Schlichtung Reise Und Verkehr Reviews 

Fantastic support in my matter to get compensation for my claim. Very professional staff and a process which is easy to follow despite I’m not German speaking.

Excellent outcome! It took some time and I don´t know exactly what do you do, but whatever you do, you do it well!

Lufthansa staff blatantly breached EU laws and deleted my old posts on their social media platforms. My flights were cancelled they are delaying my claim for a year and connected me to their useless arbitration Schlichtung Reise Und Verkehr which I don't recommend at all not responding to my emails or private messages, and they gave different justifications even though I have withdrawn my case with useless arbitration and they have confirmed my claim is in process on August 09, 2025 and have not heard from them yet FB ID 40465187.
Interesting that Lufthansa just delete my message when i point out they are breaking the law by not refunding approved claims funds timely. You are not responding to avoid paying out my claim.

Professional, timely and effective

Clear and polite instructions, regular updates, and after one year successful conclusion. Thank you.

This organization (Schlichtungsstelle Reise &Verkehr)is very precise and legal, and they follow up on people's problems or complaints in a good way. They frequently send and guide the steps by email. I have rarely seen such a legal and consistent organization in Europe. They are the best reference for following up on complaints through mediation. I am very happy to have known this organization and if anyone has a problem, I recommend them 100 percent. I congratulate the leader of the organization Schlichtungsstelle Reise &Verkehr and all the responsible people on their team and express my and my family's utmost gratitude and gratitude...

We were told by the company we were claiming against that we had no case but we thought we did and Schlichtung Reise Und Verkehr were able to very efficiently ensure our claim was settled with the big company. We thank them for this because as the small consumer you often feel overwhelmed when a big company repeatedly says no. We now have the money we were owed by the big company. Excellent service at no cost to us :)

They offered support in English though the legal documentation was only in German. The arbitration (with Lufthansa) took a long time (about 9 months) but they provided updates every other month so that I continued to trust that they were working on my behalf through a long queue of earlier claims. They are professional and don't provide Legal advice for cases against airlines but do provide legal information and support in order to ensure consumers are duly protected as required by law.

They really helped me to get my compassion from Ryanair DAC. When Ryanair rejected me.

Clear instruction about the ADR process and what I was required to do to initiate it.
Prompt communication.
Satisfactory outcome to proceedings.

no communication from SRUV

since submitting my case on 9 Novemer all I have recieved from SRUV were autoreplies in Dec, Feb, Mar and Apr pushing me off and assuring me they will attend to my case as soon as possible. Since then - nothing. I independently contacted the airline, sending them a formal Letter Before Claim - and they replied to me they had already told SRUV they are willing to pay my claim. Why did SRUV not inform me? Terrible communication and lack of transparency throughtout

I was getting nowhere dealing with a reimbursement claim through Lufthansa. Their service was a complete disgrace. After searching online on how to escalate my complaint, I found SÖP. I had no idea who they were, what they did, but the website was available in English and so I took a chance. I'm glad I did! The service was impeccable, and FREE! Communication was excellent, and they took charge of my complaint forcing Lufthansa to respond. Within weeks Lufthansa accepted “immediate recognition“ after SÖP intervened. I've still to receive payment, however I would still be being ignored by Lufthansa had it not been for SÖP. I am extremely grateful! I intend to never use Lufthansa ever again!

They handled my appeal of a rejection from an airline for compensation for a delayed flight. The appeal was successful and I was compensated quickly and with no fuss. Brilliant process and outcome.

My wife and I had our Swiss Air flight to Zurich (from Manchester) cancelled on the morning of our departure. We were placed (by Swiss Air) on a much later flight to Paris CDG, then Zurich. The start of our holiday was ruined. We lost a night in our final destination hotel (Interlaken, Switzerland). We submitted a claim to Swiss Air under EU rule 261. They denied our claim. We were were remibursed for 2 meals only. Schlichtungsstelle Reise & Verkehr e.V. took on our case and we received the 500 Euros compensation that we were rightly due. An excellent result in a timely manner. Thank you.

I applied for compensation initially to an airline due to a delayed flight, and was denied compensation due to extreme weather. Even when asked for evidence of this, I was denied. After raising this with the Schlichtung Reise und Verkehr, they swiftly handled the case for me, with some minor questions being replied to almost immediately. The airline did reply confirming that compensation was indeed owed to me due to the delay. Couldn't be happier with the service received, and would absolutely recommend.

I faced a complex and frustrating issue with Lufthansa regarding a compensation claim for a 6-hour flight delay and a missed connection flight. The claim involved a large group of 29 passengers. After trying to resolve the matter directly with the company for months without success, I turned to SÖP.

From the start, the process was straightforward and professional. They quickly took on my case, communicated clearly, and acted as an impartial and highly effective mediator. Although the process took about 10 months, I understood that this was due to their large volume of cases, and the successful outcome was well worth the wait.

This is a free and essential service that directly led to a positive resolution, something I could not have achieved on my own. They are a true advocate for travelers' rights, and I am extremely grateful for their expertise and dedication.

SÖP provided outstanding service, and I highly recommend them to anyone facing a travel dispute.

After a very very lengthy process Lufthansa agreed to make payment but then seemingly backed out its been many months and no payment received when I contacted the Schlichtung Reise Und Verkehr this is the message I got "The payment process, even after the completion of a conciliation procedure, takes place directly between you and the company without the involvement of the conciliation body. As an independent conciliation body, we cannot enforce existing claims against the respective company. You may continue to pursue your concern by other means, such as contacting your local consumer advice center or, if necessary, seeking legal assistance."

Obviously a ombudsman that cannot enforce payment is a joke and a waste of time I am now going to a small claim court and just wasted much time and effort for nothing..

They succeeded where I failed. I had little hope of a resolution on my own and SRUV put forward my case and were able to secure a refund for me. It took a while and some patience but it was worth the wait. Thank you.

This arbitration is not only useless, it is clearly in the pocket of the airline.

They basically sent my complaint to the airline, which the airline already knew about, and gave the airline the opportunity to reject it again. There is zero added value from the arbitration. No review, no opinion.

If you want your case properly resolved, get a proper lawyer. Do not use this service which is a scam from Lufthansa.

I now find myself paying a plane ticket I did not use because Lufthansa canceled my flight + paying my own way back home after being lied to, several times, by Lufthansa customer service staff at Munich Airport.

This is honestly an outrageous way of treating your customers.