Scentreach Reviews 87

TrustScore 3.5 out of 5

3.4

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Rated 3 out of 5 stars

I’ve ordered 2 times from this website. First time everything went smoothly and my package came super quickly but a year later when I ordered I had to wait 2 weeks for my order just to be processed ev... See more

Rated 4 out of 5 stars

Ordered 2 1ml samples and 1 3 ml sample overall good packaging high quality decant bottles, it did take a little bit to get here since I believe scent reach is located in Europe, I’m in US. I did seem... See more

Rated 4 out of 5 stars

Everything was amazing the only reason I didn’t give a 5 star was because of shipping, shipping didn’t take a very long time it just took a while but without that it was great

Rated 4 out of 5 stars

Quick shipping and quality decants, except I ordered a bunch of 1 ml testers and the amount of liquid in each tester was pretty inconsistent. One had had like 1.2 ml, and another had like 0.7 ml.

Company details

  1. Perfume Store

Written by the company

Try various of fragrances, before committing to large bottle.


Contact info

3.4

Average

TrustScore 3.5 out of 5

87 reviews

5-star
4-star
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1-star

Replied to 28% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

Good company, great products, long delivery time SOMETIMES

I’ve ordered 2 times from this website. First time everything went smoothly and my package came super quickly but a year later when I ordered I had to wait 2 weeks for my order just to be processed even though I live in the same country where they are based?? Good company, product quality is top notch, but plan on long delivery times when ordering, especially around holidays.

30 September 2025
Rated 5 out of 5 stars

Good Decants!!!

Pretty good decants. Will definitely order again! Fast turnaround.

5 October 2025
Unprompted review
Scentreach logo

Reply from Scentreach

Thank you for your support!

Rated 1 out of 5 stars

Disaster support service

Disaster support service. Made an order 3 weeks ago and the order haven't even been dispatched. Tried contacting ScentReach over support email and socials and got no reply.

30 September 2025
Unprompted review
Rated 2 out of 5 stars

It took a long time to arrive and the…

It took a long time to arrive and the provider doesn't answer my messages.

24 July 2025
Scentreach logo

Reply from Scentreach

Hello Jostin,

I wanted to let you know that under previous management, our shipments were sent from Europe. We have since transitioned to shipping directly from the United States, which has significantly improved delivery times.

I sincerely apologize for any inconvenience you may have experienced previously—delays were often due to customs clearance issues, as many perfumes faced restrictions when shipped from Europe.

Thank you for your understanding and continued support.

Best regards,
Scent Reach

Rated 1 out of 5 stars

Would Avoid if Possible

Honestly. I wouldn’t recommend the company at all, horrible customer service as no email responses were ever sent to any of my questions, no tracking was provided even though the package had tracking numbers on it, and it took well over a month to arrive despite having even paid for priority delivery which was expected between 4-6 days. Samples were also not closed properly, and I even had one fully leak

15 July 2025
Scentreach logo

Reply from Scentreach

Hello John,

I wanted to let you know that under previous management, our shipments were sent from Europe. We have since transitioned to shipping directly from the United States, which has significantly improved delivery times.

I sincerely apologize for any inconvenience you may have experienced previously—delays were often due to customs clearance issues, as many perfumes faced restrictions when shipped from Europe.

Thank you for your understanding and continued support.

Best regards,
Scenr Reach

Rated 3 out of 5 stars

Good product zero communication

Good product. Beware- there is no communication. They do not respond, even in German. I paid for fast shipping- it had to clear customs and took 3 weeks to get here, so don't waste your money.

3 June 2025
Scentreach logo

Reply from Scentreach

Hello,

We sincerely apologize for the poor communication you’ve experienced.

We do our best to respond to all emails within 48 hours, but occasionally messages land in spam, which can cause delays or result in no response at all.

Thank you for shopping with us, and we hope to see you again soon!

Rated 1 out of 5 stars

there was no 0 stars so 1s good enough…

there was no 0 stars so 1s good enough but a while ago i brough a few high end testers and none showed up then they send it back and want me to pay for the shipping again and still got no cologne would definitely avoid
much love

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service/return experience …

I purchased the Louis Vuitton 3ml Travel-Size set as a Christmas gift and upon receiving it did not look like the picture on the site so I initiated a return on Dec 30. The response was extremely slow and after multiple interactions I was asked to pay for the return shipping which I did immediately on March 3. It is now April 2 and I have yet to receive the label. It takes over a week to get any sort of reply. I’ve been extremely patient but at this point I have no confidence that I’ll actually get reimbursed if I send it back. Save your time/hassle and shop somewhere else!!!

4 December 2024
Rated 1 out of 5 stars

Didn't receive my product

Didn't receive my product
I ordered 1ml of jpg le male le parfum, le male elixir , le beau edp and swy intensely. They said they would deliver it by 12 days, but it's been A MONTH and I've still not receive my order, I also sent an email to them about the late order and they haven't replied to it yet. In my opinion DO NOT buy from here .

18 February 2025
Unprompted review
Scentreach logo

Reply from Scentreach

Hello Kii,

We apologize for the inconvenience.

We tried to find your order with your name to reach out and solve this, but unfortunately we couldn't find it.

If your order is delayed, we always advise to reach out to us to solve this by either refund or re-shipment.

Please send us an email so that we can help you resolve this.

Kind regards,
Scent Reach

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