School Space Reviews 58

Very Good Experience, Good Staff, Good Team and Clive deal with me very nice, I recommend this school hall booking

PIERO is the person who made my life easier and informed me properly to put my doubts clear. PIERO was very kind and precise. He explained me what I needed to know so accurately that I wish to get PIERO’s support next time I need any assistance. I appreciate his support.

I have been dealing with Clive for my first booking, I had so many concerns regarding booking and did not know how the process works. Clive communicate clearly and made the booking smoothly as possible. Thank you, Clive.

Emily and the team at School Space, have been diligent in following up our enquiry, and enabling a fantastic experience. We get to use a great school in Oxford for our regular Sunday booking in their fantastic facilities. Practically, the on-call number has been helpful when needed and the staff on site have been brilliant too. Ajil, Bejoy, Alex and Lake and Alex have gone above and beyond to help us get sorted. We're so grateful for you all.

Just started using school space for our Badminton club. Excellent service and responses to queries. Very pleased with our experience so far.

Our experience with School Space to date has been extremely disappointing, and it was not by choice that we found ourselves using their services.

Their ticketing system frequently takes several days to generate even a basic response. Straightforward matters that should be simple to resolve often require 20 or more emails back and forth before any progress is made.

At the same time, there is a clear imbalance in communication. While operational and finance queries can go unanswered for days despite repeated follow-ups, invoice reminders are sent persistently — often on an almost daily basis. It is frustrating to be chased for payment while still awaiting responses to legitimate queries from their Finance team.

To compound matters further, prices have increased twice within just a few months, yet the level of service and the standard of facilities do not justify these increases and fall short of comparable alternatives.

If you'd like, I can also provide:

A firmer escalation-ready version

A more diplomatic version (if you need to preserve the relationship)

Or a shortened version suitable for formal complaint submission

firmer

Here is a firmer, escalation-level version that is direct, structured and harder to dismiss:

Our experience with School Space to date has been wholly unsatisfactory, and it was not by choice that we found ourselves required to use their services.

Response times via the ticketing system are consistently unacceptable, with even basic queries taking several days to receive acknowledgement. Matters that should be straightforward routinely require 20+ emails to resolve, reflecting significant inefficiency and a lack of ownership.

There is also a concerning inconsistency in communication standards. While operational and finance queries go unanswered for days despite repeated follow-ups, payment reminders are issued persistently — often on an almost daily basis. It is unreasonable to be aggressively chased for invoices while legitimate queries to the Finance team remain unanswered. This approach feels disproportionate and unprofessional.

Furthermore, prices have increased twice within a matter of months. Given the current level of service and the quality of facilities provided, these increases are difficult to justify and do not reflect value for money when compared to alternative providers.

If we had a choice there is absolutely no way we would use this company.

Specifically coordinated with Himayat, and they not only were super responsive but were able to work with me in not only finding a great place, but something within my price range. Also helped set up a meeting so I can see the venue before booking. They did an amazing job, very responsive, very helpful. 5/5

The experience was very good because we found a good place.
Thank you Christian.

UPDATED POST. After I wrote the review below, School Space did contact me. They apologised for the issues that I experienced, refunded the session and are working with the school to ensure that the facilities meet client expectation. For recent badminton sessions the sports hall has been swept and was in a good state for play. I have updated the star rating from 1 to 3 given their response. If School Space improve their response times on email communications and review their financial processes to ensure a stronger administrative experience for customers, I will improve this rating again.

Unfortunately my experience, as a regular user of a Schools Space venue, has not been a positive one. Every email takes days to get a response (if any). A year ago SS invoiced me for February, cancelled three out of four dates, then ignored all requests for a refund. Bike parking and gates are locked intermittently hampering access. Last September I asked for my credit card details to be deleted, but they have since been used. And then last week unsafe filthy badminton courts with no response to my recent email for over a week. May be this will trigger some communications? Fingers crossed.

Danny has been fantastic to deal with, really appreciate all of your efforts and help. Thank you Danny!

We've worked with SchoolSpace for many years and they are reliable partners.

Their website is easy to use for bookings, making adjustments to timings is very quick and straightforward, if we need to make a cancellation it's hassle free.

Their terms are fair and the customer service is good. Issues are dealt with by the team, any venue problems that occur get fixed.

The onsite staff are always very friendly when I deal with them and helpful if last minute changes or challengers pop up.

Overall I would recommend using them if you are looking to book event space.

Excellent service if your looking for venue hire, all staff great and can never do enough to ensure the bookings go as planned, as a business running events I have found the service from Danny and Clive exceptional, invoicing and bookings very easy and always accommodating to our needs. Would recommend to anyone who needs venues to hire, they have a large selection in many different areas and spaces available.

Easy to book thanks to the online portal.

Himayat was really helpful on answering every query we had

Himayat was the one to help me with the booking. Efficient and great communication! Everything was explained clearly and he would always respond quickly. Thank you!

I normally book venues direct with the venue so when I found out I needed to book through a third party I was dreading it.
Christian made the process very easy answering all my questions quickly and thoroughly. The person on site that showed me round (Vince I think) was also very polite and helpfull. Christian helped me set up my account so the process of booking space should be very straight forward in future. 10 out of 10 for both Christian in the office and Vince on site.

I've worked with Clive on 3 occasions now when I've booked Grange Academy Bushey. Honestly he's been so lovely to work with, nothing seems to be too much trouble for him and he makes the whole experience from initial enquiry to execution seamless! It's much appreciated.

We are really grateful that since Danny on board to manage our bookings, he helped us resolve a lot of issues, everything goes much better than expected, especially he has ensured we still have bookings during exam closure time, which won't be happening without his effort and care about the clients! It is always a pleasure to communicate with Danny, really appreciate his help!

Very helpful, professional and smooth

Brandon at School Space was very helpful from the very start of our enquiries about the hall through to completing the booking. He supported us throughout the process, helped confirm storage arrangements, and ensured our profile was set up correctly. The whole experience was smooth and well-managed thanks to his support.

Pleasant to deal with and quick and easy
to set up an account,Clive was very helpful and efficient in helping us with this. He was super quick at responding to emails.