Good value and selection. I have received three fragrances so far and two of them were good matches for me, one was not. Some continued refinement of fragrance preferences would be helpful, such as ra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love scent bird I have ordered from them multiple times I love the little tubes so tiny they fit everywhere an with them that size an cheap price I can buy different scents I like an not break my ba... See more
Company replied
Love the product but wish the you could actually get the product out every time without the struggle. I am really thinking about cancelling my subscription bc of it. What's the point of having it if I... See more
Company replied
I’m very new to Scentbird (only two months) and so far I’m loving it! The only thing I would change is being able to get a receipt for my subscription orders that have processed. I tried asking the Sc... See more
Company replied
Company details
About Us
Written by the company
- Scentbird is the fragrance destination for those who believe scent is more than an accessory — it’s an expression of identity.
- We’ve reimagined the way people experience perfume by creating a luxury subscription designed for exploration. For $16.95 a month, members can choose from over 700 designer and niche fragrances, with new arrivals added regularly. Each month, you receive a 30-day supply of the scent you select — giving you the freedom to test-drive a fragrance before committing to a full bottle.
- At Scentbird, our hearts beat around delivering joy through scent and clean beauty. We believe discovering your signature fragrance should feel exciting, effortless, and personal — not overwhelming. Whether you gravitate toward warm gourmands, fresh florals, rich ambers, or modern musks, Scentbird is your fragrance playground.
- Beyond perfume, we are a community built around discovery. We create space for our members to explore, learn, and refine their scent preferences with confidence. From cult-favorite designers to emerging niche houses, we curate an elevated assortment so you can experience luxury on your own terms.
- Scentbird brings the art of fragrance directly to your fingertips — making it easy to experiment, indulge, and define your personal scent story, one month at a time.
Contact info
401 Cottontail Ln, 08873, Somerset, United States
- scentbird.com
3.8
Great
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You guys advertised for $8
You guys advertised for $8
97 a month but the 2nd month I was charged $32. This is called false advertising
11 May 2026
Reply from Scentbird
We’re sorry for the confusion regarding the pricing 😥 The $8.97 offer is typically a discounted introductory price for the first month only. After that, subscriptions renew at the regular monthly rate of $17.95 for 1 fragrance vial, and any selected upgrades, add-ons, or premium fragrance upcharges can increase the final charge💖 If you’d like us to review the charges on your account further, please email us at support@scentbird.com.
Service is decent and I don’t have to…
Service is decent and I don’t have to wait a long time for orders.
13 May 2026
Reply from Scentbird
We’re sorry to hear the scents weren’t a good match for your preferences 😥 Fragrance is very personal, and we know everyone’s taste is different 💖 You can always rate the fragrances you receive and retake the scent quiz to help improve future recommendations. If you’d like additional assistance, please email us at support@scentbird.com.
Honestly I adore this
Honestly I adore this, I've always wanted expensive perfumes but could never afford it until now! Plus I dont use purfume daily so I am building a amazing smelling stash!
21 May 2026
Reply from Scentbird
We’re so sorry to hear that 😥 Could you please email us at support@scentbird.com with a photo of the Strawberry Shortcake case you received and the email associated with your subscription? We’d be happy to look into this further for you 💖
Need to cancel subscription!
14 May 2026
Reply from Scentbird
We’ve canceled the subscription, so there will be no future renewal charges moving forward 💖 If you have any additional questions or concerns, please email us at support@scentbird.com.
Love how thin they are n fit in my…
Love how thin they are n fit in my purse the smell I fell in love
21 May 2026
First scent was awful
First scent was awful. The second one definitely what I like. I have ordered Dime before and do like the scent.
14 May 2026
For passing that amount for a small…
For passing that amount for a small vial, it really should come with a case. Some of the scents are a bit pricey.
14 May 2026
Reply from Scentbird
We appreciate your feedback 😊 We understand how important value is when choosing fragrances, and we know pricing can feel different depending on the scent selection and subscription plan 💖 We’re glad you took the time to share your thoughts with us, and we’ll be sure to pass the feedback along to our team ✨
Why pay full price
Hi jWhy pay full price, get the real deal,smaller atomized bottle, perfect for travel.Five different fragrances will fit in a sandwich bag, if you have multiple cars, you can put one in each 1 A different scent for a different ride.I love it!!!!. Tm.
19 October 2025
Everything's great but the little…
Everything's great but the little attachment that sprays the cologne doesn't work that good
14 May 2026
Reply from Scentbird
We’re glad to hear you’ve been enjoying everything overall 💖 We’re sorry the sprayer attachment hasn’t been working as smoothly as expected 😥 Please email us at support@scentbird.com, and we’ll be happy to look into it further for you.
I love the variety to select from i…
I love the variety to select from i have a few favs from you guys. Thank you. I get 2 a month and still waiting for my second this month it was to here on the 21st but still got nothing.
21 May 2026
The customer service team was…
The customer service team was incredibly quick and personable with their response to my questions. It was greatly appreciated and I think this is a great company.
14 May 2026
Up front pricing was not true and the…
Up front pricing was not true and the second month was overly expensive
14 May 2026
Reply from Scentbird
We’re sorry for the confusion regarding the pricing ✨. The first month is typically offered at a discounted introductory rate, while following the renewal process at the regular monthly price for the selected subscription plan. If you’d like us to review your account and charges further, please email us at support@scentbird.com with the email associated with your subscription 💖
I never received from subscription to…
I never received from subscription to till now any scents.
14 May 2026
Reply from Scentbird
We’re so sorry to hear that 😥 We’d like to look into this further and help resolve it for you. Please email us at support@scentbird.com so we can review the account and shipment details 💖.
not user friendly when trying to cancel…
not user friendly when trying to cancel subscriptions,
21 May 2026
Reply from Scentbird
We’re sorry to hear the cancellation process felt difficult 😥 To cancel on the Scentbird mobile app, go to Account ⇢ Manage Subscription ⇢ Cancel Subscription and follow the prompts. If you ever need additional help, you can also email us at support@scentbird.com and we’ll be happy to assist 💖
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.