scentsangel.com Reviews 

425
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of authentic fragrances and competitive pricing. Many appreciate the excellent product quality, careful packaging, and the fast, often free shipping, ensuring a pleasant and efficient overall experience. However, some customers noted product quality concerns, describing certain scents as inauthentic or not smelling the same as expected. Others felt sample bottles lacked proper labeling, with some wishing for labels on the actual decants.

What people talk about most

Product

Customers had positive experiences with product, praising the good quality, fair prices, and authenticity of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the authentic and top-quality... See more

Price

Reviewers mention positive feedback about price, with many finding the prices reasonable, competitive, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My second order from SA was just as pleasant as my first! This time I ventured for my second Creed scent: the notorious Aventus, as well as Byredo's Sellier which I already know and love. The shipment... See more

Rated 5 out of 5 stars

SA has a wide variety of 100% authentic fragrances as well as options when it comes to sizes and very competitive prices as well. They have no minimum when it comes to free shipping and for me, that... See more

Rated 5 out of 5 stars

Ordered a 5ml sample and am happy with the whole experience. Good selection, reasonable prices, well packaged and received in a decent amount of time. I like the square sample bottle and the atomizer... See more

Rated 5 out of 5 stars

I often buy perfume samples and I use different websites. I tried ScentAngel recently and was very pleased. The pricing was fair, so that attracted me first. Then they shipped quickly and perfume qual... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(425)

207 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Scents Angels most often hs the scent…

Scents Angels most often has the scent I am interested in available in 3 sizes making sampling easy. As a niche lover often it is impossible to get 10ml of a niche fragrance, sometimes you can not afford a full bottle or maybe your traveling, either way it's a great offering.

25 July 2025
Rated 3 out of 5 stars

Not Sure What to Think

I ordered six 5ml and 10ml "decants" to give as gifts to my groomsmen. I happen to have authentic samples of EVERY fragrance I ordered. I don't like to blind buy, so I typically get discovery sets from original companies and then figure out where I'll go from there. I thought it would be awesome to give some of my favorite scents to my guys, only to discover that 5/6 smell completely different from what I know (and have). The 6th one smelled similar but I wasn't fully convinced still. I've purchased from Scents Angel in the past and never had an issue. This was a different experience from what I'm used to and I'm not sure what to make of it.

This review is edited from my previous 1 star, as I was extremely upset (with this being such an important thing for me) but customer service was responsive and respectful, so I've amended my review to this.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Diluted samples

Ordered 3 10mL samples, two scents I've tried before and one I have not. After trying JPG Le Male Elixir it was very weak and did not sill at all (had to place my nose directly where it was sprayed to smell it, even when overspraying). After figuring it was the fragrance itself that was weak, I tried out my sample of Layton Exclusif, which I have tried before unlike LM Elixir and was previously very strong. A lot of the notes are missing and I must also place my nose directly up to where it was sprayed to smell it. Compared to my sample from PDM it smells very dissimilar and much weaker, to a greater extent than would be expected of differences between batches. I'm pretty sure this company waters down or dilutes their samples.

22 May 2025
Unprompted review
Rated 1 out of 5 stars

order SA1176746

my order was cancelled after the shipping label was created i have tried to contact the company twice but they are not answering, i wouldn't recommend as your money would be held by them and you need to wait for a refund

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Don’t Buy

This was my first and last time buying from Scent Angel. If your item arrives with an issue, don’t expect any help — they’ll blame you for the problem and then go as far as blocking your account to prevent you from buying again. Never seen a business that seems so uninterested in actually selling or supporting customers. Totally unprofessional and disappointing experience. Avoid at all costs.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

There's nothing really to say about my experience with Scentsangel, other than the same as I always say, " Fantastic!"

24 April 2025
Rated 5 out of 5 stars

I am new to Scents Angel and just…

I am new to Scents Angel and just recently placed my second order and the service is amazing. The shipping is fast. The products come packaged very well and are of good quality. I look forward to being a longtime customer.

25 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look