the roll, but I have no reason to believe the quality will change.
23 September 2021
Unprompted review
Reply from Schott Packaging
Hi Alicia, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging
Reply from Schott Packaging
Hi Mike, Thank you for your custom and for taking the time to write us a 5* review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging
High Quality cardboard boxes.
Great selection, efficient service and prompt despatch.
6 September 2021
Unprompted review
Reply from Schott Packaging
Hi John, Thank you for your review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging
Unsatisfactory delivery
Product OK but delivery not so good. Notified of delivery time but not until late on the morning of delivery. By this time I was on my way to another appointment and I replied as soon as I received the notification asking that it be rescheduled. This was ignored and I returned to find the item dumped on my doorstep,
27 August 2021
Unprompted review
Reply from Schott Packaging
Hi Bill, We are very sorry to hear about your delivery experience on this occasion. We take matters like this very seriously and I can assure you this will be dealt with on our end to avoid any future issues. We hope that the goods received are being put to good use and this has not deterred you from using us moving forwards. Please accept our apologies again. Kind Regards - Schott Packaging
Excellent company to deal with
Excellent company to deal with
Delivery times are very fast
Always order my packaging from this company
16 August 2021
Unprompted review
Reply from Schott Packaging
Hi Javid, Thank you for your 5* review. Your continued custom is very much valued and appreciated and we are pleased to hear that you are happy with the goods and services received on this occasion. We hope to work with you again in the future. Kind Regards - Schott Packaging
good price and exceeingly fast service
6 August 2021
Unprompted review
Reply from Schott Packaging
Hi George, Thank you for your fantastic review, we are pleased to hear that you are happy with the services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging
Great service and delivery!
20 July 2021
Unprompted review
Reply from Schott Packaging
Hi Siege Studios Limited, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging
Great value product range, fast despatch, what's not to like ?
A great range of packaging products at very affordable prices. Look out for the special offers. Very fast despatch. Recommended supplier.
15 July 2021
Unprompted review
Reply from Schott Packaging
Hi Gavin, Thank you for taking the time to write us a 5* review. We are pleased to hear that you are happy with the products, prices and services received and hope to work with you again in the future. Best Wishes - Schott Packaging
Fast service
12 July 2021
Unprompted review
Reply from Schott Packaging
Hi there, Thank you for your 5* review. Your custom is very much valued and appreciated and we are pleased to hear that you are happy with the services received on this occasion. We hope to work with you again in the future. Kind Regards - Schott Packaging
Excellent service & products
Delivery was delayed due to an address issue (my fault) which was quickly resolved by Hayley. Excellent products and even better customer service. Won’t use anyone else.
2 July 2021
Unprompted review
Reply from Schott Packaging
Hi Chloe, Thank you for your excellent review. We are pleased that we managed to quickly resolve your issue and that you are happy with the products received. We look forward to working with you again in the future. Kind Regards - Schott Packaging
Excellent service
Excellent service. Quick, reliable and very good customer service.
2 July 2021
Unprompted review
Reply from Schott Packaging
Hi Elise, Thank you for your custom and taking the time to write us such a fantastic review. We are pleased that you are happy with the services received and hope to work with you again in the future. Kind Regards - Schott Packaging
Highly recommend this company
After being ripped off on ebay 4 times by different sellers short by up to 35 metres on some of the 100m rolls of bubblewrap I tried this company and am so so pleased I did. The bubble wrap is good quality and full rolls too. The brown parcel boxes are perfect and prices are great. Delivery was no problems and not a long wait. So happy to find a good supplier. Would highly recommend 👌
2 July 2021
Unprompted review
Reply from Schott Packaging
Hi Louise, We are pleased to hear that you have had such a good experience buying from us and look forward to working with you in the future. Thank you for taking the time to write such a fantastic review. Best Wishes - Schott Packaging
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.