Scentamaze Reviews 107

Quick and efficient. Just waiting now for my refund?

The Team is responsive and solution oriented.
I am grateful for the support.

I joined what was advertised as a free beauty-product contest, where participants were told they would receive a mystery gift after answering questions. At the end, I was unexpectedly asked to pay a shipping fee, and the amount charged to my account was higher than what was stated. A few days later, another charge appeared without my authorization. When I contacted customer support to request a refund, I was told I needed to leave a review first, which made me uncomfortable.
Sharing this so others can be aware and double-check before providing payment details.

It was nice. In enjoyed in trust pilot

Very reliable costumer service

Hopefully they settle the issue as what is right. Thank you

A great experience to be part of scentamaze,very helpful and thorough

On thé 8th of June 2025 I accidentally bought a gift card from scentamaze. I did not intend to buy anything from scentamaze, but I wanted to buy a backpack from the website of Decathlon & AirPods (..I don’t remember from which site. It was a Pop-up that charged my card from Scentamaze & Glam4hair)and I did not notice that somehow I was redirected to the website of scentamaze (scentamaze.com). After paying the price of the backpack and Pods by my credit card, I recognised that it was a fraud. It was not the website of Decathlon but it was the website of scentamaze, and I never got a backpack nor AirPods but received a 2 EUR gift card from scentamaze.com and also a 2 EUR gift card from glam4hair.com (that I did not intend to buy!). Three days later, I got credited again 7€ from Scentamaze (besides the initial 10€) and 8$ from glam4hair.
I wrote to scentamaze through their online contact form, asking to delete my purchase and send back the 17 EUR to my bank account. I received a message from the customer support of scentamaze stating that I was automatically registered to an auto renewable membership to pay 6.95€ every 2 weeks. I replied that I didn’t want this membership and that I needed to be reimbursed. Some Jerry guy from “Escalation team” told me that he would personally take care of this and that he would make an exception for me coz they want client satisfaction; but in order to do so, he wanted to oblige me to leave a positive review on TrustPilot with 5 stars..
Well, now it’s 6 weeks later and I never received any products nor refund (since obviously they don’t sell neither backpacks nor AirPods)
Here I am leaving this review for other people to take care of these fraudulent activities by companies using this Popup hooking technique to steal people’s money!!

I never intended to buy anything from scentamaze and glam4hair and would never buy anything from them. It was a fraud by sentamaze and glam4hair!!!

My problem hasn’t solved

Great service by Edith she has made my experience very much better

Claire at support has been helpful in resolving this issue.

While making a purchase on another site I received a pop up saying thanks for the purchase on their site. This gave me credits and membership requiring further payments. I had never heard of this website prior to and am allergic to perfume so would have never shopped in first place, I can say that service was almost decent for canceling everything right away until he told me to leave a review and in turn he would monitor my account to make sure it got canceled and would send it up the line to expedite if I did so. I will monitor my own account at this point

As request I left my review with 4 Stars.
I am sure this will enable you to process my request to process the refund,

i shall appreciate your quick action in this regard at the earliest

Asim

At first I thought you were scamers due to the price of the shoes that wourth R2.500 was R 39.00 therefore it was my first time experiencing online shopping..

Mason was helpful, he really made my day.

Excellent customer service and very quick responses to questions (female)
Excellent customer service and very quick responses to questions (male)

They engaged with the problem I had and made sure I was satisfied and compensated.
Thanks to the employee Kurt, who was personally involved