Scandiscents Reviews 632

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the diffusers, for their effectiveness in filling rooms with beautiful, long-lasting, and non-overpowering fragrances. Many highlight the high quality of the scents, noting they are refined and luxurious, and appreciate the sleek, compact, and wireless design of the diffusers, which allows for easy movement around the house. The customer service is frequently described as outstanding, with people commending the prompt, efficient, and helpful responses to any issues, often resulting in quick resolutions and replacements. However, some people were dissatisfied with product functionality, reporting that diffusers stopped working, leaked oil, or arrived faulty, with some instances of oil leaks damaging furniture. A few other people also felt that the customer service was not always satisfactory, mentioning slow responses or a need for persistent follow-up to resolve problems.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers praising the diffusers as effective, easy to... See more

Quality

Customers consistently note positive experiences with quality, praising the diffusers as the best they've... See more

Customer service

Customers had positive experiences with customer service, often describing it as outstanding, amazing, and... See more

User experience

Clients share positive opinions on user experience, highlighting that products are easy to use, effective,... See more

Order

Users describe positive interactions with order, with many customers frequently placing multiple orders for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best diffuser I’ve ever owned I have dogs & this eliminates doggy odours but the fragrances are just beautiful classy and strong but not overpowering. Not the cheapest on the market but worth ever... See more

Rated 5 out of 5 stars

I originally order two diffusers back in May and loved them! I then had a problem with one as it just wasn't working at all. I contacted James and after his technical assistance couldn't fix the issu... See more

Rated 5 out of 5 stars

I order my diffuser and unfortunately it didn’t work. Within a few days I had a new nozzle sent out and that didn’t solve the problem so I contacted them again and they sent out a brand new unit which... See more

Rated 5 out of 5 stars

Customer service is brilliant my diffuser stoped working and I emailed customer support I had a reply back next day trouble shooting, I then received a new nozzle and unfortunately that didn’t fix... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Aromatherapy Supply Store

Written by the company

Scandiscents was created through a love of interior style, powerful scents and of course Scandinavia! Focusing on stylish, bespoke Scandi inspired product designs and luxurious scents


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

632 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(632)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy, affordable and hassle free

I discovered the site during one of its sales so decided to take the risk and order a selection of their essential oils. The prices were very reasonable and I liked how website gave you an impression of the scent, its attitude and its potential effects.
Was impressed by how quickly my oils arrived and how neatly and securely they were packaged.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Diffusers &oils…

Absolutely love my 2xdiffusers!I've probably had mine in total for around 18months now,both still working fab,your oils are lush too.i would recommend only using scandiscents oils because others that I've bought from other suppliers are not that good in comparison.,the oils you get from scandiscents are the real deal,wonderful scents and seem to work best in their own diffuser.ive just received 2xbug repellent oils which are fantastic at keeping the flies etc...out of my home!the flies come in &smell the source &quickly disappear!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Super quick dispatch & delivery

Super quick dispatch & delivery. I am so impressed with the diffuser & also totally love the fragrance oil Rod !
I have since ordered a 2nd diffuser again in black plus Rod fragrance oils.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

Im really pleased with my diffuser bundle. It came with an assortment of oils, some of which i prefer to the others but it was a great way to sample a few at once for a good price. I've been using the diffuser for at least 3 hours a day on the medium setting for a few weeks now and it's hardly touched the oil level. A bottle will last a very long time and the smell is beautiful. I like the fact that it is rechargeable and portable so I can move it easily to wherever I want it. Would definitely recommend and will probably buy another so I can have a couple going at once in different parts of the house.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I am so pleased with the halo diffuser…

I am so pleased with the halo diffuser I am using it every day and my house smells amazing. First one stopped working after 3 days so I contacted customer service. They asked me to check one thing and then decided to send me a new one that has been working fine since. Would highly recommend

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Birthday present for my 70th

My daughter brought me a diffuser for my 70th birthday and a bottle of oil the one that smells like veva la belle and it smells amazing you can smell it all around the house
So I treated myself to another diffuser and 2 oils same smell for upstairs

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous.

Lovely scent diffuser. Simple to use & charge. Bought for myself & daughter we are both very happy with them. Thank you x

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

Very easy to order the products and delivered in a timely way. I have 6 diffusers across my house and they are in daily use. The initial outlay is high if you want a high number (there are discounts) for multiple purchases) but when you weigh up the costs for plug in air fresheners etc. they are cost effective over time. The scents last well, I have just had to replace one which was fitted at the end of December and there is also a good variety. I guess the only thing I would ask for would be a small tester/sample for the scents. Otherwise a very, very, happy customer.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

I can’t praise this product enough

I can’t praise this product enough. initially I just bought the one soon after ordered another as my wife loved it so much and wanted to steal mine since great and the fact that I can just charge it up and pretty much take it to any room is brilliant.

8 May 2025
Unprompted review
Rated 4 out of 5 stars

Scandiscents essential oils are the…

Scandiscents essential oils are the highest quality and produce luxurious aromas.
Quality comes at a price and they are expensive but I've tried using cheaper oils from various markets and they just don't compare. There are often offers of 3 for 2 and discounts from collecting points.
Their oil vaporising device is amazing and will fill your house with lovely aromas that give your sense of well-being a huge lift.
Buying their bundle offers is good value and there are many different oils to try.
If you want quality oils that have been mixed by experts then scandiscents is the place to buy them.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Fab product

Fab product my daughter bought me 3 with plenty of fragrances to choose from use them continually and cannot believe how long the fragrance lasts still using 1st bottle since november!!! Use them at home and in my motor home which is brilliant to remove cooking smells fab product!!!!!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous home fragrance

I love my scandiscents diffusers. The fragrances last such a long time. Delivery is speedy. Best home fragrance products I have ever used.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Had a problem with my diffuser

Had a problem with my diffuser. After getting I touch through email, they responded the next day told me how to source the problem after I had explained. Sure enough what they suggested work perfectly. Great little diffuser and oils have amazing fragrance.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We had an issue with a diffuser and the customer service team resolved it promptly. Our diffuser is now performing happily. Thank you.

12 June 2025
Unprompted review

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