ScentBox, Inc. Reviews 

The perfume arrived very quickly. The packaging was very pretty, a gold parcel. With a lovely black box inside. The attomiser was very classy, and the amount of perfume was impressive. Looking forward to the next parcel to arrive.

Great selection of products, the speed of delivery wasn't that fast to be honest, and the price is a little high but for the selection I'd still consider it worth it.

They’ve really been reliable, great pricing, great staff. I recommend this to honestly everyone and anyone

Truly iconic packaging! The perfume smells amazing and true to scent! Love it so far. Site is easy to navigate and they update you every step of the way as well!

Scentbox has horrible customer service and an even worse billing system. They overcharged my card several times. Beware! Very hard to cancel.

Everyone at ScentBox is is wonderful,and the Customer service department is Amazing
From the time I ordered Mercedes -Benz Floral Fantasy by Mercedes -Benz I have received notification
Mercedes -Benz has a light,clean, beautiful floral scent,it's wonderful,I love it

Such an amazing company, amazing sense, great quality love the applicator that it comes with

The scents I've received thus far have been premium. However the shipping time is outrageous. Not sure yet if the scents are worth waiting for or if I should try another site.

GOT MY PACKAGE IN GLASS SPLINTERS. broken in pieces.

The absolute best place to sample what would otherwise be very expensive perfume. Love them! You get your moneys worth and can keep yourself from spending and not being able to return later. I have been with them for over 2 years!

I was gifted a ScentBox 6 month package and so far I’ve had a I’ve ‘Scent-sational adventure’. It’s a great way to try different perfumes. The little atomisers have been delivered on time and the colours are lovely. Customer service is good, this month I had a small issue trying to select my choice of perfume, (I input my choice for March, inadvertently selecting it twice for it to show on April’s calendar too. I couldn’t find a way of deleting it so refreshed the page resulting in not being able to access the March calendar at all. I Emailed ScentBox Sunday asking them to amend and confirmed my choice of sample. I received a friendly response well within 24 hours, explaining I had been late submitting my choice and that the ‘default’ sample had already been dispatched, however as a goodwill gesture, they are also sending me my choice for this month. So overall I’m really happy with ScentBox customer service and all the perfumes I’ve had so far .

Do NOT recommend. Its literally all talk & bogus. You cannot cancel anytime. Its a hassle for one. No one will email you back. No one will return your call. I had to cancel and get a new card to avoid all further transactions be done. Do NOT do it!

The presentation was wonderful and the scent I ordered was excellent. I received it as a gift. I highly recommend this service as a gift that keeps on giving monthly.
I look forward already for my next scent.

I am so glad I could finally try this as I'm in UK.. I got my first one and I absolutely love it . Everything was just so perfect.. it came in lovely package and I can't wait to get my next one .. thankyou scentbox I love it 💖💖

The customer service was resistant at first but if you just explain your situation, they’ll accommodate. I got confused about the fragrance selection for 3 (you have to choose the three you want for your month across calendar 1, 2, and 3, don’t just put all of them in calendar 1!) and they sent me the other two because I didn’t have time to exchange.

Always on time. Great scents that last at least a month. Reasonable pricing. Great customer service also. My delivery got stolen they sent a replacement for free. A++

I'm a single mother and I have never had any opportunity to purchase a wonderful perfume!! The cost of these allow me to experience the smells that I wouldn't have gotten to experience!!

Scentbox shipping is ass. Today is March 5, 2026. I still have not received my February scent. They literally bill you 7 days before they ship. So bill the 7th ship the 14th. Had to cancel would never recommend this service to anyone.

I’ve been pleased with the quality of fragrances as well as the authenticity. Customer service responded quickly to my address issue and made things as seamless as possible.

The website isn’t user-friendly. Changing account or order details, especially cancelling something, is unnecessarily difficult, which is why I had to email to cancel my subscription just two weeks after my first order.

They replied quickly, but refunded my initial order without me asking, and the amount was 68p short with no explanation. I avoided the back and forth for such small amount, but still...

It’s a nice concept, but poorly executed in my opinion.